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Reviews of B&B Palazzo Benso

B&B Palazzo Benso
Via Emerico Amari 65, Palermo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 37 out of 53 reviews" "
Rating 8 - Good. 12 out of 53 reviews" "
Rating 6 - Okay. 3 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rupendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was at a walking distance from the main area. The property is well maintained and staff very friendly and helpful.
Stayed 7 nights in May 2024

8/10 Good

Chenyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a convenient area, within walking distance to the main markets, other sights, and the airport bus stop. The host was kindly enough to arrange check-in at a time convenient to us, and the communication was smooth. The room itself was large, but the mattress felt a bit old. We loved the balcony and the view it offered. The breakfast spread was good! We also appreciated the elevator, a rare amenity in older European buildings.

10/10 Excellent

Seref Ugur

Liked: Cleanliness, staff & service, property conditions & facilities
great experience
Stayed 4 nights in Apr 2024

10/10 Excellent

Seref Ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will visit back again
Stayed 3 nights in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This B&B is located on a pedestrian only street/area and is very quiet. Many restaurants on same and nearby blocks. Mini market and pharmacy no more than 3 blocks away. Short walk to major sights.
Stayed 6 nights in Nov 2023

8/10 Good

Quinton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Great location and awesome B&B with beautiful antiques
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this B&B gives you the option of being within easy walking distance of the tourist herding zones without having to fully stay within them. It's easy to get access to the major bus lines (although the trams will be a hike), there's plenty of food in the area, you're right next to the harbor, and the room itself is very nicely rendered and maintained: the only real flaw is not having an outlet near the desk. It takes multiple keys to get in -- four in total -- but the owner has taken the unusually sensible step of numbering them for you. And if you can read Italian, there's a lovely little library section on the second level. This is not only a good central base of operations for Palermo, but also offers the option of retreat when the tourist portions turn too noisy. Would absolutely stay here again.

10/10 Excellent

Rodica

Stayed 4 nights in Sep 2023

10/10 Excellent

Malgorzata

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the city center.Nice restaurants around.We were little late but when we arrived Germano was already waiting for us he explained everything to us and we got a lot of tips, So nice people and nice stay, we could leave our baggage little longer after check out really recommend
Stayed 2 nights in Jul 2023

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo History
Palazzo Benso is a great 19th century historic building with the flavor of Palermo. Beautiful interior and fixtures. Comfortable bed, perfect for us. Breakfast is lovely with a nice variety of treats. The hosts, Germano and Maria Giovanna, are very gracious and helpful with our Italian language learning process. The location is in the heart of the city with nearby historic sites and great beauty. Interacting with people of Palermo was a wonderful experience.
Stayed 2 nights in May 2023
Response from germanopucci on 3 Jun 2023
It was a great pleasure to meet you and host you! Thank you and we hope to meet you again. Margi and Germano

10/10 Excellent

Kathryn, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to have a late checkout to accommodate our evening ferry departure, which was unexpected and really nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Great stay, beautiful apartment and palazzo! I thought it was truly wonderful.
Stayed 1 night in Mar 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from germano on 5 Oct 2022
grazie

8/10 Good

Bogdan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jul 2022

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful B & B in Palermo. We stayed in a room that the the most gorgeous Al Fresco ceiling and spectacular Mruano Crystal Chandelier. The manager of the B&B even even walked our luggage to the next hotel so we did not have to carry it over the cobblestone streets and sidewalks. Everything was PERFECT at B&B Palazzo Benso.
Stayed 1 night in Jun 2022

10/10 Excellent

Arlene

Stayed 1 night in Oct 2021

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely property for a short stay, we were attracted by the ceilings and decor and they do not disappoint. Very good breakfast for a small b&b. We did have one problem which was that there is work going on in the street outside on the construction of a metro line. It was noisy during the day, but the proprietor sorted us out by moving us to an unaffected room. He acted quickly and for the rest of the stay we had no problems. I believe the work will be going on for a couple of months.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place .... book!
Amazing ceilings and perfect for a girls trip! Perfect central position- throughly recommended!
Stayed 3 nights in Sep 2018

4/10 Poor

ross, Sydney Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
1star hotel
Disappointing stay For hotel rating room very small not clean and not well served
Stayed 6 nights in Jun 2018

10/10 Excellent

Maria Luisa , Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the center of the City!
I had a marvelous trip around Sicily, stayed with friends in some of the places but the most pleasant visit was in Palermo at the B&B Palazzo Benso !!! What a beautiful Palazzo, full of antiquities and confort... You feel part of this beauty surrounding you and pampered all over ! I couldn't resist staying one more night in spite of the short time at my disposal. The owner is very "simpatico" and I plan to come back next year!!!
Response from germano on 14 Apr 2017
grazie tante, è stato un piacere ospitarvi!

6/10 Okay

Brian, Southwest London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Communication difficulties
We arrived at the B & B at about 5pm and there was no one to answer the door bell. We later found an email from the owner asking us to phone him with our ETA, but we could not receive this email without WIFI, which in turn required us to be in the property.. Fortuitously, a friend of the owner saw our predicament and let us into the B & B. We recommend that any email asking for an ETA be sent to guests 24 hours in advance. We found the breakfast very basic compared with other B & B's visited by us in Sicily
Response from 1702064 on 31 Dec 2016
Il mio amico non era li casualmente ma in mia sostituzione perché mi sono dovuto allontare. Ricordo che il B&B non ha una reception h 24 ed è normale che possa capitare di attendere qualche minuto.La colazione prevede latte,caffe,the,biscotti,pane, marmellate, succhi, yogurt,cornetti, ma non è continentale se non richiesto espressamente.

8/10 Good

YOUNG SUK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
팔레르모 도심에 위치하고 있어 대성당 등 인근 관광에 편리한 장점이 있으나, 주차공간이 없으며 주말 저녁에는 늦게까지 시끄러운 단점이 있었습니다.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Fulvio

Stayed 3 nights in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Annika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Marine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Emelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Beate-Ulrike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B in centro citta
Stanza ampia, letto molto confortevole e molto buona la conessione wifi. Ha un piccolo terrazo esterno, molto buono l'isolamento dal esterno mentre che dal interno non tanto. Ogni mattina c'era una colazione buona con materia prima di eccelente qualita anche se si puo migliorare. Ogni mattina trovavo il letto stirato, punto. Si vedeva che era stato fatto di corsa o con poca cura. La padrona di casa molto gentile ed anche lui ma non mi è piaciutto trovarlo una mattina leggendo il giornale in sala di collazione guardando un po tutto e tutti, metteva un po a disagio. Ho potuto lasciare il bagaglio a mano fino alla mia partenza ed questo è un valore aggiunto.
Stayed 3 nights in Mar 2023

10/10 Excellent

Solfrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ligger sentralt, nydelig og komfortabelt rom. Veldig hyggelig og hjelpsom vertinne.
Stayed 3 nights in Feb 2023

6/10 Okay

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zu kalt in Palazzo in Dezember. Sie haben sich Mühe gegeben aber war nicht so angenehm. Sonst alles ok
Stayed 3 nights in Jan 2023
Response from Palazzo Benso on 27 Jan 2023
Il problema è stato l uso errato del telecomando che regola il riscaldamento. Lei lo teneva impostato su ventilatore anzicchè su riscaldamento (icona del sole).Sono funzioni universalmente conosciute, mi dispiace che ci sia stato questo disguido, spero di poterla rivedere ancora per potere dare il nostro miglior servizio.

10/10 Excellent

ivano

10/10 Excellent

Flavia Vanesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique!
Stayed 5 nights in Sep 2022

8/10 Good

Claudio

Stayed 1 night in Sep 2022

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gli spazi molto belli e comodi, personale molto gentile, colazione media, qualche problema per il parcheggio
Stayed 2 nights in Aug 2022
Response from germano on 22 Aug 2022
Gentile ospite, per il parcheggio ci dispiace se avete avuto difficoltà, ma noi non disponiamo di un parcheggio nostro e dunque non abbiamo responsabilità di quello che accade fuori dal B&B. Alla prossima! Germano

10/10 Excellent

David

Stayed 1 night in Aug 2022
Response from germano on 10 Aug 2022
grazie !!

10/10 Excellent

Rolf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo apprezzato in particolare la posizione strategica e centrale per visitare le principali attrazioni di Palermo, il fascino della dimora nobiliare, le stanze, l'arredamento ed i dipinti nella sala di colazione, l'accoglienza , l'ospitalità, disponibilità discreta e la signorilità del proprietario. La colazione è stata squisita, il soggiorno piacevolissimo. Consigliamo vivamente di soggiornare qui per visitare Palermo e dintorni.
Stayed 5 nights in Mar 2022

10/10 Excellent

Enzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura Bellissima. Personale professionale e sempre disponibile. Grazie di tutto.
Stayed 2 nights in Aug 2021

8/10 Good

Ada

Travelled with group
Liked: Staff & service, property conditions & facilities
Soggiorno
Punto centralissimo...come se vuoi fare una passeggiata a piedi la sera...sotto hai tutti i ristoranti...
Stayed 1 night in Aug 2021

10/10 Excellent

Marie, Paris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grande chambre agréable et personnel très sympathique. Petit bémol pour le manque d’informations à l’arrivée.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Jo, Berlin

Liked: Cleanliness
Disliked: Staff & service
sehr laute Umgebung, Tumult bis in die frühen Morgenstunden
Stayed 7 nights in Oct 2018