Upon check-in, I was informed of an additional $100 charge, described as a “deposit,” though elsewhere it’s referred to as a “mandatory cleaning fee.” It would be more transparent to simply include this in the room rate. What’s more frustrating is that the fee seems unjustified considering the condition of the room.
There were visible stains on the pillowcases, the bed wasn’t properly made, and the bathroom towels—supposedly clean—had stains and even someone else’s hair on them. The “bath mat” was literally just a towel cut in half, and the pillows felt like they were stuffed with old toy filling.
I’m honestly not sure what the cleaning fee is supposed to cover, because the room was far from clean when I arrived.
