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Reviews of My Hotel

3 out of 5
My Hotel
13 Rat-Uthid 200 Pee Soi 1, Patong, Phuket

Reviews

6.8
Rating 10 - Excellent. 17 out of 79 reviews" "
Rating 8 - Good. 22 out of 79 reviews" "
Rating 6 - Okay. 20 out of 79 reviews" "
Rating 4 - Poor. 8 out of 79 reviews" "
Rating 2 - Terrible. 12 out of 79 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

SU SU

Travelled with family
Disliked: Staff & service
I booked the hotel in advance and get confirmation. When we reach to hotel , there has no more room available and they said this confirmation is not come from them . In the mid night , they don’t take any responsibility to find another available hotel or rooms. We can’t do nothing at midnight
Stayed 3 nights in Dec 2023

2/10 Terrible

Tejaswini

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible condition of rooms. We were given room where tv wasn't working, bathrooms were old and fridge was broken The photos on their page are deceiving and Photoshopped to name the place look better. Also they didn't give us the room which we booked from which looked modern and new but gave us old room where toilets were blocked. Tv not working. Fridge broken and furniture way too old which needed to be thrown in rubbish and stained. Linen. I have taken photos to show how the real room looked like. Will never book this hotel again. Would never stay here again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Peter, Horsley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
New owners wanted cash not credit card unhelpfull till I said I was going somewhere else.
Stayed 9 nights in Nov 2023

2/10 Terrible

ALAN, Colorado

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Terrible AC Took them 3 very hot nights to finally fex it we had to get so mad to get anthing done customer service was very rude we will not be back we had 4 rooms rented there
Stayed 20 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We like that it was convenient that's why we picked it the rooms are way smaller than they appear in photos are air conditioning did not work for 2 days and we thought with the owner to fix it moved us to a Room overnight and said don't shower don't touch anything just sleep here then they finally got someone in to fix our air conditioner and then it was better then we had an extra Room reserved and they kicked us out we could not stay there had to go to another hotel very poor service would not even speak with us about it we will not be back
Stayed 13 nights in Jan 2020

2/10 Terrible

Alan, Colorado

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
We thought for them for 3 days to get air conditioning and they kept refusing and so we threaten to leave and they finally got air conditioning working we will not be back we had 4 people there everybody and had problem with air conditioning and refrigerator hardly noparking
Stayed 1 night in Jan 2020

6/10 Okay

colin

Stayed 20 nights in Nov 2019

6/10 Okay

philip

Liked: Cleanliness, staff & service, room comfort
give it a miss
air con barely worked have stayed there before in a reasonable room but i would not go back. it is a budget hotel in a good location but there are better around
Stayed 3 nights in Apr 2019

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Location Great, Service from owner not the best
Location great - easy walking to everything Don't book building be if you can't walk up several flights of stairs Make sure you get the room you paid for as we got charged extra thinking we booked wrong and then had to argue to get money back from owner. Other staff were lovely
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Chang, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Reception un helpful room air conditioner leaked 5L a night no elevator room run down wouldn't recommend my hotel 2 to anyone my hotel is ok
Stayed 11 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Polite and pleasant staff... room clean and comfortable... good location, easy access to food, beach walking distance, walking distance to night attraction but not noisy.
Stayed 1 night in May 2018

6/10 Okay

Frank

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location but very bad service
Great location and on the look for a nice place for future trips i came acrosse MyHotel. Checkin took very long, as my booking could not been traced but anyways. Rooms are nicely designed, yet worn off quite abit but price makes up for it. Aircon has not seen any servicing ever since ad drainage pipe probably clogged it seems but comfortable bed was fine enough. Yet the sevice staff at building b front desk (apart from super friendly cleaning lady) not up to any Thai standard. Unfriendly and extremly unhelpful, probably soaked in too much water during songran which for me makes it not a place i will ever return, as especially the Thai friendliness makes me hopping over often from neighnouring Singapore. Highly unrecommended.

8/10 Good

Duran

Liked: Cleanliness, staff & service
My Hotel Review
The hotel is very basic and needs a bit of attention. Wifi was not working for duration of my stay. Bed was comfy but linen was old AC was good and hot water was good.
Stayed 7 nights in Mar 2018

4/10 Poor

Nhac

Disliked: Cleanliness, staff & service
Worst ever hotel!
I arrived late night and was told that elevator is out of order. Later I found it was dirty because someone sicked in it! This is not first time I stayed here but never worst like this time. I booked Grand room which was supposed to be nice because it is new and spacious. However the room is tiny and facility ran down: the curtain was falled down and despite I told front desk several times, nobody fix it. The sink is also leaking. Housekeeping does not change bed linen despite it marked dirty. I found out the staff smile but it was from their head instead of heart so it is “fake”.
Stayed 8 nights in Feb 2018

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great place and location. The hotel looks new and the rooms are spacious. A perfect place to be at.
Stayed 3 nights in Jan 2018

10/10 Excellent

Josh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Good Hotel right in middle of we want to be
I enjoyed my hotel it's a nice hotel and the restaurant downstairs is very good recommend the food what I don't recommend is the bar down the street overall very nice place to stay will be going back there soon
Stayed 4 nights in Oct 2017

4/10 Poor

hayley

Disliked: Staff & service, room comfort
Basic budget accommodation
Very basic but clean did the job for one night.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel to stay
It is a nice hotel. Really convenient. The staff are always helpful.

4/10 Poor

Carina, Canada

Liked: Cleanliness
Disliked: Staff & service
Terrible service, no value
The wifi wasn't working. Everytime my room was cleaned my door was left unlocked. No toiletries. But the customer service was the worst. No one cared when I asked about my door and pretty much waved me away. Not worth the money. More 1 star than 3 star.

2/10 Terrible

Jack, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was not as represented
Hoptel facility and room small, oudated, and very rough around the edges. Five floors, no elevator. Never checked in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, highly recommend it.
We were there for a competition, so did not spend a lot of time in the hotel, but the little we did was pleasant. We arrived very late, but check in was smooth and efficient, rooms were great, the breakfast was top quality and well priced. We were in Phuket to compete in the Phuket Surf Life Saving Competition, representing Zambales Philippines, we hope to be back again next year and will definitely book the same hotel. A little humor, at immigration when arriving, "which hotel you stay", My Hotel, "yes is your hotel but what is the name" My Hotel, and around it went again, same with the Van driver.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

chaing npi

Liked: Cleanliness, staff & service
Hotel and location good but wifi very poor
Hotel and location good but wifi very poor friendly helpfull staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel.
Ten minutes to beach. Room was very nice. Quiet area. Girl who checked me in was amazing. Less impressed with the one who checked me out, I can understand waiting so they can check the room but she didn't give me back the full deposit because she didn't have the correct change.

8/10 Good

Verified traveller

location gOOd....
gOOd..

6/10 Okay

single traveler, USA

convenient location for Patong
Generally the hotel is adequate for the area. I have noticed in general though that the level of hospitality and professionalism has gone down in Thailand and that includes this hotel. This hotel is overall ok and will satisfy most travelers who are not too picky, but I got put off by the huge roaches hanging around one day by the elevator, they are not afraid of humans and they will even charge towards you. I was disappointed by the restaurant next to the hotel, the overall level of service has deteriorated and the Thais seem to have a confrontational attitude now towards tourists.

6/10 Okay

William John, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed in the Suite room. Loacated in building with the elevator. No plug for bathroom basin. Reported to reception, but never repaired. No hot water from tap. Incosistent temperature in shower. Tv just for decoration, no channels whatsoever (not there to watch tv anyhow). Despite the negatives we did enjoy our stay. And would not have a problem staying there again. Clean, Good Air Con, Good central location. Not too much noise. Decent, pleasant little hotel. Thanks

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Budget
Had to move around first due to a broken air conditioner (which is an essential thing in Thailand), then due to double booking. Budget is the keyword.

4/10 Poor

Thian Fa, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad air cond
Our air-cond not function. Auto cut off every 1 hour. There no lift for 5 stores hotel. Our room at level 4 and 5. This hotel not look like 3 strars. No swing pool. But good location near by shopping area, beach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in great location.
Good clean hotel. Good location close enough to everything and friendly staff also.

6/10 Okay

Derick, San Francisco, CA

Liked: Cleanliness, staff & service, room comfort
Great location and helpful staff...
Great location and helpful staff. We had been awaiting a pick-up from our hotel and the front desk personnel assisted in calling the taxi company. Thank you.

8/10 Good

Sean, New Zealand

10/10 Excellent

Jamie, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate; Really good deal and close to everything

8/10 Good

Damir

Liked: Cleanliness, staff & service, room comfort
Rätt godkänd hotel. Bra avstånd till stranden och natt liv.
Stayed 18 nights in Jan 2024

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa ställe i Patong
Fantastiskt ställe i bästa lilla område i Patong. Önskar jag bott där från början
Stayed 1 night in Jan 2024

8/10 Good

Jafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var bra hotell. När till banglaro. Good personal.
Stayed 4 nights in Dec 2023

6/10 Okay

Roland

Modernes Zimmer war Mehrpreis nicht wert. Sehr klein.
Stayed 20 nights in Nov 2023

4/10 Poor

Mikolaj

Stayed 5 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Room Modern Deluxe B The room with a balcony is fine. However, some of the furniture is damaged and there is no wardrobe. Clothes must be left on the tables and armchairs. I would book the room again.
Stayed 7 nights in Sep 2023

8/10 Good

Jhony

Liked: Cleanliness, staff & service, room comfort
Bra läge.
Kan rekommendera de större rummen ifall ni stannar som par. Bra Wi-Fi, hade problem med varm vatten några gånger. Ligger på en liten sidogata så det är tyst om nätterna. Gångavstånd till banglaroad.
Stayed 7 nights in Mar 2023
Response from My Hotel Phuket on 29 Mar 2023
Dear Bra läge, Thank you for choosing My Hotel Phuket and taking the time to write us a review! We look forward to welcoming you back.Regards, My Hotel Phuket

10/10 Excellent

TATIANA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Jan 2020

8/10 Good

Tobi, Starnberger

Travelled with partner
Liked: Cleanliness, staff & service, amenities
War jetzt schon drei mal dort muss sagen preis Leistung passt es ist sauber aber man darf nicht viel erwarten würde jeder zeit wieder hin hotel ist in einer ruhigen und zentralen Lage
Stayed 14 nights in Nov 2019

6/10 Okay

nof

Stayed 1 night in Dec 2019

10/10 Excellent

Gina, Rieden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schön gerne wieder
Schöne große Zimmer mit allem ausgestattet Sehr zentral. Man hat alles was man brauch und wer keine 5 Sterne brauch für den ist es perfekt. Kurze Wege zum Strand und Einkaufsmöglichkeiten. Gerne wieder virsllem für back Packer
Stayed 3 nights in Apr 2018

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osterferien
Sehr freundliches Personal und die Lage ist Top man kann alles laufen Strand etc.. Preis Leistung waren dieses mal sehr gut.

8/10 Good

Karl Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in guter Lage
Das Hotel liegt in einer ruhigen Seitenstrasse . Von hier aus ist man in wenigen Minuten an der Beach , im Shoppingcenter Jungceylon , in der Unterhaltungsmeile Bangla Road oder dem Gay Viertel . Also für jeden ist etwas dabei , was schnell zu erreichen ist . Die Zimmer sind sehr geräumig , die Bäder sehr groß . Allerdings sind Teile des Mobiliars in die Jahre gekommen und sollten mal ausgetauscht werden . Alles in allem aber ein empfehlenswertes Haus .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kein Stern wert
Zimmer stimmen nicht mit den Bildern überein. Personal sehr unfreundlich , zumindest beim Einchecken bereits. Da wir uns sofort nach einem anderen Hotel bemüht haben, sind wir bereits am nächsten Tag wieder ausgeheckt. Zimmer, wie auch Bett waren dreckig, im Badezimmer waren einige Schimmelstellen zu finden. Diese Unterkunft verdient keinen einzigen Stern und ist nicht zu empfehlen.
Stayed 18 nights in Feb 2018