Pan Pacific Suzhou

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Dates

June 2026

July 2026

Down duvets, minibar, in-room safe, blackout curtains - Pan Pacific Suzhou (Suzhou)

Luxury

9.0

Wonderful

Luxury hotel near Shantang Street

Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.

Popular amenities

Pool
Spa
Free Wi-Fi
Restaurant
Air-conditioning
Gym

RM285 total

includes taxes & fees

24 May - 25 May

Room options

Check availability for these dates

Tonight

May 19 - May 20

Tomorrow

May 20 - May 21

All rooms

1 bed

2 beds

3+ beds

Showing 38 of 38 rooms

Down duvets, minibar, in-room safe, blackout curtains

Premier King

Sleeps 2

Premier Twin

Sleeps 2

Deluxe Suite

Exceptional

64 sq m
1 bedroom
Sleeps 2
1 King Bed

Premier Twin

Exceptional

32 sq m
Sleeps 2
2 Single Beds

Deluxe King

Exceptional

32 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Twin

Excellent

32 sq m
Sleeps 2
2 Single Beds

Premier Balcony Suite

Exceptional

Garden view
68 sq m
1 bedroom
Sleeps 2
1 King Bed

Premier Balcony Twin

Garden view
36 sq m
Sleeps 3
2 Large Single Beds

Premier Balcony King

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 2
1 King Bed

Family Suite

Garden view
64 sq m
2 bedrooms
Sleeps 3
1 Queen Bed and 1 Large Single Bed

Family Two Bedrooms

Exceptional

Garden view
2 bedrooms
Sleeps 4
2 Queen Beds

Family Triple Room

Garden view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Single Bed

Premier View King

1 bedroom
Sleeps 2
1 King Bed

Two Bedroom Executive Suite

Exceptional

110 sq m
2 bedrooms
Sleeps 4
1 King Bed and 2 Large Single Beds

Premier View Twin

1 bedroom
Sleeps 2
2 Large Single Beds

Family King Room

1 bedroom
Sleeps 3
1 King Bed

Premier King Grande

Exceptional

1 bedroom
Sleeps 4
1 King Bed

Pagoda Suite

1 bedroom
Sleeps 2
1 King Bed

Executive Suite

Sleeps 2

Wu Gong Hall

Sleeps 6

Triple Bedroom Executive Suite

Sleeps 6

Two Bedroom Executive Suite

Sleeps 4

Premier Balcony Suite

Sleeps 2

Executive Pagpda Suite

Sleeps 2

Family Suite

Sleeps 3

Family Two Bedrooms

Sleeps 4

Premier Balcony King

Sleeps 2

Premier Balcony Twin

Sleeps 2

Deluxe Room (Double Bed)

Sleeps 2

Deluxe Room (2 beds)

Sleeps 2

Family Triple Room

Sleeps 3

Premier View King

Sleeps 2

Premier King

Exceptional

32 sq m
Sleeps 2
1 King Bed

Standard 2-bed Room

Sleeps 2

Premier View Twin

Sleeps 2

Deluxe King

Sleeps 2

Deluxe Twin

Sleeps 2

Deluxe Suite

Sleeps 2

About the area

Located in Suzhou Old Town, a neighbourhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden. Visit our Suzhou travel guide

259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

Suzhou City Moat
5 min walk - 0.5 km
Master of the Nets Garden
3 min drive - 2.8 km
Panmen Scenic Area
1 min walk - 0.1 km
Classical Gardens of Suzhou
15 min walk - 1.3 km
Suzhou Park
3 min drive - 3.1 km

Getting around

Renminqiao South Station
9 min walk
Suzhou Railway Station
13 min drive
Wuxi (WUX-Shuofang)
46 min drive

Restaurants

萃英园 Garden Brasserie
10 min walk
铁手咖啡制造局Metalhands(沧浪亭店)
16 min walk
藏书羊肉新市路店
13 min walk
85°C Bakery Café (85度C)
8 min walk
朱新年点心店
11 min walk

About this property

Pan Pacific Suzhou

Luxury hotel near Shantang Street
Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.
Other perks include:
- A seasonal outdoor pool and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site
- Buffet breakfast (surcharge), an outdoor tennis court and an electric car charging station
- Express check-out, a porter/bellboy and a vending machine
- Luggage storage, concierge services and 11 meeting rooms
Room features
All 336 rooms include comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
More amenities include:
- Free tea bags/instant coffee and electric kettles
- Baths or showers, free toiletries and hairdryers
- 47-inch flat-screen TVs with satellite channels
- Wardrobes/cupboards, daily housekeeping and phones

Similar properties

Pool
Hot tub
Spa
Parking included

RM366 total

includes taxes & fees

14 Jun - 15 Jun

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limited on-site parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
4 restaurants

Restaurants on site

Sun Ray禧禾意大利灵感餐厅
吴宫瑞面
塔影咖啡
海天楼中餐厅
萃英园全日餐厅

Things to do

Billiards/pool table
Golf driving range
Gym
Indoor pool
Outdoor tennis court
Sauna
Seasonal outdoor pool
Steam room
Table tennis

Family friendly

Children's toys
Indoor pool
Laundry facilities
Lifeguards on site
Seasonal outdoor pool

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

11 meeting rooms
12,917 square feet of conference space
Business centre

Outdoors

Garden
On the riverwalk
Pool loungers
Pool umbrellas

Spa

Spa services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (120 centimetre wide door)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchairs on site

More

3 buildings
5 floors
Banquet hall
Built in 1999
Lifeguards
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

47-inch flat-screen TV with satellite channels

Food and drink

Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

More

Air conditioning
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 6 and younger eat free breakfast

Rollaway/extra beds are available for CNY 300.0 per day.

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Pool access available from 7:00 AM to 9:30 PM

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:30 PM.

How much does it cost to stay at Pan Pacific Suzhou?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 24 May 2026 start from RM244, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Suzhou?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; check-in end time: 6 PM. Late check-in is available from 1:00 PM to 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Checkout is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street, and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities

Verified

8/10 Good

Mandy

22 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good services. Breakfast was great! We enjoyed our stayed.

Stayed 2 nights in Nov 2025

Verified

10/10 Excellent

Mario

13 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!

Stayed 1 night in Mar 2026

Verified

10/10 Excellent

Yan

1 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Next to a park, quieter, free and worth a lot.

Stayed 2 nights in Mar 2026

Verified

10/10 Excellent

Josceyln

3 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city

Stayed 1 night in Apr 2026

Verified

10/10 Excellent

Tina

23 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!

Stayed 1 night in Mar 2026

Verified

8/10 Good

Edmond

21 Mar 2026

Liked: Cleanliness, staff & service, amenities

Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.

Stayed 2 nights in Mar 2026

Verified

8/10 Good

Yuan

20 Apr 2026

Liked: Cleanliness, staff & service, amenities

The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable. The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty. We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.

Stayed 1 night in Apr 2026

Verified

10/10 Excellent

Cecilia

2 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The entire property had a vintage feel to it. Staff were great. Cleanliness was great and the bed was very comfortable. I did my photoshoot with the hotel’s photoshoot shop. The cheongsame were very well made, comfortable and pretty. The photographers were awesome, they made me smile naturally and the photographs were very well done. Highly recommended.

All photographs are taken inside Pan Pacific Suzhou

Stayed 3 nights in Mar 2026

Verified

4/10 Poor

Felicia

21 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family room is huge and hotel is beautiful but walking distance to the room is a problem for my mum with knee problem even with advance notice as all of their family room is away from the elevator. As this hotel catered to lots of tour groups, finding seats for breakfast in the hotel is on a first come first served basis on your own. Quality of food is only mediocre as there are no eateries around the hotel we had no choice. We will look for a smaller boutique hotel instead for our further visit. Roger and his team at the concierge desk were wonderful in assisting all of our needs - thank you and keep up the good work!!

Stayed 2 nights in Apr 2026

Verified

8/10 Good

Lim

2 Dec 2025

Liked: Cleanliness, staff & service, amenities

Clean room, helpful staff, and superb amenities!

Stayed 3 nights in Nov 2025

Verified

10/10 Excellent

Darren Hank

10 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself. The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities. A must stay if you visit Suzhou!

Stayed 3 nights in Mar 2026

Verified

8/10 Good

Johnny Chinh

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.

Stayed 1 night in Jan 2026

Verified

10/10 Excellent

Victor

9 Dec 2025

Liked: Cleanliness, staff & service, amenities

Very cool hotell. High class rooms and facilities.

Stayed 1 night in Dec 2025

Verified

10/10 Excellent

Joanelle

22 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Suping

31 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Spacious room with beautiful landscape environment

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Michelle

10 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.

Stayed 2 nights in Nov 2025

Verified

8/10 Good

Leslie

13 Dec 2025

Liked: Cleanliness, staff & service, amenities

Nice room. Staff are attentive. Good and clean room.

Stayed 2 nights in Dec 2025

Verified

10/10 Excellent

Xianzhong

4 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

Stayed 2 nights in Jan 2026

Verified

10/10 Excellent

Julie

21 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

Stayed 2 nights in Oct 2025

Verified

10/10 Excellent

Koh

14 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel

Stayed 3 nights in Dec 2025

Verified

10/10 Excellent

Jie

23 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。

Stayed 3 nights in Sep 2025

Verified

10/10 Excellent

Graham

20 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!

Stayed 2 nights in Sep 2025

Verified

10/10 Excellent

Fan

13 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast and services, serene atmosphere surrounded by the garden

Stayed 2 nights in Apr 2025

Verified

10/10 Excellent

Olivia

20 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.

Stayed 4 nights in Sep 2025

Verified

10/10 Excellent

Xi

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.

Pan Pacific Suzhou

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Photo gallery for Pan Pacific Suzhou

Wonderful

Luxury hotel near Shantang Street

Popular amenities

Room options

Check availability for these dates

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Premier King

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Deluxe Twin

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Premier Balcony Suite

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Premier Balcony King

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Family Suite

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Family Triple Room

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Premier View King

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Two Bedroom Executive Suite

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Premier View Twin

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Family King Room

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Premier King Grande

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Pagoda Suite

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Executive Suite

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Wu Gong Hall

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Triple Bedroom Executive Suite

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Two Bedroom Executive Suite

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Premier Balcony Suite

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Executive Pagpda Suite

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Family Suite

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Family Two Bedrooms

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Premier Balcony King

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Premier Balcony Twin

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Deluxe Room (Double Bed)

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Deluxe Room (2 beds)

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Family Triple Room

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Premier View King

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Premier King

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Standard 2-bed Room

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Premier View Twin

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Deluxe King