2 outdoor pools
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Reviews of Apsor Palace Hotel

4 out of 5
Apsor Palace Hotel
#14-16, St 258, Sangkat Chaktomuk Khan Daun Penh, Phnom Penh

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 622 reviews" "
Rating 8 - Good. 255 out of 622 reviews" "
Rating 6 - Okay. 55 out of 622 reviews" "
Rating 4 - Poor. 15 out of 622 reviews" "
Rating 2 - Terrible. 11 out of 622 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

sokhorn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very friendly and helpful. Only thing is the pool is not really for swimming.
Stayed 3 nights in Apr 2024

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, wonderful staff, excellent room, perfect little rooftop pool area Will stay again if in the area
Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Apr 2024
Dear Angela,Thank you very much for choosing our hotel for your accommodation in Phnom Penh.It a great honor to hear that you have enjoy your stay with us .Our Team at Apsor Palace hotel are looking forward to welcoming you back again soon .Best Regards,

8/10 Good

Phear, Ormeau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

ray

I stayed here for two nights plus an extra night. The room was spacious & clean, breakfast was not all that good. Not much to chose from etc.The pool was very small & bar was not operating. Also i was charged twice upon check out for the extra night booked. Expedia already charged me for the booking as this was booked online, & hotel ended up charging as well. Since i left Phnom Penh to Siem Reap now, there is no way to discuss issue for a refund. Overall not the best experience for $70 per night.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, which I extended it twice... Definitely a hotel I would stay again in. The staff was very nice and friendly, very nice room, good internet, some English Channel on TV - roof top pool was nice, buffet breakfast very good. Royal Palace was 10-12 minutes walk, Aeon shopping mall 15-20 minutes walk, Naga casino 15 minutes walk, etc.
Stayed 2 nights in Nov 2023

8/10 Good

Gudmundur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Werry friendly with good atmosfer great location comfortable
Stayed 5 nights in Nov 2023

6/10 Okay

Bryan

Stayed 1 night in Nov 2023

10/10 Excellent

MD RASEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ngeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 1 night in Mar 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, locatiob
Room was too dark (not enough natural light). Everything else was good - location, staff, service and standards. Thank you Queen Grand Boutique
Stayed 7 nights in Nov 2022

4/10 Poor

Maria Fernanda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is like under renewal phase so the conditions of the hotel were terrible!
Stayed 3 nights in Dec 2022

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found some staff very unfriendly and arrogant. Conditions were dirty and not maintained well. Flooring in my room was very water damaged and deteriorated . Stains on bedding. Stale smell in building.
Stayed 1 night in Sep 2022

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Mark

Disliked: Staff & service, amenities, property conditions & facilities
The property itself is fine. However, I booked on the basis of there being a restaurant, bar, sky pool as were promised in the online listings. None of these services are currently provided - and it has nothing to do with covid restrictions which have been lifted. It’s simply dishonest and misleading advertising. Not a way to run a business. 😡👎
Stayed 3 nights in Sep 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

8/10 Good

Kalyanee

Travelled with family
Liked: Staff & service, amenities
The place was not very clean but the workers was very nice and helpful.
Stayed 4 nights in Apr 2022

4/10 Poor

Terrence

Travelled with partner
Disliked: Amenities, property conditions & facilities
not much
Stayed 2 nights in Apr 2022

4/10 Poor

Terrence

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
no restaurant, no roof top bar, room floors were dirty filth under the beds, windows and balcony could be be opened with a toothpick, reception never had currency to change to local currency, the pool is not a pool as it is only 12 inches deep which was fine as it was dirty overall 4 out of 10 would not recomend as it is a very tired property
Stayed 7 nights in Mar 2022

10/10 Excellent

AlanC, Portsmouth UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located very close to Independance Square, the Palace and the riverside. Overall very good and would highly recommend for short stay - we did 3 nights and were given a very appreciated early check-in because of our flight times. Faultless
Stayed 3 nights in Mar 2020
Response from Mike on 28 Mar 2020
Warmest greeting form Queen Grand Boutique, Phnom Penh Cambodia. Thank you very much for spending you valuable time to share your feedback, We are delighted to hear that you were enjoy your stayed with us, as we are a small boutique hotel in Phnom Penh. Regards, Mike General Manager

8/10 Good

Mevans, UK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly staff. Clean rooms and was also overall In the hotel. Food OK. Roof bar was also good but quiet.
Stayed 3 nights in Feb 2020

6/10 Okay

Eli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not what we expected
Disappointed with cold water hot tub with one water jet working. Construction next door and a club with music until midnight. The staff was friendly though.
Stayed 3 nights in Jan 2020
Response from Mike on 17 Mar 2020
Dear Eli, Greeting you from Queen Grand Boutique Hotel, Phnom Penh, Cambodia. Thanks for your valuable time to write this review. We really sorry for the construction next door but actually we no have club next door too. The music till midnight was a small party from the hotel next door who owned by Chinese. it was only one night. We are going to improve all everything that 100% completed. Hope to have chance to offer our great services to you next time. Best Regards, Mike GM

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
Good location for a lot of the places to visit - very helpful staff and easy to book day trips. The breakfast was good with a large selection of food. The rooftop bar had ok views and good variety of drinks. Not very big
Stayed 3 nights in Mar 2020
Response from GM on 17 Mar 2020
Dear Emily ! Greeting from Queen Grand Boutique Hotel, Thank you so much for staying with us we also delighted that you had spent your value time to share outstanding hotel review through hotels.com We are truly happy to hear that our place is great hotel, good location and very helpful staff and etc.... Once again, we are very appreciated for offering us the amazing chance to serve you and truly waiting to welcome you in the future, take good cares. Sincerely Yours, Mike GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay here good hotel service is excellent
Stayed 1 night in Mar 2020
Response from Mike on 6 Mar 2020
Thanks for your amazing review. Really want to have chance to offer excellent service to you again on your next trip to Queen Grand Boutique Hotel Phnom Penh. Regards, Mike General Manager

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience good staff friendly service
Stayed 3 nights in Feb 2020
Response from Mike on 13 Feb 2020
Dear Ashwin, Greeting you from Queen Grand Boutique Hotel, Phnom Penh, Cambomdia. thank you very much for taking your value tome to share this great review. your experience that you had enjoyed while you were with us. Once again, Thank you for choosing Queen Grand Boutique Hotel. Hope that we will have chance to accommodate you again next time. Sincerely your, Mike General Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I booked this Hotel on one occasion with Expedia and 4 other times with Hotels.com as I teavelled to and from Phnom Penh. Prior to going to Cambodia I was visiting friends in China for the Spring Festival. I was very nervous about Corona virus and returned to Canada. I canceled with Hotel.com and received immediate refund. Expedia did not refund. Be very careful with Expedia.ca. Hotel.com is very good and most professional
Stayed 4 nights in Jan 2020
Response from Mike on 17 Feb 2020
Dear Sir, Greeting you from Queen Grand Boutique Hotel, Phnom Penh, Cambodia. Thanks for taking your value time to write this review. But this is not the right way to write this review on our hotel site, while you were not happy with Expedia.com, you should write on Expedia public site. it effected to our Hotel image. Hope you understand. Best Regards, Mike General Manager

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The hotel rooms are nice and large and its location is excellent. However, its food is absolutely disgusting, I ordered a well done steak and when it arrived, the cow was still mooing. Never have I seen such an undercooked piece of meat served to anyone in my life. Their pizzas are from the frozen section of a supermarket, dry as, with ingredients not applicable to what was ordered. As for their breakfast, well they have deteriorated over the years, the buffet breakfast was once a highlight of a stay at the QG but now its so disappointing. The staff do not understand English at all. I have stayed here many times over the past 6 years, even recommended it to friends who have also stayed but after this stay - never again. So disappointing!
Stayed 1 night in Jan 2020
Response from Mike on 21 Jan 2020
Dear Sir or Madame, Greeting you from Queen Grand Boutique Hotel, Phnom Penh, Cambodia. Thank you very much for taking your valuable time to write this review. I and my team feeling painful to read this review as we are not have time to do something better to compensate for what made you unhappy while you were staying with us especially your food that our chef was not make it proper for you. Allow me to apologize for that things happened to you while you stayed at QG Hotel. Again and again we do apologize you. I am a new General Manager will try to improve very departments in the whole hotel in a very short future to welcome you again next time. Our Apologize Phanith Sek (Mike) General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Mike on 21 Jan 2020
Thank you very much for take your valuable time to scored our hotel. Super scored. Best Regards, Phanith Sek (Mike) General Manager

10/10 Excellent

Muminul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Mike on 21 Jan 2020
Super scored ! Thank you very much. Best Regards, Phanith Sek (Mike) General Manager

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Mike on 11 Jan 2020
Dear Nathanael, We are delighted to get great scored from you. And Thanks for spending your value of time to give us such a great score. Really Appreciated. Best Regards, Mike GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Mike on 8 Jan 2020
Thanks for your great review. Hope to see you on your next trip to Phnom Pen, Cambodia. Best Regards, Mike GM

2/10 Terrible

shelley

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
AC is not working, electronical lock sometimes working & sometimes not working. Small restaurant unable to compliment the guests. Staff was rut, unwilling to help. The adv. on the website is far truth from reality.
Stayed 2 nights in Jan 2020
Response from Mike on 8 Jan 2020
Dear Shelley, We are so sorry that we couldn't offer proper service and accommodated you while you stayed with us. This is our new experience that we have to make deep improve in all every department in the whole Hotel as I am a new General Manager. Thank you very much for your time to write this review. Mike GM

10/10 Excellent

Lim, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but cozy hotel and we loved their breakfast..yummy
Stayed 4 nights in Dec 2019
Response from Mike on 2 Jan 2020
Dear Lim, Greeting you from Queen Grand Boutique Hotel, Phnom Penh, Cambodia. It is great to see your review here. it was a great honor to served and accommodated you while you stayed with us. Thanks & Regards, Phanith (Mike) GM

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Mike on 20 Nov 2019
Great scored. Many thanks

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queen Grand was clean and well located and offered a fantastic breakfast buffet and complimentary hot breakfast. I’d gladly stay there again.
Stayed 3 nights in Oct 2019
Response from Mike on 6 Nov 2019
Thanks for your great review, and hope to welcome you again while your are here next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property on four occassions and this is where i will be staying on future trips. Staff is overly friendly and accommodating.
Stayed 7 nights in Oct 2019
Response from Mike on 6 Nov 2019
Dear sir or madame, We will offer you warm welcome you on your next trip to Phnom Penh. Regards, Mike

8/10 Good

Huan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay with friendly staff around to help when required
Stayed 3 nights in Oct 2019
Response from Mike. on 6 Nov 2019
We are delighted to see you scored us, Best Regards, General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff who helped us organise a cruise on our last day. Wonderful service.
Stayed 2 nights in Oct 2019
Response from Mike on 6 Nov 2019
I am Happy to see your great reviews. For sure we are going to keep maintenance the quality of room and services to be better from day to day. Thanks & Regards General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and clean. TV has many satelite channels so catching up on latest news wasn't a problem. Breakfast was delicious, except the pan cake. Staff spoke limited English but were polite and helpful. Quite a few eateries nearby. Will stay again.
Stayed 2 nights in Sep 2019
Response from Mike on 6 Nov 2019
We are delighted to see your great review. Please come back here again, in case of you have trip to Phnom Penh next time. Regards GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short and Sweet. I will definitely come back. Thank you
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little hotel with very friendly, helpful staff. Everything was very easy. Great service and a fun bar on the rooftop.
Stayed 3 nights in Aug 2019

4/10 Poor

Debra, Melbourne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot accurately review this property because we did not stay as when we arrived were informed they did not have a room for us, even though we had prepaid for the room and they sent a car to collect us from the airport. On the upside they did get us a room at their partner hotel next door but I think that is was probably of a lesser standard but was more than adequate for a one night stay.
Stayed 1 night in Aug 2019

8/10 Good

Henry

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in at Queen Grand, they said they are over booked. They transferred me again to King Grand where rooms are not good. This is the 2nd time they did this to me. I am very unhappy.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DELIGHTFUL
This hotel is tucked away up a little street, close to everything. Massage places, laundry services which we used with 24 hr turnaround. Tuk tuks a right outside if you need one. Clean tidy rooms, buffet breakfast, and staff are helpful, friendly and happy to help. Sometimes they struggled with the English language, but we managed to get what we needed. Would stay here again.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has become my second home in Phnom Penh. The staff are so nice and very friendly and sweet. They are very accomodating. When I went away for the weekend it was safe to store my luggage here. They also have excellent complimentary breakfast. I highly recommend the omelets!
Stayed 1 night in Jul 2019

2/10 Terrible

Christine

Disliked: Staff & service
RESERVE A ROOM BUT CANNOT BE SURE THEY WILL KEEP I
They double booker the room we reserved. Someone else was in it so we had to go to an pther hotel since this hotel was full.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Close to city centre, close to the river, close to Night Market.
Stayed 4 nights in Jun 2019

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
An enjoyable 6 days at this hotel. We had booked a room with balcony which was very nice and clean. The staff were very helpful and the breakfast was good. I would highly recommend this hotel. Although there were several restaurant in the street, the location was a little far from main attractions. Some were within a good walk, but there were always tuk-tuk taxis available at reasonable prices, so getting around was not too difficult. Although in a small street there is lots of construction in progress. In fact almost everywhere in Phnom Penh.Overall I would give the hotel the highest rating but for the construction. However, the noise was never a problem and stopped at night.
Stayed 6 nights in Jun 2019

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pete from spain
This hotel is in an excellent location for seeing Phnom Penh. The rooms were spacious and well maintained. There was always plenty of staff on hand to deal with any questions you may have. Good WiFi through the hotel. I would recommend this hotel.
Stayed 2 nights in Jun 2019