Hotel Keluarga di Philadelphia

"Our concert was canceled last minute, forcing us to switch cities. While other providers helped us, this hotel refused to refund a room we couldn’t use. Even though a local game made it easy for them to rebook the room, we were left $350 out of pocket. The manager dismissed our situation, and Expedia didn’t follow up. Disappointing customer care."

"Staff was professional and welcoming upon check-in. They were helpful in a couple of requests. The great thing, which I never expect, is a breakfast included! Also--the chef was personable, made a great omellete request for me as well as others. What would really go far...if offering a fresh-made waffle--an option of REAL genuine Maple Syrup (not the unhealthy "corn syrup" with artificial flavors). The hospitality staff each day was great. However, not all menu items were...

"Very helpful staff that corrected a problem and put us in a room with a fantastic view! They also had soft pretzels, which was just such a nice bonus!"

"Overpriced- the property is dated and needs an overhaul"

"Property is too old. Water heater or flush was too loud and making noise so that you can hear in the room.Room condition was far from ideal. No refrigerator or microwave. Carpet was dirty. "

"Yes."

"I can't say nothing about this property .because i didn't went on my reservation because of health reason i called to cancel on the 4.2o.26 somewhere there spoke with 2 people working the reception desk i specifically says am canceling because of personal health reason. However one told me i had to call the booking company i book with. The other told me it not possible to cancel. I reached out my booking company and until now the property didn't respond to them. So they colleted my money and i...

"Clean, well maintained and the rooms were really well done. Loved the property and the staff was very welcoming and helpful. 100% will stay again if in the area. Great location to the arenas "