Four Seasons Pearl River Delta hotels

"There was a decent amount of hair in the bathtub when we first checked in. Also loose/broken components in the washroom. We also asked if we were able to get our laundry done and informed the front desk staff that we had left our personal laundry bags in our room before we went out to do some sight-seeing, they said okay, without any mention of pricing or fees, which gave the false impression it was included in our stay. Long story short, the bill for laundry ended up being more than our entire stay and there was an actual form that was supposed to be signed by us and filled out before we received the service for it to be a valid transaction. Our friends from China told us this was technically illegal and the charges were on the hotel to cover the costs…. but I needed my laundry back and they wouldn’t budge on covering the service….we would have never gone through with our laundry request if we were shown or told about the costs it would entail. We had to restrict our travel plans due to taking such a huge hit from this :("

"The hotel was very clean and the room was extremely spacious. I loved the variety of the breakfast items."

"Very good"

"Good"

"All round very good Buffet was great"

"The bathroom was slippery. The room was clean. Mattresses could be a bit softer. Buffet was okay."

"Très bien situé"

"Very quiet"

"I have previously stayed at Mandarin Oriental in Singapore and the service was no less at Mandarin Oriental Guangzhou. One of the best. Highly recommend!!!"