4/10 Lemah
Astrid
12 Jul 2025
Sukakan: Kebersihan
A distinctly bad experience.
Upon check-in, I was mistakenly charged again for a stay I had already paid for in advance. I flagged this immediately at reception, but it still took four days and multiple uncomfortable conversations to get the issue resolved. Throughout this time, I felt my concerns were not taken seriously, neither by the staff member who made the error nor by the two managers I later dealt with. Eventually I did get a refund, but the situation was handled with such incompetence and unprofessionalism that I spent most of my stay genuinely anxious that I wouldn’t get my money back.
Beyond that, the hotel felt like a case of being catfished. The bright, trendy-looking photos gave a much more appealing impression than the reality and I was seriously disappointed upon arrival. The location is also quite far from the city center and didn’t feel particularly safe.
That said, the hotel was clean and offered decent value for money considering it was peak summer season.
Astrid
Menginap 3 malam pada Jul 2025