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Response from Kind Regards, the Discovery Parks - Perth Airport on 21 Dec 2023
G’day simon, thanks for staying with us at Discovery Parks - Perth Airport. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back.
Very convenient to the airport, nice area. Very clean and comfortable room. Great communication. Thank you.
Wendy
Stayed 1 night in Sep 2023
Response from Kind Regards, the Discovery Parks - Perth Airport on 24 Sept 2023
G’day Wendy, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later!
6/10 Okay
Greg
11 Sept 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The floor was dirty and the A/conditioner was extremely loud, we would not be able to sleep if used, otherwise we were happy with everything else.
We have stayed here many times, this was our worst experience, for the cost we were disappointed.
We didn't spend much time there because we just needed somewhere to sleep and shower.We were very happy but didn't have a chance to spend much time there. Very clean and convenient. Thanks
Very clean and comfortable
Very close to the airport, yet quiet.
Only negative was we wanted to bbq the one night and out of 2 only one bbq was working, so had to wait for others to finish
Mark
Stayed 3 nights in Mar 2023
Response from Kind Regards, the Discovery Parks - Perth Airport on 28 Mar 2023
G’day Mark, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Perth Airport. We are familiar with the BBQ you are referring to, it does actually work but requires perseverance which is why we are working to replace it. There are 6 BBQ's across the entire park. We can’t wait to see you next time! Kind Regards, the Discovery Parks - Perth Airport team.
Nice place , not much to do for kids tho except the pool . Alot of perm . Staff accused us of having a dog when we dont it qas some one elses . So some one told a story .
My daughtera bday staycation so was a little anoyed
Nadine
Stayed 2 nights in Mar 2023
Response from Kind Regards, the Discovery Parks - Perth Airport on 28 Mar 2023
G’day Nadine, thanks for taking 5 to leave us your feedback! We’re pleased to read you had a mostly enjoyable stay with us at Discovery Parks - Perth Airport. I will discuss with staff the concerns raised and hope your daughter had an enjoyable birthday regardless. As well as the pool we have a decent playground, games room and theatre room for the kids to enjoy. We hope to see you again soon.
10/10 Excellent
Summer
18 Feb 2023
Summer
Stayed 1 night in Feb 2023
Response from Kind Regards, the Discovery Parks - Perth Airport on 28 Mar 2023
Response from Kind Regards, the Discovery Parks - Perth Airport on 12 Oct 2022
G’day Pik Yu, thanks for taking 5 to leave your feedback and staying with us at Discovery Parks - Perth Airport. We’re over the moon to read you loved your time with us and especially enjoyed our awesome location. We hope to welcome you back again soon to enjoy it all over again!
4/10 Poor
Kerry
Travelled with family, Travelled with partner
3 Oct 2022
Liked: Staff & service
Disliked: Amenities
We chose to pay on arrival at the property and Discovery Park does not uphold the agreement. They take the funds on the morning of check-in. We wouldn't have known this if we hadn't received a notice telling us we would have our reservation cancelled because they attempted to deduct the funds three days before check-in. It was disappointing because we have stayed there numerous times.
The kettle at the property was full of rust. It was replaced when we informed them.
The shower head was installed too low for use.
Kerry
Stayed 2 nights in Sep 2022
Response from Kind Regards, the Discovery Parks - Perth Airport on 9 Oct 2022
G'day Kerry and thank you for choosing to stay at DHP Perth Airport. We do not offer pay on arrival at our park, what we do offer is Book Now Pay Later. As per the policy on your chosen travel agents website it states "This property reserves the right to pre-authorise the guest's credit card prior to arrival" We were unable to do this and thus you were notified. You will need to contact your travel agent if you feel they misled you. We did ask you to provide proof from your travel agent about paying on arrival so we could address it with them but it was not forthcoming. According to our records you checked in after hours making it impossible to have taken payment on arrival even if that was the arrangement. During school holidays we run at maximum occupancy and even have a waiting list, so we insist payment is made 72 hours before arrival to secure the booking and avoid issues on the day and the likelihood of last minute cancellations causing us to be out of pocket, not to mention making it unfair for other guests who may have wanted to book that room.
Sharon & Jenny were awesome hosts, Ten Gold STARS.★★★★★★★★★★.
Peter
Stayed 1 night in Sep 2022
Response from Kind Regards, the Discovery Parks - Perth Airport on 9 Oct 2022
Gday Peter and thank you for taking the time to leave such a wonderful review. We are quite proud of the front desk team who are all wonderful people and work hard to give our guests the best experience possible.
Fantastic overnight stay, really enjoyed it, thanks very much . Great place to stay
Keziah
Stayed 1 night in Sep 2022
Response from Kind Regards, the Discovery Parks - Perth Airport on 6 Sept 2022
G’day Keziah, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later!
Its nice and quiet. Love hearing the birds in the trees.
Carol
Stayed 2 nights in Aug 2022
Response from Discovery Parks Perth Airport on 23 Aug 2022
G’day Carol, thanks for staying with us at Discovery Parks - Perth Airport and providing your comments. We’re over the moon to read you loved your stay with us and the beautiful setting around us, especially getting up close and personal with some of the native wildlife around us. We can’t wait to welcome you back to do it all again soon! Kind Regards, the Discovery Parks - Perth Airport team.
I was surprised to learn of the early closure on a Saturday and hadn't received a text with the code. After the phone call, it was reasonably simple.
Sharyn
Stayed 1 night in Aug 2022
Response from manager on 13 Aug 2022
G’day Sharyn, thanks for staying with us at Discovery Parks - Perth Airport and taking 5 to leave your feedback. We're sorry that you did not receive your text message with the safe code, but glad to hear that the rest of your check in process was simple from there! We can't wait to welcome you back again soon. Kind Regards, the Discovery Parks - Perth Airport team.
10/10 Excellent
Damian
Business traveller
18 Jul 2022
Liked: Cleanliness, staff & service, amenities
Nice and quite, with stream and trees
Damian
Stayed 1 night in Jul 2022
Response from Kind Regards, the Discovery Parks - Perth Airport on 23 Aug 2022
G’day Damian, thanks for staying with us at Discovery Parks - Perth Airport. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Kind Regards, the Discovery Parks - Perth Airport team.
Definitely stay again clean and tidy very quiet park
nicole
Stayed 1 night in Jun 2022
Response from Kind Regards, the Discovery Parks - Perth Airport on 5 Jul 2022
G’day nicole, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later!
A great place to stay! We always feel comfortable and safe here!!! It is always clean and very helpful staff!!!
Karen
Stayed 1 night in May 2022
Response from Kind Regards, the Discovery Parks - Perth Airport on 8 Jul 2022
G'day Karen and thank you for taking the time to write your review. We are so glad you always enjoy your stay with and find the property clean and the staff to your liking. We look forward to your next stay with us. Kind regards DHP Perth Airport.
Response from Discovery Parks Perth Airport on 13 May 2022
G’day Renante, thanks for taking 5 to leave your feedback and staying with us at Discovery Parks - Perth Airport. We’re over the moon to read you loved your time with us and especially enjoyed our awesome location. We hope to welcome you back again soon to enjoy it all over again! Kind Regards, the Discovery Parks team.
Easy after hours access with clear instructions. Very welcoming and friendly staff
Jasmine
Stayed 2 nights in Apr 2022
Response from Discovery Parks Perth Airport on 4 May 2022
G’day Jasmine, thanks for staying with us at Discovery Parks - Perth Airport. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Kind Regards, the Discovery Parks team.
Response from Discovery Parks Perth Airport on 4 May 2022
G’day Jennifer, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Perth Airport. We can’t wait to see you next time! Kind Regards, the Discovery Parks team.
Easy convenient late check in.
Cabin very clean
Yummy choclates
Raylene
Stayed 2 nights in Apr 2022
Response from Discovery Parks Perth Airport on 12 Apr 2022
G’day Raylene, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later! Kind Regards, the Discovery Parks team.
Response from Discovery Parks Perth Airport on 12 Apr 2022
G’day Carl, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Perth Airport. We can’t wait to see you next time! Kind Regards, the Discovery Parks team.
Response from Discovery Parks Perth Airport on 23 Feb 2022
G’day Ali, thanks for taking the time to leave your review and staying with us at Discovery Parks - Perth Airport. We're happy to read you loved your time with us! We look forward to having you stay with us again. Kind Regards, the Discovery Parks team.
10/10 Excellent
Kathryn
24 Jan 2022
Kathryn
Stayed 1 night in Jan 2022
Response from Discovery Parks Perth Airport on 23 Feb 2022
Thank you for the great rating, we are really pleased that you enjoyed your stay and your time with us and we look forward to welcoming you back again soon!
wonderful people and place, very clean and handy to everything. Thank you for all your help.
Deborah
Stayed 3 nights in Dec 2021
Response from manager on 27 Dec 2021
G’day Deborah, thanks for staying with us at Discovery Parks - Perth Airport and taking 5 to leave your feedback. We're so glad you loved your stay with us! We can't wait to welcome you back again soon. Kind Regards, the Discovery Parks team.
10/10 Excellent
Jarrod
19 Dec 2021
Jarrod
Stayed 1 night in Dec 2021
8/10 Good
Majel
14 Dec 2021
Liked: Cleanliness
Good price as I booked early.
Space was clean and tidy.
Comfortable bed and pillows.
No phone reception in the cabin
Wifi only worked sometimes
The lamp shade fell off the ceiling in the middle of the night
No insulation, so you can hear everything from outside and it was hot during the day and cold at night
Majel
Stayed 2 nights in Dec 2021
Response from Discovery Parks Perth Airport on 22 Dec 2021
G’day Majel, thanks for staying with us at Discovery Parks - Perth Airport. We’re pleased to read you liked your time with us in park, but are sorry there were issues with the light cover and WIFI. Unfortunately it can be a little temperamental at times, but please know we’ll pass your comments on to management. We hope to have you over again soon. Kind Regards, the Discovery Parks team.
Response from Discovery Parks Perth Airport on 14 Dec 2021
G’day Barrie, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later! Kind Regards, the Discovery Parks team.
Response from Discovery Parks Perth Airport on 14 Dec 2021
G’day Ruth, thanks for taking the time to provide us with your review! We're over the moon to read that your stay with us at Discovery Parks - Perth Airport was 10/10. We can't wait to see you in our park again soon. Kind Regards, the Discovery Parks team.