Hotels near Pigeon Forge Factory Outlet Mall

"We did not get the room we expected. "

"Cons: The front desk staff were not welcoming at all. I thought it may have just been the person we got at check-in. They were usually gathered together and chatting with each other. It was just an odd vibe for the friendly vibe we expected from this hotel. The hot tub wasn’t working, which was disappointing since it was spring break and the temps were too cold after sundown to use the pools. The MOD was rude to the trainee that had gotten a drink wrong. Pros: The game area was pretty nice, The arcade and pinball machines were free, no coins needed, there was a decent selection of board games for both kids and adults. The decor was so pretty, and the rooms were very spacious! Breakfast was always very good and the staff kept everything filled. They were always nice! The other water area options were fun. If you have kids it’s hard to keep an eye on them from any one area since the layout is stepped and the slide is centered. "

"Room was great. The bed was comfy."

"Parking was atrocious if you want to park your own car! My card wouldn't open the gate to parking 2 separate times! I had to back out into traffic and heavy foot traffic both times to go return to the Hotel and get the card changed. Finally gave up. They do have valet parking though if you don't mind teenage kids parking your $80,000 truck! Then it stopped working for our room door. Had to get it replaced twice. The place is very nice but the parking and the room/parking card was a real hassle for us!"

"The room was very outdated, staff not friendly, was not greeted when we checked in. No restaurant, no room service and breakfast was very poor quality. Will not be staying here."

"Great hotel for younger kids, there are activities all day and the indoor pool is entertaining. We stayed when it was a little colder so the outdoor wasn’t open yet. Great breakfast every morning and had coffee at refuel every day. Wish the buildings were connected since it was chilly to walk to the main building but otherwise amazing place to stay and would recommend it."

"Walking through hallways and to the pool, looked like it was under construction or falling apart. Not sure. Room was ok. Poom area was rundown"

"Clean room, pleasant staff. "

"Loved everything. My suite was excellent and loved the jacuzzi. Will be back again."