Hotel Dekat Phantasea Tropical Botanical Garden

"This is a great property on a steep hill. Owner Lyndsay was VERY helpful and provided an introduction to the property even volunteering to help me with luggage. The site is walking distance from the downtown area."

"It’s a stunning, unique hotel. One great way to keep the wrong people from visiting? Tell them that there are no televisions in the rooms! From my perspective, that’s a big plus! And it signals that this hotel, combines luxury, history, and is aimed at the type of traveler who did not come to watch TV.."

"The Island View was charming, the views were fantastic, and the staff were friendly and attentive! We had an earlier morning and they were very kind to make us a breakfast to go. Food was great! If I had to come up with any complaint it would be that the pool (shaded for a good portion of the day) was a bit chilly, but my husband didn’t mind that."

"Amazing views!"

"We stayed in a 2 bedroom cottage, and we thought the rooms looked very nice. We had an issue with the cottage being warm most of the night as well as the TV not working properly. We reached out to staff, and they didn’t contact us until the next morning, which is when we were leaving. When we vacation, our non-negotiables are clean, comfortable rooms, and unfortunately, the second item wasn’t met. Also important to know that the only walkable food option is their restaurant, which does not...

"The room was beautiful! They upgraded us at no extra cost to us ! The food was Delicious and fresh. All the staff... every single one of them in maintenance, housekeeping, reception, bartenders, servers, culinary staff are so welcoming, amazing and so kind. You're very lucky to find such a wonderful group of people to represent the Pink Palm hotel in St Thomas🙏 I spoke with them all to thank them for making our stay so comfortable and enjoyable!"

"It rained the day we arrived and when we got there, the whole kitchen and living room were flooded and the rug was soaked for the whole 7 day trip so the whole house stunk of mildew the entire trip. We woke up sick every morning from breathing in the nasty air all night. I dont know if someone left the front door open allowing the rain water to come in during the storm but we would’ve enjoyed our trip better if we didn’t get sick every time we were in the house. There is also no laundry soap or...

"Yes it was very clean and staff was very helpful"

"Just average. Front desknstaff"

"We got a true dose of the life experience on the island staying here. The entire experience was MAGICAL!!!! Me and my family will most definitely staying again when we come back "

"It’s an experience to be at Bunker Hill. The staff is really nice, and the place is clean and well organized. I had a great time staying there and felt welcomed and safe. Lovely staff!"

"The service was good the staff was very friendly and helpful. A few minor inconveniences like the remotes to the tvs not working, no WiFi upon arrival both of which were minor because I didn’t plan to be in the room for the majority of the day but you may want to come home unwind and watch a little tv. Besides that everything else was great, the have a really nice coffee shop on site and sometimes have a live band playing by the pool."

"Poor customer service from staff"

"To start, it is a very nice, quaint inn. I like it a lot EXCEPT for the large number of stairs and no assistance with my luggage. A few years ago, that many stairs would just have been a challenge. Today, with arthritic hips, it is an obstacle, completely undoable to carry luggage up there. A bystander helped, but if not, I reckon I would have had to sleep out on the sidewalk next to my luggage! (No, I really would not have). I feel the issue was there just was no staff to haul the luggage. But...

"Unfortunately, this location was not great. After traveling for hours from IL we wanted to kick back, but we spent the entire evening trying to book another villa. There was a strong moldy smell as you walked in. Sand was on the chair, floor, & stove. The air conditioner in the bedroom had a hole in it where anything can crawl in. The ceiling also had water damage & it was exposed and moldy. The faucet in the bathroom was super loose so when you went to wash your hands the whole thing moved....

"Location to dining and downtown and the ferry are unmatched. I felt safe, but the property is dated. We had water leaking from our bathroom ceiling. There was no shampoo as advertised and none on the property when asked. The pool was refreshing and clean. Very dated and needs work"

"Not everything was operational in the apt. Lights/fans etc. but was an awesome place to stay."

"Like most hotels in St Thomas, the place is dated. . .decidedly so."

"Perfecto todo"