2/5 Poor
Kieran
Travelled with partner
3 Oct 2022
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Initial issues with hotel left us disappointed with the experience. As soon as we walked into reception we were hit with a wall of heat. Not to worry, rooms are advertised as having air con so we thought weโd cool down in the room. Wrong. If anything, the room was hotter. The max setting on the โair conditioningโ unit was nothing more than a light breeze. My first trip to reception I was told the maintenance man had gone home, no fans available, and we should open the window. We did that, only to be awoken at 1:30am by a delivery van banging around. The next day, I complained to reception again, this time bringing the maintenance man to the desk. He said that actually the air conditioning had been turned off in favour of the heating, so we would just have to deal with it. Again, no offer of a fan. Another night, another 1:30am alarm from the delivery van. The next problem was to be with the shower. The room apparently taking itโs eco-conscious ethos to another level, only allowing us a 2 minute shower before overflowing and flooding the room. Another trip to reception and we were advised that the maintenance man was already looking at it and not to worry. When in the evening the issue was still happening, a 4th trip to reception and finally a receptionist concerned with our experience (who didnโt appear to be aware of a hotel-wide shower draining issue from earlier) offered to swap our room. The new room was slightly better but only as expected for more than ยฃ150/night
Kieran
Stayed 4 nights in Sep 2022