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Reviews of Alona Hidden Dream Resort by SMS Hospitality

2.5 out of 5
Alona Hidden Dream Resort by SMS Hospitality
Alona Beach, Tawala, Panglao, Bohol

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 15 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 7 out of 71 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Seongho

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
알로나비치와 매우 가깝고 맥도날드가 바로 옆, 슈퍼가 바로 앞이라 위치는 최고라고 할 수 있다. 룸과 화장실은 넓고 매우 독특한 느낌이다. 70년대 한국 주택 느낌이다. 바 선생님이 출몰할까 걱정되었으나 다행히 없었다. 수압이 약해 바가지로 물을 퍼다가 씻었다.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jona

Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Deceiving photos & listing
The initial family room we were given did not have a fridge as it was "broken" and have a strong sewage smell coming from the shower drain and on the 2nd morning the washroom flooded and thr toilet would not flush. they do not have laundry service even though it is listed as an amenity feature. We even had to take a room downgrade and they would not adjust the price.
Stayed 3 nights in Jan 2024

10/10 Excellent

randell

Awesome
Amazing kids friendly pool. Friendly front desk clerk. Will definitely book again
Stayed 2 nights in Jan 2024

6/10 Okay

Kthryn

Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden gem in the middle of Alona beach
This place is a hidden gem of little Bungalow style chalets Super clean And in a great place for Restuarants and local bars they have a well stocked shop with everything that you forgot and also a fabulous seafood Restuarant with fresh fish and shellfish daily that’s BBqd as you order Highly recommend
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff Very helpful in arranging tours Great pool
Stayed 3 nights in Feb 2020

6/10 Okay

Waldo, US

This hotel can be better to accommodate and support better to its guests. No soap, no shampoo, white towels look brown. I would not stay in this hotel again.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
No running water and no pool use.
The pool is out of service and was filthy- given how many mosquitos there are in Bohol we were surprised that they had not drained the pool given it clearly hadn't been in use for a while. The sign stating it was out of service was in English only, a few Chinese/ Non English speaking tourists used it in the evening without realising. On day 2 of our trip the shower stopped working, we were informed the maintenance man was on holiday so nothing could be done until the next day, when challenged it was suggested that we use a bucket! They ultimately changed our room but the staff hounded us whilst we moved, trying to get access to our old room before we'd been able to pack, demanding that we were quicker (it only took us 5 minutes to move), we realised that this was because they wanted to put other guests in that room despite there being no water (shower, toilet, sink- noting that the Coronavirus is currently spreading in Asia). We did flag that they should not do this and expressed our concerns however we were informed it wasn't our problem. On the final day the water also stopped running in our new room. Whilst it is a cheap hotel running water is a basic expectation. They did not clean the rooms in 4 days and refused to change the towels stating that they had run out. Finally on check in they want cash only- despite having a card machine, they will insist they do not- however being persistent will result in them finding it. I travel a lot and this hotel really was shocking.
Stayed 3 nights in Jan 2020

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019

6/10 Okay

Fin7ao, Anda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
My family and I are regular guest at henann resort in panglao . We have seen many changes to this resort over the past 3 years . The one thing that they still can’t do right is check and check out . Guest should not have to stand in line for 2 hours to check in , Also the rooms are starting to look old and worn out . The breakfast buffet which used to be incredible has gone down hill to just mediocre , i was very disappointed .
Stayed 2 nights in Oct 2019

10/10 Excellent

Jenilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff and the room is very clean. The hotel is not far from the beach and they have their own restaurant.
Stayed 1 night in Jul 2019
Response from An on 10 Jul 2019
Hello Guest, Thank you for taking the time to review our property. We thank you also for your heart warming comments. Hope to see you soon on your next vacation.

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019
Response from an on 26 Jun 2019
Hello guest, Thank you for taking the time to review our property. We hope to see you when you come back here.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not able to check in, no parking lot. waste of money. not honest in online that no parking lot. it's not safe. not able to refund because not refundable.
Stayed 1 night in Apr 2019
Response from a on 20 May 2019
Dear Guest, Thank you for taking the time to review our property. We are so sorry for all the inconvenience you have encountered upon the check-in. This is not the type of comment we want to hear. We will do the best that we can to eliminate this problems in order for the guest to enjoy their stay here in our property. Have a nice day ahead

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and calm
A very good location Nice design Comfortable and peaceful
Stayed 1 night in Mar 2019
Response from an on 29 Mar 2019
Thank you so much :)

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
A nice stay and helpful reception staff
Stayed 1 night in Mar 2019
Response from an on 29 Mar 2019
Thank you so much for taking the time to review our property and for your comments about our service. We hope to see you when you come back here in Bohol. :)

2/10 Terrible

Verified traveller

Room double booked Thanks to Expedia resolving matter quickly
Stayed 1 night in Feb 2019
Response from Ann on 24 Mar 2019
I am glad to here that. Hope you have enjoyed your stay here. Thank you and have a nice day :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and professionally run property . WiFi does not work.
Stayed 1 night in Dec 2018
Response from Ann on 24 Mar 2019
Thank you for staying with us and for your comments. We are doing our best to solve the problems about the WiFi. Have a nice day

8/10 Good

Verified traveller

Liked: Staff & service
Nothing exceptional... OK place to sleep
Not beach front property. The area is quite noisy at night.
Stayed 1 night in Jul 2018
Response from Ann on 24 Mar 2019
Thank you for staying with us. We are doing our best to minimize all the inconvenience. Have a nice day

8/10 Good

terrence, seoul, korea

Liked: Cleanliness, staff & service, room comfort
nice staff, quiet environment, powerful air conditioning, but micro beach is full of garbage, no in-room wifi.
Stayed 1 night in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Nice place. Walking distance to the beach
Stayed 1 night in May 2018

6/10 Okay

Jan

Liked: Cleanliness, staff & service
So many mosquetos no good.

4/10 Poor

Seet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly receptionist and great location
Unfriendly receptionist , room no sound proof next door can hear very clearly talking, blanket need to improve, please provide basic toiletries like shampoo and soup

10/10 Excellent

Erica Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome! Very Satisfied!
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Basic hotel but pool is closed
Basic hotel with everything you need for your Bohol visit. Pool was closed when we were there which was disappointing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel near everything
Great location, walking distance to the beach area, restaurants and entertainment. Friendly and helpful staff and fair restaurant quality.

8/10 Good

ChangYong

Liked: Staff & service

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
old but close to everything
Small room terrible bed

8/10 Good

Alvin, Los Angeles

Liked: Staff & service, property conditions & facilities, room comfort
This hotel is worth a look.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and accommodating
Our stay was fairly good. The staff are friendly and accommodating. It is convenient with everything (restaurants, excursions, beach, etc.) We will stay there again if and when we go back to Bohol.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Enjoyed the Staff, and look forward to coming back.

8/10 Good

Verified traveller

Liked: Cleanliness
Ok but cons outweigh the pros
Booked this based on previous reviews. Overall the stay was ok, but not great. Price is high considering the cons below. Pros: WIFI worked well, TV had many channels, good size bathroom, bathroom was very clean, water pressure was no problem. Cons: rather far from the beach, room is quite small for the price you pay, ac blasts into your face all night long, walls are thin wood, so you can hear every word of your neighbors.

8/10 Good

Julia, Mmla, Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I expected free breakfast and airport shuttle, but i had to pay for both.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
For coffee lover
It was good. The staff was so friendly. But you should have water for guest and electric kettle.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Quiet resort not far from the main road
This hotel is right behind the restaurant of a similar name, not far from the main bend in the Panglao Road. It is a less than 10 minute walk to most major areas of Alona Beach, with a Bank of the Philippines Branch and ATM opposite from the restaurant and a convenience store beside it. The place is quiet and ideal for families as they have a swimming pool which isn't as crowded. However it is a five minute walk to the beach. The rooms are spartan but the one we had was fairly large. However the biggest issue with this hotel is the bathroom and lack of water supply/pressure. There was no water on one of the days we stayed and when it did come on, just a little more than a fast trickle. You couldn't shower properly, and it takes quite some time for the toilet to refill its tank. I won't recommend staying here for the meantime until they fix their water issue. Otherwise, the hotel is acceptable although not really value for money given the experience I went through.

8/10 Good

Charles, Toronto

great location!
We stayed 4 nights and the room was never made up by a maid. We had room 9 at the left rear of the property. The air conditioner was a roaring monster. window view was of a wall about 5 feet away. This was probably the worst room in the hotel. That said we saw the hotel had mostly good rooms with Windows onto a pleasant, quiet, shaded courtyard. The pool was small but very nice on the hot days we had. Food at onsite restaurant was excellent. Located to give sound insulation from the street action and yet be right in the action! Beach a short walk of about 3 minutes. We just wish we had a better room!

8/10 Good

Gábor

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

SEUNGWAN

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Funkar
Funkar för priset
Stayed 4 nights in Apr 2019
Response from Ann on 27 Apr 2019
Hello, Thank you for taking the time to review our property and thank you so much for your comments. We hope to see you again on your next vacation. Have a good day.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
性价比不高，凑合住行
位置不错，房间也够大，但是房间几乎没信号，要到院子里面，床太软，洗澡水巨小，卫生几乎不打扫，游泳池水好脏。就是位置好，不推荐。
Stayed 3 nights in Feb 2019
Response from Ann on 24 Mar 2019
Thank you so much for staying with us and for your comments. We are doing the best that we can to minimize the inconvenience.

2/10 Terrible

HYEKYONG, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악의 숙소
내가 예약한 방은 더블침대1.싱글1인방이었다. 그러나 방이 없다고 페인트냄새나고 창문없고 침대는 하나인 신관?을 주었다.
Stayed 2 nights in Feb 2019
Response from ann on 24 Mar 2019
I'm so sorry to hear that you were disappointed with your stay here in our property, however, we are doing our best to minimize all the inconvenience. Thank you for taking time to review our property. Have a nice day

4/10 Poor

SUI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格低環境簡單
旅館的餐廳蠻好吃的，除非年輕學生，其他的完全不推薦住宿，畢竟比較簡陋適合年輕人，家庭帶小孩的住這裡不太適合
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hübsche Hotelanlage
Zentral gelegen, sehr freundliches zuvorkommendes Personal, sehr schöne Zimmer und Anlage, Resraurant diret vor dem Resort.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell om man åker med mellanstora barn.
Lugnt hotell med bra pool och rent och fint rum! Trevlig personal!
Stayed 7 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Gutes Mittelklasse Hotel
Schoenen Innenhof. Gute Lage. Schlechter Abfluss aus dem Waschbecken. Laute Wasserpumpe...