2/10 Teruk
Jamie
6 Jul 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
When we checked in to the hotel we were greeted nicely and thought our stay would be a pleasant one. Boy were we wrong. We booked the family suite with a queens size bed and a bunk bed area. This way our kids could have their separate space to relax. When we walked into our room there was no bunk area at all. We went down to talk to the gentleman at the desk and explained to him that we booked the family suite with bunk beds and that is not what we got. We asked him if he could please give us the correct room, and were told no that he changed our reservation and gave us a standard room with 2 queen beds. We were NEVER notified about the change to our room, and we expected the room we paid for. We were told that they were over booked and that they still have a reservation that they don’t have a room for. We made the best of a bad situation but definitely was not a great or pleasant experience. The next morning we went and talked to the manager on duty and told him since the bunk room was more in price would they be refunding us the money we over paid. We were told that they would give us 30% off the room we stayed in and refunded for our parking. We have not received any credit for either one. Would not recommend!!!
Jamie
Menginap 1 malam pada Jun 2025
