Dear Troy, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We hope you will choose us again; we would love another opportunity to show you why we are an excellent choice when visiting the area.Alexis Hull Assistant Front Desk Manager

Dear Carina, Thank you for the generous review. We enjoy hearing from our guests and are glad we exceeded your expectations. We appreciate you mentioning how much you loved our elegant property and devoted associates. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to your next visit. Alexis Hull Assistant Front Desk Manager

Dear Carina, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

Dear Yu, Thank you for leaving your review. We apologize for the inconvenience you are experiencing in getting the assistance you needed, after check-out. We will share your feedback appropriately, as we are dedicated to enhancing our guest service. We appreciate your patience and wish you all the best. Alexis Hull Hospitality Coordinator

Dear Garik, Thank you for choosing us and for your feedback. We are very sorry to hear that you were not feeling well during your time with us. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Maintaining the highest food safety standards and guest satisfaction is our top priority. We are deeply committed to ensuring our guests have a safe and enjoyable dining experience. We sincerely appreciate your concern and bringing this to our attention. We take matters such as this very seriously and will look into this further. Additionally, it is disappointing to read your comments about your room. We never want our guests to leave with a negative impression, so your patience and understanding will be greatly appreciated till someone from our team reaches out to you. Until then, we wish you a speedy recovery. Alexis Hull Hospitality Coordinator

Dear Polly, We appreciate you choosing to stay with us on your visit to the area. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore we are disappointed for the issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Alexis Hull Hospitality Coordinator

Dear Ajay, We appreciate you choosing us and for rating your stay. We want to provide a haven for each of our guests where every detail is taken care of, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity to show you our commitment to unparalleled service and thoughtful experiences.Alexis Hull Assistant Front Desk Manager

Dear Sahir, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. It was our pleasure to have served you at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Assistant Front Desk Manager

Dear Thomas, Thank you for being our guest and for taking the time to share your rating. We are pleased you enjoyed your overall stay but regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences that will leave you with replenished spirits.Alexis Hull Assistant Front Desk Manager

Dear Lawrence, Thank you for choosing us for your visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to give each guest an enriching experience, so we are disappointed that we let you down. Please accept our sincere apologies for the problems you encountered. We want to regain your trust and hope you will give us another chance in the future.Alexis Hull Assistant Front Desk Manager

Dear David, Thank you for taking the time to review our resort. We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit.Alexis Hull Assistant Front Desk Manager

Dear Yolanda, We are delighted to have enriched your journey with our accommodations, inspired by the principles of mindfulness. Thank you for mentioning how much you loved our friendly associates and beautiful pools. We look forward to welcoming you back to JW Marriott Desert Springs Resort & Spa, promising another experience that nurtures your well-being and exceeds your expectations. Alexis Hull Hospitality Coordinator

Dear David, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Alexis Hull Assistant Front Desk Manager

Dear Stacy, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Desert Springs Resort & Spa for another spectacular escape.Alexis Hull Hospitality Coordinator

Dear Nicole, Your feedback is incredibly valuable to us. It is wonderful to hear how much you enjoyed your time with us. We have also taken note of your additional comments about the adult pool and will share them appropriately. We hope to have the pleasure of serving you and your husband again at JW Marriott Desert Springs Resort & Spa and provide you with another fulfilling experience.Alexis Hull Hospitality Coordinator

Dear Cody, Thank you for taking the time to leave your kind rating. At JW Marriott Desert Springs Resort & Spa, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you and look forward to having the pleasure of serving you again soon.Alexis Hull Hospitality Coordinator

Dear Tony, Thank you for choosing us for your visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching experience, so we are disappointed to know we let you down. Please accept our sincere apologies for the problems you experienced. We want to regain your trust and hope you will give us another chance in the future.Alexis Hull Hospitality Coordinator

Dear Danielle, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner. We are happy to read your kind words about your time with us at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

Dear Jazmine, Thank you for reviewing your stay with us. We were pleased to read you were satisfied with most aspects of your time with us. However, we want to apologize for not meeting your expectations concerning the food we served. We will share your comments with our culinary team as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we look forward to our return. Alexis Hull Hospitality Coordinator

Dear Richard, It was our pleasure to welcome you and your family to JW Marriott Desert Springs Resort & Spa. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to learn how impressed you were with our inspiring surroundings, the variety of onsite dining options, and your time at our pool. Thank you for letting us that you all had a rejuvenating experience with us and hope you will make us your home away from home whenever your travels bring you to our area.Alexis Hull Hospitality Coordinator

Dear Harold, Thank you for your review. Please accept our sincere apology for the oversight in your room and the inconvenience caused. We have taken proper action, and we are grateful for your patience. On your future visit, please know our team is devoted to shaping your journey to be the best that it can be, so should this happen again, please do not hesitate to reach out to us for assistance. We look forward to another opportunity to prove our commitment to crafting the seamless stay you deserve.Alexis Hull Hospitality Coordinator

Dear Gary, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

Dear Michael, Thank you for being our guest while you were in town for a tennis tournament and for sharing your comments. We are pleased you enjoyed your overall stay and that you loved our modern luxury in a place where you can be mindful and present. However, we are sorry you felt our property needed updating. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We also apologize for the frustration caused by our team's handling of the transportation request. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. We look forward to another opportunity to show you our commitment to quality and intentional service.Alexis Hull Hospitality Coordinator

Dear Dilek, Thank you for choosing to stay with us. We appreciate your compliments about our property and are glad you had a great time with us. However, we regret not meeting your expectations in some areas. It was our pleasure to have been a part of your journey, and we hope you will choose JW Marriott Desert Springs Resort & Spa whenever your travels bring you to our area. Alexis Hull Hospitality Coordinator

Dear Elizabeth, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, and how pleased you were with our onsite amenities and inspiring surroundings. It was our pleasure to have you here with us at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

Dear Uthaman, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

Dear Albert, Thank you for your honest evaluation. Please accept our apology for the oversights you encountered. We will take proper action, and we are grateful for your patience. On a pleasant note, we appreciate you mentioning how much you enjoyed our golf and the authentic Japanese dining experience at Mikados. It was our pleasure to have you here with us, and we look forward to another opportunity to prove our commitment to crafting the seamless stay you deserve.Alexis Hull Hospitality Coordinator

Dear Anita, It was a pleasure reading your review of JW Marriott Desert Springs Resort & Spa. We have a devoted staff who enjoy seamlessly crafting distinctive experiences; we will enjoy sharing your compliments with them. We look forward to your return. Alexis Hull Hospitality Coordinator

Dear Hannah, Thank you for the great review. We are delighted we could craft an enriching experience for you with our elegant property, stellar downtown location, and devoted associates. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to seeing you again soon. Alexis Hull Hospitality Coordinator

Dear Katherine, Thank you for sharing your experience at JW Marriott Desert Springs Resort & Spa. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased to know our beautiful property enhanced your time with us. We look forward to seeing you again soon.Alexis Hull Hospitality Coordinator

Dear Hardeep, Thank you for returning to JW Marriott Desert Springs Resort & Spa. We are thrilled to read about your enriching stay and how much you enjoyed your time with us. It is so wonderful to know you loved our stylish array of amenities, courteous service, and modern accommodations. However, we are sorry you felt our property needed updating. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We look forward to seeing you on your next visit to the area.Alexis Hull Hospitality Coordinator

Dear Rosalba, Thank you for choosing JW Marriott Desert Springs Resort & Spa during your visit to Palms Desert, CA. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. We appreciate the flattering remarks and are glad you enjoyed our elegant property. We look forward to seeing you again soon.Alexis Hull Hospitality Coordinator

Dear Samuel, Thank you for choosing us and for your candid feedback. We are sorry about the issue in your room during your visit. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Alexis Hull Hospitality Coordinator

Dear Mr. Van, Thank you for being our guest and for taking the time to share your rating. We are pleased you enjoyed your overall stay but regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences.Alexis Hull Hospitality Coordinator

Dear Jingshuo, Thank you for your fabulous rating and for letting us know your stay at JW Marriott Desert Springs Resort & Spa was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Alexis Hull Hospitality Coordinator

Dear Danielle, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

Dear Lin, Thank you for the perfect rating. We are glad you had a wonderful time at JW Marriott Desert Springs Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Alexis Hull Hospitality Coordinator

Dear Glenn, Thank you for sharing about your stay at JW Marriott Desert Springs Resort & Spa. We appreciate the generous remarks and are glad you loved our resort. We enjoyed having you and hope you will return to see us soon.Alexis Hull Hospitality Coordinator

Dear Michael, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and are sorry you felt our accommodations needed updating. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will consider us again the next time you are in the area. Alexis Hull Hospitality Coordinator

Dear Marcelline, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at JW Marriott Desert Springs Resort & Spa, I invite you to come back and revisit us whenever you are in the area.Alexis Hull Hospitality Coordinator

Dear Deborah, Thank you for reviewing your stay at JW Marriott Desert Springs Resort & Spa. We are pleased you enjoyed our attention to craft and detail with our gracefully appointed rooms and loved the breathtaking views. We are also glad you had a pleasant dining experience at our resort. We look forward to welcoming you and your husband back soon for another enriching experience.Alexis Hull Hospitality Coordinator

Dear Luz, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at JW Marriott Desert Springs Resort & Spa; we look forward to seeing you again soon. Alexis Hull Hospitality Coordinator

Dear Peiru, Thank you for taking the time to share your rating. We are truly sorry your stay was not the exceptional experience you deserved. We always want our guests to leave feeling fulfilled, and if given the opportunity, we would have taken measures to address every concern while you were here. We hope you will consider giving us another chance to show you our commitment to genuine and seamless hospitality.Alexis Hull Hospitality Coordinator

Dear Ms. Evan, Thank you for choosing to stay with us and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are so happy you loved our elegant property and beautiful pools. We look forward to your next visit.Alexis Hull Hospitality Coordinator

Dear Maria, Thank you for your fabulous rating and for letting us know your stay at JW Marriott Desert Springs Resort & Spa was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Alexis Hull Hospitality Coordinator

Dear Sedrak, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are happy to have exceeded your expectations. It was a pleasure hosting you at JW Marriott Desert Springs Resort & Spa, and we look forward to welcoming you again soon.Alexis Hull Hospitality Coordinator

Dear April, Thank you for sharing that you had an enriching stay at JW Marriott Desert Springs Resort & Spa. We are glad our refreshing approach to decorative details added to the enjoyment of your visit. It is always nice to hear how much you enjoyed our inspired service, premium amenities, and perfect location. However, we are sorry that the fragrance in your room was too strong for you and your husband. We have taken note of your feedback, and it will be shared with the appropriate individuals. We appreciate your recommendation and look forward to providing you both with another enriching experience soon.Alexis Hull Hospitality Coordinator

Dear Joanne, Thank you for your fantastic rating. We are pleased you chose JW Marriott Desert Springs Resort & Spa for your time in Palms Desert, CA, and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon.Alexis Hull Hospitality Coordinator