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Reviews of Famiana Green Villa

4 out of 5
Famiana Green Villa
Tran Hung Dao St. Cua Lap Hamlet, Duong To Commune, Phu Quoc, Kien Giang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 139 reviews" "
Rating 8 - Good. 46 out of 139 reviews" "
Rating 6 - Okay. 8 out of 139 reviews" "
Rating 4 - Poor. 0 out of 139 reviews" "
Rating 2 - Terrible. 1 out of 139 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

NGAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception are very helpful and efficient. Although can't speak much English, they will try to assist and help their guests. Nice place to stay but a bit of walking distance to the main road. Along the way, there's some restaurants that serve Asian and western food. There's one that I hv been eating there a few times with my children as price reasonable, lots of varieties, fast serving but always full house. Servers are friendly but need to wait if u want to eat there. Only setback is most restaurants got no aircond coz it's open air. Only fan and air cooler.
Stayed 4 nights in Feb 2024
Response from VI DANG - GRM on 27 Feb 2024
Dear NGAI,Thank you for choosing Famiana Resort & Spa Phu Quoc for your second visit to Phu Quoc and for your wonderful review about Famiana.It was a pleasure to be involved in the success of your holiday. I am delighted to know that our staff and services could meet your expectations and bring you an enjoyable stay. Many thanks for appreciating all our services. For the staff, your very kind words would brighten us and for sure, it will be a big motivation to keep making more efforts and improvements on our performance.Looking forward to welcoming you again very soonThank you and have a good day!Best Regards,Vi Dang (Ms.)Guest Relations Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the morning breakfast buffet. Ve was wonderfully accommodating and helpful in making our stay memorable.
Stayed 4 nights in Nov 2023
Response from GRM on 22 Jan 2024
Dear Jacqueline, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a wonderful review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations Manager

10/10 Excellent

Yukie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GRM on 12 Dec 2023
Dear Yukie, Thank you very much for your nice review. We note all your thoughts and spread all your praise. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Vi Dang (Ms.)Guest Relations Manager

8/10 Good

Linh

Travelled with group
Liked: Staff & service, property conditions & facilities
Everything was good except the bathroom they didn’t clean well !
Stayed 2 nights in Jun 2023
Response from VI DANG - GRM on 29 Jun 2023
Dear Linh, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations ManagerFamiana Resort and Spa Phu Quoc

8/10 Good

Solongo, Ulaanbaatar

Travelled with family
Liked: Staff & service, amenities
We stayed at the beach house the kitchen area microwave and refrigerator was stinky and not cleaned so had to clean everything myself, but the location and the view from the house was amazing! Service was excellent, breakfast was decent. Thank you, will definitely stay again!
Response from GRM on 24 Feb 2023
Dear Solongo,Thank you for your recent visit to the Famiana Resort and Spa and for taking the time to write such a thorough review. We are very happy you have appreciated the location, the excellent service and the decent breakfast.We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been taken under consideration and reported according to services.We hope to have the pleasure of welcoming you again at Famiana Resort and Spa!Best regards,Vi Dang (Ms.)Guest Relations Manager.Famiana Resort & Spa Phu Quoc

6/10 Okay

Jenson

Stayed 1 night in Oct 2019
Response from oanhcao on 26 Oct 2019
Dear Jenson, Thank you very much for your stay and your feedback. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phu Quac
Great resort for the money. Have their own private beach. Staff extremely helpfiul.
Stayed 1 night in Jun 2019
Response from oanhcao on 11 Jul 2019
Dear Gary, We are delighted to read that you had such an unforgettable and marvelous experience at our resort. Your comment has been really heartening to us. It is a great reward for the whole team and we all look forward to welcoming you again very soon! Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phu Quac.
One of the best hotel/resorts that we have been to in Vietnam. And we travel there every year.
Stayed 1 night in Jun 2019
Response from oanhcao on 9 Jul 2019
Dear Gary , We are delighted to read that you had such an unforgettable and marvelous experience at our resort. Your comment has been really heartening to us. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phu Quac
Great service and accomidations.
Stayed 1 night in Jun 2019
Response from oanhcao on 25 Jun 2019
Dear Gary, Thank you very much for your nice review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! The staff were amazing and so helpful. The place had every toiletry you can think of and the breakfast was phenomenal. This place is highly recommended.
Stayed 3 nights in May 2019
Response from oanhcao on 3 Jun 2019
Dear Valued Guest, Thank you very much for your nice review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the green villa with a private pool which was lovely... only thing is we had a two bedroom villa but the bedrooms are not connected... which when I booked it I thought they were connected which was abit of a hassle esp travelling with kids. But it wasn’t a huge issue... the grounds where the villas are situated are well kept and clean... staff are amazing and always willing to help. Need to grab a buggie to get to the main resort where the beach is but not a problem at all. Overall it was a lovely villa and the stay was fine for our short stay on the island.
Stayed 5 nights in Apr 2019
Response from OANHCAO on 29 Apr 2019
Dear Valued Guest, We are delighted to read that you had such an unforgettable and marvelous experience at our resort. Your comment has been really heartening to us. it is a great reward for the whole team and we all look forward to welcoming you again very soon! Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from OanhCao on 11 Jan 2019
Dear Valued Guest, Thank you very much for your nice review. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Fuk

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff is very helpful and friendly. They also have hospitality. My family enjoyed staying here.
Stayed 4 nights in Dec 2018
Response from OANHCAO on 28 Dec 2018
Dear Fuk, We are delighted to read that you had such an unforgettable and marvelous experience at our resort. Your comment has been really heartening to us. it is a great reward for the whole team and we all look forward to welcoming you again very soon! Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Verified traveller

It was good and will come back
Stayed 5 nights in Nov 2018
Response from oanhcao on 28 Nov 2018
Dear Valued Guest, Thank you very much for your nice review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

8/10 Good

BONGMAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from OanhCao on 26 Nov 2018
Dear Valued guest, Thank you very much for your nice review. We note all your thought and spread all your praise. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from NgaNguyen on 22 Oct 2018
Dear Kim , A million thanks for choosing Famiana Resort & Spa as your home in Phu Quoc Island and especially for your perfect rating for us. On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort. Best regards, Nga Nguyen (Ms.) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms and a relaxing pool area
We really like this hotel and would definitely recommend it. The room was nice and the pool area was really pretty and a great area to relax. The breakfast was good and the staff were friendly. They provide a golf buggy shuttle from the Green Villa part to the main hotel on request even though it is about only a 5-7 minute walk. There are plenty of good restaurants in the area and the view of the sunset on the beach was really pretty. I would stay here again.
Stayed 4 nights in Dec 2017
Response from Vi Dang - GRM on 5 Jun 2018
Dear Oliver, Thank you for taking the time to write a review of your stay at Famiana Resort & Spa. As a team, we are so pleased that you enjoyed your stay with us and gave us such positive feedback for all areas of the hotel. We send warm greetings to youand hope that you will return back to spend your vacation again with us soon. Best regards, Vi Dang Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in May 2018
Response from Vi Dang - GRM on 24 May 2018
Dear Valued Guests, Thank you for your wonderful review. We love to have you here and hope to see you again in the future. Best Regards, Vi Dang (Mrs.)

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phu Quoc
We stayed in a pool villa which was lovely and very relaxing, the breakfast restaurant was a 2 minute walk and provided a good start to the day. The pool area itself could be doing with more sunbeds around it as the majority of the beach beds are in the shade which I know people want, however I go to sunny places to sunbathe and avoid the shade. I've noticed a lot of comments concerning the building works in Phu Quoc, this appears to be the case regardless of which part of the island and by all accounts we weren't overly bothered by it but may be worth taking earplugs if noise affects you. I was very disappointed with the littering issue in Phu Quoc, there doesn't seem to be any recycling/waste facilities and rubbish is strewn everywhere causing rats and a pungent smell in the evenings. Overall we had a good time and made the most of our time away.
Stayed 7 nights in Jan 2018
Response from gra on 6 Feb 2018
Thank you very much for your wonderful review.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A nice stay but could improve in a few areas
Lovely quiet location close to everything and plenty of taxis, atms, restaurants right on tap. The rooms were lovely very comfy and clean. Negatives: breakfast was pretty rank as we're the breakfast staff. Warm food wasn't kept warm, loads of flys. The Juice was permanently empty and looked like the tanks needed a thorough clean. The mini bar wasn't refreshed. There was no little bar or vending machine on site to grab a cold drink or snack.
Stayed 6 nights in Jan 2018
Response from gra on 22 Jan 2018
Thank you for your review. We noted all area you listed. Best regards.

6/10 Okay

Bill, Los Angeles

Liked: Staff & service
Away from the beach and the facility is OK.
This is a big step down from the Famiana beach resort. The room is smaller with OK bed. We found bugs in the room. The crickets on the outside of the room were noisy at night to the point that we can’t sleep. Lucky we just stay one night at this place.
Stayed 1 night in Dec 2017
Response from Vi Dang - GRM on 13 Jan 2018
Dear Bill, Thank you for sharing your thoughts about Famiana Resort. We are very sorry that the resort didn't meet your ecpectation, we take your comments seriously to improve services in future. Hope that Famiana will have a chance to prove the improvements to you. Best regards, Vi Dang (Mrs.) Guest Relations Manager Famiana Resort & Spa Phu Quoc

10/10 Excellent

tracy, u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing hotel beautiful complex in a great location close to beach nice easy walk to Night market or taxi only five minutes highly recommend
Stayed 15 nights in Nov 2017
Response from gra on 4 Feb 2018
Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family had a great time here
Hotel provided shuttle for pickup and drop off at the airport. The welcome drinks and fruits at the lobby was a nice touch. Our family stayed at the villa with 2 bedrooms and our own pool. We could always call lobby for the shuttle to bring us the main area. Our family also enjoyed their breakfast buffet which had wide selection of food and fruits everyday, including traditional Vietnamese as well as western food. I was glad my parents enjoyed the stay. They also went extra mile to accommodate my brother's need, who had to fly earlier than the rest of us. Location of the hotel is close to the downtown area, so it's in the middle of North (where Vinpearl Land and Safari is) & South (where Bai Sao beach is). Hotel has its own beach but the waves were too strong in July when we visited. But it's still enjoyable and relaxing to sit on the grass next to the beach. Overall, our family were happy with the stay here.
Stayed 5 nights in Jul 2017
Response from gra on 1 Oct 2017
Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and you gave such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

YONG HWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice private villa. Big pool, good breakfast, and kindness of staffs. I would stay next time.
Stayed 2 nights in Aug 2017
Dear YONG HWAN Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

8/10 Good

Santo, San Francisco and Seoul

Liked: Staff & service
Not Luxury, but Wonderful Staff
We chose Famiana because the Green Villa seemed to be a good value for an experience somewhere between a large chain resort and roughing it at one of the island's many "eco resorts." The assumption was pretty spot on. The Green Villa side is much quieter and more attractive than the somewhat rundown beach side, which seems to be hurting for some overall maintenance and troubled by neighboring construction. Overall, building maintenance and shoddy construction are the hotel's downfalls. The rooms feel rundown. The water runs scalding or freezing. With a toddler, this was a nightmare. The lights in the pool weren't fixed, but hung by their electrical wires. Amenities, like shampoo, seemed outdated or sun-baked. And in a garden view duplex with thin walls, loud neighbors are torture when trying to get a toddler to nap or go down for the night. Fortunately, the staff sell the place and treat guests well, especially the management. After complaining about the quality of our room, she seeked us out to improve our stay. We were very grateful to her for this kind of personalization. In the end, the staff were extremely professional. Overall, I commend the staff for acting like they genuinely cared, and I commend the manager for running a great team. As a result, I would recommend Famiana purely for its staff.
Stayed 5 nights in Jul 2017
Response from Vi Dang - Guest Relations Manager on 21 Jul 2017
Dear Santo, Thank you very much for choosing to stay with us during your visit in Phu Quoc and for taking the time to post your review. We are all happy to know that you enjoyed your stay at our resort in our care. I have shared your comments with the entire team to encourage them to keep up with the good work. However; please accept our apology for any convenience you have experienced during your stay at our resort. We have noted well your constructive contribution of all the things you mentioned above which I have shared with our management team for improving. Again, thank you for staying with us and we do hope that you can give us another chance to meet and exceed your expectations upon your next visit. Best regards, Vi Dang (Mrs.) Guest Relations Manager Famiana Resort & Spa Phu Quoc

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing place and great value.
Stayed 3 nights in Jun 2017
Dear Melissa Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We are so happy to hear that you enjoyed your stay, especially with our centrally location, great breakfast and our thoughtful and courteous staff. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are so kind and friendly. they really go above and beyond to make your stay truly memorable and unique. No ask is too big for them and everything is done with a huge smile!
Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

8/10 Good

lily, london

Liked: Cleanliness, staff & service, room comfort
nice resort but far away from beach
Need to clarify for future booking that the resort and the main hotel are across and far away from each other need to cross a very busy Main Street.
Response from gra on 19 Jun 2017
dear lily Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

James, CN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
I feel very comfortable in this villa with private pool. It is quiet and safe though a little far from the beach, their cart service is so quick to send you there. I definitely will come back to this resort next trip in Pho Quoc
Response from gra on 19 Jun 2017
Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Hanoi old quarter.
A really nice hotel right in the middle of the old quarter of Hanoi. Convenient for many tourist attractions. Very comfortable rooms of a sensible size and excellent food is served. Staff very professional, friendly and helpful.
dear Chris Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing relaxing stay
Amazing relaxing stay at the green villas, great place to get away from everything and chill out. Surrounding area in Phu Quoc not amazing (not a great deal to do but a few restaurants close by) but you don't really care as you don't want to leave the hotel, it really is a great place.
dear Chris Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

e.g., Efim, e.g., Moscow, RU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
The hotel is super! Comfort, relaxation, beach and excellent service. I am delighted!
Response from gra on 17 Jun 2017
dear Efim Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

Gregory, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tatiana fun
Big bungalow, air conditioner was industrial and kept the room nice. Very comfortable.
Response from gra on 19 Jun 2017
dear Gregory Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

Toan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Toan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elaine, NW England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green Zone - superb location
The Green zone part of this hotel is excellent even though it is across the road from the main resort and not on the beach. The rooms and location were far superior to that of the main hotel in my opinion. Great size room with double bed and the bathroom is large with walk in shower and large bath, plus the bathroom is covered in slate and stonework a great finish and standard. Each bungalow is free standing and not linked to another room. All have patios with basket chair to relax and enjoy the peace and quiet of this location.
dear Elaine Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.

10/10 Excellent

Adel Shafei , Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean beach and resort
Staff so friendly and smiley all time, Room is more than excellent, many facilities inside, clean bath room, wonder hot shower and bath tube. Breakfast has a lot of varieties, fresh tropic fruits. garden is very beautiful, beach is very private and clean.

8/10 Good

HYUNWOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
★★★★☆
clean and affordable. very good (but relatively expensive) restaurants and good massage shops around the hotel. complimentary shuttle bus to the airport. foods by room service were between okay and good. but complimentary life jackets are old and broken.
Stayed 1 night in Dec 2023
Response from GRM on 22 Jan 2024
Dear HYUNWOO,Thank you for your visit to the Famiana Resort and Spa and for taking the time to write such a thorough review. We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been taken under consideration and reported according to services.We hope to have the pleasure of welcoming you again at Famiana Resort and Spa!Best regards,Vi Dang (Ms.)Guest Relations Manager.

2/10 Terrible

HYEWON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from GRM on 9 Oct 2023
Dear HYEWON,Thank you for posting your feedback about our resort.You successfully booked a villa 1 bedroom at Green Villa from 15-23rd of July. However; we didn’t see you coming to our resort, so we sent you an email to ask you about the booking, but you didn’t reply with any information. Therefore, as per the hotel policy on Expedia, we had to make a full charge for the booking. We are so sorry for this situation but if you could contact us to tell us the reason why you couldn't come with the booking, we could consider it again for you.We are looking forward to another chance to welcome you as our Guest again, and we sincerely hope that you will have a wonderful experience at our Resort!Best regards,Vi Dang (Ms.)Guest Relations Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from GRM on 9 Oct 2023
Dear Valued Guests, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations Manager

10/10 Excellent

SHINYA

Stayed 3 nights in Aug 2022
Response from GRM on 9 Oct 2023
Dear SHINYA, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a good review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が6：30からの案内でしたが、6：30には料理が出てない状態。ダイビングに行く日は朝が早いので、開店時間には準備を完了して欲しかったです。
Stayed 2 nights in Mar 2021
Response from Vi Dang (Ms) on 23 Apr 2022
Dear Our Valued Guests, Thank you for staying at Famiana Resort and Spa and posting your feedback about it. We are very sorry that some aspects of your experience did not meet your expectations. At Famiana Resort and Spa, we strive to provide a superior service for every guest; therefore we take your feedback into consideration to work better on relations with our guests. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have wonderful experience at our Resort! Best Regards, Vi Dang (Ms.) Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Yuyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
파미아나 괜찮네요
직원들이 매우 친절함. 아기자기하기 이쁘고 바다 가까우나 해수욕바다는 아님. 수영장 수심이 깊음. 조식 편안하고 적당한 종류로 괜찮음.식당에서 점심 저녁 사먹을수 있음.
Stayed 2 nights in Aug 2020
Response from GRM on 9 Nov 2020
Dear Yuyoung, Thank you very much for your wonderful review. We do hope to welcome you again back to our resort soon in the near future. Best regards, Vi Dang (Ms.) Guest Relations Manager

8/10 Good

JUSTIN, 호치민

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
코로나로 인해 할인된 가격에 2일 머물렀습니다. 처움 리셉션 데스크가 좀 낡아 보이고 업데이트가 필요해 보였습니다만은 맛있는 웰컴 드링크와 웰컴 과일로 기분이 좋아졌고 직원들도 영어를 잘해 전혀 불편함이 없었습니다. 전체적인 리조트 분위기는 약간 낡은듯 하지만 객실은 넚고 편안한 침대 깨끗한 침구등이 아주 좋았습니다. 리조트전용 해변은 야자수와 깨끗한 모래로 너무 아름다왔고 조용해서 아주 좋았습니다. 코로나로 인해서 숙박객이 거의 없어 미리 주문을 받아서 준비해준 아침식사도 쌀꾹수와 오므렛등 맛있게 잘먹었습니다. 호텔에서 저렴한 가격에 오토바이를 렘트해줘서 편리하게 여행할수 있어 좋았습니다. 다음에 푸콕을 방문해도 다시 꼭 머무르고 싶어요 코로나로 어려운 시기가 지나고 나면 호텔의 얼굴인 리셉션 데스크를 멋있게 만들면 아주 좋을것 같습니다.
Stayed 2 nights in May 2020
Response from Vi Dang - GRM on 2 Jul 2020
Dear JUSTIN, We are delighted to read that you had such an unforgettable and marvelous experience at our resort. Your comment has been really heartening to us. It is a great reward for the whole team and we all look forward to welcoming you again very soon! Best Regards, Vi Dang (Ms) Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from OANH CAO on 24 Feb 2020
Dear Valued Guest, Thank you very much for your stay and your nice ranking. We wish you all the best and looking forward to meet you again at Famiana. Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager Famiana Resort and Spa Phu Quoc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2020
Response from Oanh Cao on 15 Feb 2020
Dear Valued Guest, Thank you very much for your stay and nice ranking for us. I look forward to have the pleasure of welcoming you again at Famiana Resort & Spa in the near future. Thank you and have a good day! Best Regards, Oanh Cao (Ms) Assistant Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행갔는데 아주 만족했습니다 재방문의사 있어요
Stayed 3 nights in Dec 2019
Response from Vi Dang - GRM on 28 Jan 2020
Dear Valued Guests, Thank you for taking the time to write a review of your stay at Famiana Resort and Spa. As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon. Best Regards, Vi Dang (Ms.) Guest Relations Manager