Hotels near Pan Gate

"The hotel building was good but the staffs were unhelpful at all. Every time when we asked for help, the first response was “no or can’t do, because balabala….” They offered us whole fruits but couldn’t provide a knife for peeling or cutting. The worst part is in such a big hotel with internal restaurants, the staffs even couldn’t find someone to cut the fruits for us. That was bazaar. Secondly, they had the self-service laundry but even took up to 3 hours the washing dryer couldn’t dry up our clothes. When we asked for hangers, we were refused to provide the sufficient amount. Thirdly, the hotel was so big, and it was so easy to get lost to someone who was new to stay. Not just us, when other customers asked for directions, no staff was willing to take the customer to the destination. They just pointed the direction with more than 3 turns. The other customer ended up asking them to draw a handwritten map. There were 5-6 staffs in the lobby with no other customers to service but no one could take that customer in person. Overall, the hotel service was extremely poor. Not recommended."

"Good."

"Easy transport"

"Service is good and facilities is clean, breakfast is yummy! "

"This is a newly opened hotel with an excellent experience. The front desk staff are highly professional and genuinely friendly. The room design is very thoughtful and stands out from standard hotel styles, beautifully incorporating local Suzhou elements. Guests are welcomed with fresh fruit, complimentary bottled water, and a Suzhou city map, which shows the hotel’s attention to detail. It’s clear that this hotel is run with great care and passion. I would highly recommend this hotel to anyone visiting Suzhou."

"Clean rooms and amenities and helpful staff!"

"Decor was great, amazing fitout and ambience. Top notch gym and pool. Excellent service."

"This property is very rundown. Room was dirty and moldy. DO NOT book this hotel. The entire plaza this hotel is part of looks to be ready to be demolished. Will report this to Expedia. "

"This was a beautiful room and price was perfect! Will stay again when I visit next year!"