Upon arrival, I was met with unhelpful and unfriendly service from the hotel staff. Once I entered my room, I found multiple cleanliness and hygiene issues: hair from a previous guest on the bed (which I had not yet used), a dead bug near the table, dirty carpeting and walls, and visible mold in the bathroom. These conditions made it clear that the room had not been properly cleaned or inspected prior to my arrival.
I immediately contacted Expedia to report the situation. I was told my refund would be denied but that hotel staff would discuss a room change with me. However, no one ever approached me to discuss this. The following day, I was relocated to a different room without notice or explanation. I had originally paid extra for a view of the Eiffel Tower, but the new room overlooked trash bins and was located in a noisy corner between the elevator and the stairwell. As a result, I was unable to sleep for two consecutive nights due to constant noise from guests and hallway traffic.
No apology or compensation was offered for these issues, and I was left with no resolution despite the poor conditions and broken promises. This experience was unacceptable, and I believe a full refund is warranted based on the lack of cleanliness, the failure to deliver the room I paid for, and the severe disruption to my stay.
I will be posting pictures of the hair found on the bed, the dead bug and other pictures from the property.
