4/10 Lemah
Sharon
Mengembara bersama keluarga
2 Dis 2025
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Staff and management not helpful. On our last night the one and only elevator broke. We learned about it around 6 PM and were told that maintenance was calle. By 11 PM we were told that it was not an emergency so it will not be repaired immediately. By 5 am, we asked again since we need to check out early our flight eat at 9 am, and they gave us the same answer, it will not be repaired right away as it is not an emergency/is was a Sunday, too so I don’t know if they don’t want to pay extra. We are at the 5th floor we had 2 large luggages and no staff offered to help us bring our luggages down when we had to check out. the stairs by the way is narrow with sharp turns. We are in our 50’s and had difficult time, just imagine if you have mobility issues. When we asked the staff if someone can help us or if he can help us , he said he has heart/medical issues and can’t help. I mean I understand that but can management at least send someone to help or send extra staff to help. All they said was they were sorry…but no help was given at all. Not recommending this place to friends young or old.
Sharon
Menginap 4 malam pada Nov 2025