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Reviews of SPOT X Hotel Orlando/Intl Dr by The Red Collection

3 out of 5
SPOT X Hotel Orlando/Intl Dr by The Red Collection
12235 Regency Village Drive, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1038 out of 1707 reviews" "
Rating 8 - Good. 412 out of 1707 reviews" "
Rating 6 - Okay. 143 out of 1707 reviews" "
Rating 4 - Poor. 63 out of 1707 reviews" "
Rating 2 - Terrible. 51 out of 1707 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

christopher

Stayed 3 nights in Apr 2024
Response from Customer service on 2 May 2024
Glad you enjoyed! Come back soon

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lets talk about it... check in was okay. Front desk did not offer any general direction to where the room waa nor did they provide a map of layout nor did they advise of any alternate entrances on the other sides of the bldg bcuz parking on another side having ro tote your bags around the entire bldg and into the front entrance is a pain. Front desk says they do not offer maps and the sheet they provide that "haa everything on it" - actually doesnt. Breakfast. Lets explore this... $13 addiotional meal per person EVEN IF THEY ARE SMALL CHILDREN. The hostess says 4 per room. They count the ppl who come to breakfast and who are in your room. I paid it, whatever I was willing to deal with it however there are NO POSTED SIGNS EXPLAINING THIS nor were there signa posted to advise that you cant take food back to your room however the kids were stopped and told they couldnt but i saw other ppl taking their food probably bcuz the dining area is small. If the hotel was properly treated for pests, it wouldnt be an isssue. 🙃 ANTS!!! the first night I didn't even realize they were all over the desk and the outlet under the desk crawling up onto our stuff until the 2nd day when our snacks got ruined on the other side of the room. I opened my Beach blanket and ants were all over it. I opened my brand new bag with clean clothes and it had them crawling in there. Yikes!! There’s so much more I don’t have room for. I should have read the real reviews not fake positive stars
Stayed 2 nights in Apr 2024
Response from Customer service on 29 Apr 2024
We apologize if the hotel did not meet your expectations! There are maps of the rooms and entrances and exits behind every guest room in the hotel. It is is only one straight building and there are signs everywhere. Even with Pest control coming twice a month at the hotel if you leave open food inside sugar ants may come. That is why we recommend to leave food inside the mini fridge.

10/10 Excellent

Keturah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. Close to the outlet mall. Easy check in and out
Stayed 2 nights in Apr 2024
Response from Customer service on 28 Apr 2024
Glad you enjoyed! Come back soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer service on 29 Apr 2024
Glad you enjoyed!

4/10 Poor

Abhinav

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer service on 28 Apr 2024
We apologize if the hotel did not entirely meet your expectations

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel y las habitaciones es tal y como se muestra en las fotos. Es perfecto para ir de compras porque el Premium Outlet y Ross están a menos de 1 km. Está a 20 minutos de Disney. El costo es bajo. El desayuno es bueno, pero los platos y vasos son desechables. Se entiendo por El bajo costo pero podría ser mejor. Las habitaciones son limpias y de tamaño adecuado. Perfecto para ir solo a dormir.
Stayed 3 nights in Apr 2024
Response from Customer service on 24 Apr 2024
Muchas gracias!

4/10 Poor

Steve

I tried to cancel the second night because plans changed. They refused even several nights before I went. The breakfast was mediocre at best. Don’t think I’ll be using Expedia again. I could have gotten the room cheaper if I had just gone straight to them.
Stayed 2 nights in Apr 2024
Response from Customer service on 25 Apr 2024
You booked an advance purchase reservation which is NON REFUNDABLE regardless if you stayed one or two nights.

10/10 Excellent

Qasim

Liked: Cleanliness, staff & service, property conditions & facilities
They are the best
Stayed 7 nights in Apr 2024
Response from Customer service on 23 Apr 2024
Glad you enjoyed! Come back soon!

10/10 Excellent

YUK PING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer service on 22 Apr 2024
Glad you enjoyed! Come back soon!

4/10 Poor

Madeline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stay several times, but in the last two times that I stayed they keep deactivating the room key every day. The day of check out I was in a hurry because I was going to the airport and I had to come back to front desk three (3) times because the key didn't work. Also the day before, I requested housekeeping in front desk before 11am, and it was not done and front desk kept questioning me if I requested it. The hotel was good in the past, but now is a total deception.
Stayed 1 night in Apr 2024
Response from Customer service on 21 Apr 2024
We apologize for the key inconvenience, however we did not change anything but if you leave your key card near cell phone they can get dismagnetized.

6/10 Okay

judith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Clean. Walls were paper thin and it was loud at all hours. Breakfast was much less than comparable hotels. Desk did not have basic toiletries.
Stayed 1 night in Apr 2024
Response from Customer service on 20 Apr 2024
We apologize if the hotel did not meet entirely your expectations! Thank you for your comments.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice in 2 years and both times we have enjoyed our stay. Very clean rooms and family friendly.
Stayed 2 nights in Apr 2024
Response from Customer service on 19 Apr 2024
Glad you enjoyed! Looking forward to your next visit!

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Property conditions & facilities
Breakfast horrible. My room was clean. Wouldn’t choose hotel again unless last resort. Rooms need pull out coaches and microwaves.
Stayed 2 nights in Apr 2024
Response from Customer service on 19 Apr 2024
We praise a lot for cleanliness that is why we do not offer microwaves inside the rooms, but there are 2 24/7 at the lobby area.

8/10 Good

Dagoberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, we had a very close grocery store almost next door, also we had restaurants and shops a few minutes away in car, the pool and the hotel in general were very clean, the rooms are very basic and small but comfortable, I liked the shower instead of a tub, no carpets on the rooms which is great! The breakfast was good, a continental breakfast but the coffee was terrible... every day I gave it a chance but wasn't good. Didn't taste like coffee.
Stayed 6 nights in Apr 2024
Response from Customer service on 18 Apr 2024
Glad you enjoyed overall! Come back soon!

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 2 nights in Apr 2024
Response from Customer service on 17 Apr 2024
Glad you enjoyed! Come back soon!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything and have no dislike
Stayed 4 nights in Apr 2024
Response from Customer service on 16 Apr 2024
Glad you enjoyed! Come back soon!

4/10 Poor

Salvador

Travelled with family
Disliked: Cleanliness, amenities
The a/c, the bathroom had ants, housekeeping it’s not good even requiring the service
Stayed 4 nights in Apr 2024
Response from Customer service on 15 Apr 2024
We apologize if the hotel did not meet your expectations! Full service we only offer after the 4th night. However we offer everyday express service where we remove trash, replace towels and amenities!

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Apr 2024
Response from Customer service on 15 Apr 2024
Glad you enjoyed! Come back soon!

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness
There where ants in the room, paper thin walls
Stayed 4 nights in Apr 2024
Response from Customer service on 15 Apr 2024
We apologize if the hotel did not meet entirely your expectations

10/10 Excellent

Melinda Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hotel is walking distance to the outlets and other shops (Marshall’s/ Ross/ Burlingtons and target. If you feel tired after shopping can just jump on the free shuttle that the hotel offers. The rooms were quiet and the staff was always friendly even when we didn’t arrive until 2:45am due to delays. Would recommend and would stay there again due to the cleanliness/ location and the free shuttle to SeaWorld/ Universal Studios and the Disney.
Stayed 16 nights in Mar 2024
Response from Customer service on 14 Apr 2024
Glad you enjoyed! Come back soon!

2/10 Terrible

Shavak

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very cheap hotel, very bad breakfast,
Stayed 4 nights in Apr 2024
Response from Customer service on 13 Apr 2024
We apologize if the hotel did not meet your expectations!

10/10 Excellent

Derryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay here and will definitely consider it again.
Stayed 8 nights in Mar 2024
Response from Customer service on 13 Apr 2024
Glad you enjoyed! Come back soon

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
This was a convenient hotel with clean rooms. It was quiet in our room. The a/c made some funny noises but it worked well. In the evening returning from long days at the parks there was only warm water, so no hot shower. Shower was nice and hot in the morning. No room service for a two night stay. Free breakfast and free parking were a plus. Breakfast area was very crowded to the point of being annoying. 50/50 whether I'd return.
Stayed 2 nights in Apr 2024
Response from Customer service on 11 Apr 2024
Glad you enjoyed overall! We hope you will come back! You could have requested express service everyday and we would remove the trash, replace towels and amenities.

4/10 Poor

Jesus

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very dirty. Had ants and spiders. I complained and they switched me to another room the same. I asked for an extra pillow and they said they had none!!!! They came to clean my room and left the floors unclean. They did nothing to do the floors. Which I noticed they had no mop or broom or anything. My stay was very uncomfortable because I have toddlers and there was ants all around the room. Also I really needed the extra pillow for my baby so he wouldn't fall off the bed and for them to say they had none in a big hotel I couldn't believe it. I want a reimbursement. I spoke to them and they said it had to go through Expedia.!!!!
Stayed 4 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 12 Apr 2024
Dear Jesus,I appreciate you sharing your feedback following your stay at the SPOT X HOTEL ORLANDO/INTL DR BY THE RED COLLECTION. I was saddened to read your stay fell short of expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and to address your refund request. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a quick and easy drive to all of the surrounding theme parks. The breakfast in the lobby was good. The rooms were comfortable and had a mini fridge. All in all it was a great choice for the price.
Stayed 4 nights in Mar 2024
Response from Customer service on 7 Apr 2024
Glad you enjoyed! Come back soon!

10/10 Excellent

Senthilvel, Troy

Travelled with family
Liked: Amenities, property conditions & facilities
This is a great place close to all the good things
Stayed 3 nights in Apr 2024
Response from Customer service on 7 Apr 2024
Glad you enjoyed! Come back soon

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer service on 7 Apr 2024
Glad you enjoyed! Come back soon

10/10 Excellent

Glorivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!! Breakfast was good.
Stayed 3 nights in Mar 2024
Response from Customer service on 6 Apr 2024
Glad you enjoyed! Come back soon!

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer service on 4 Apr 2024
Glad you enjoyed! Come back soon!

8/10 Good

Mylah

Travelled with family, Travelled with group
Meets basic needs. Near grocery store, shopping and lots of dining options nearby. Bathroom vent very loud. Could hear every footsteps on above floor.
Stayed 2 nights in Mar 2024
Response from Customer service on 3 Apr 2024
Glad you enjoyed overall!

10/10 Excellent

BILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer service on 3 Apr 2024
Glad you enjoyed! Come back soon!

6/10 Okay

Luis, La Guácima

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The one thing that I didn’t like about this place is that by policy they won’t clean your room before the 4th night, not even if you ask for it; the only thing they will do is to replace towels, toilet tissue and shampoo
Stayed 4 nights in Mar 2024
Response from Customer service on 1 Apr 2024
We apologize if the cleaning schedule did not meet your expectations.

10/10 Excellent

WILSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Mar 2024
Response from Customer service on 1 Apr 2024
Glad you enjoyed! Come back soon

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite and easy parking
Stayed 3 nights in Mar 2024
Response from Customer service on 30 Mar 2024
Glad you enjoyed! Come back soon!

8/10 Good

FRANCIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente el único punto malo es la limpieza
Stayed 6 nights in Mar 2024
Response from Customer service on 30 Mar 2024
Glad you enjoyed! Come back soon!

4/10 Poor

Shanda

Dirty shower and ants on bed and in the bathroom and sheets were dirty
Stayed 4 nights in Mar 2024
Response from Customer service on 30 Mar 2024
We apologize for the inconvenience. When guests bring food to the room sugar ants may come.

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay close to the Disney Parks
Stayed 2 nights in Mar 2024
Response from Customer service on 30 Mar 2024
Glad you enjoyed! Come back soon!

8/10 Good

Janita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We found ants on bathroom sink and when checking out the lady at front desk was not friendly.
Stayed 2 nights in Mar 2024
Response from Customer service on 30 Mar 2024
Glad you enjoyed overall!

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place near shopping and food. Family friendly (I was a solo traveler and so I hear many kids crying at night, so the rooms are not as quiet as I would have liked)
Stayed 2 nights in Mar 2024
Response from Customer service on 29 Mar 2024
Glad you enjoyed overall!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer service on 27 Mar 2024
Glad you enjoyed! Come back soon!

4/10 Poor

Basham

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Initial view was great. 2x nights cockroach and as such asked to move rooms. (Staff member lady very helpful) but the second room had bug splatter on the walls. Small ants (I think) not pleasant at all.
Response from Customer service on 23 Mar 2024
We apologize for any inconvenience! We are sold out during Spring break month with several high school groups bringing food to the rooms and this may bring flys, sugam ants! Generally we are considered extremely clean hotel as you can see from past reviews

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fairly new and comfortable. Our only complaint was that they actually allowed a marching band to rehearse at 8am in the parking lot directly outside our window. After arriving the previous night at 1 am, we were disappointed that this noise was permitted.
Stayed 3 nights in Mar 2024
Response from Customer service on 22 Mar 2024
Glad you enjoyed! Come back soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer service on 23 Mar 2024
Glad you enjoyed! Come back soon

6/10 Okay

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's okay, not exactly what think from the pictures. No microwave in the rooms so you have to go to the lobby to warm food up so that's an inconvenience.
Stayed 3 nights in Mar 2024
Response from Customer service on 21 Mar 2024
We apologize if the hotel did not meet your expectations! Our pictures are exactly from the actual rooms, lobby.

10/10 Excellent

aidil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer service on 19 Mar 2024
Glad you enjoyed! Come back soon

4/10 Poor

Alexis

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel walls are paper thin. You can hear everything above you and on the sides of you. There were baby ants everywhere. Toilet paper is super thin. No microwave in the room. Overall, convenient location. Breakfast included. Clean room. Affordable price.
Stayed 4 nights in Mar 2024
Response from Customer service on 18 Mar 2024
Glad you enjoyed overall. We apologize for the noise as we are practically sold out with several groups during Spring Break! Actually the walls are double dry wall with insulation!

6/10 Okay

Kimberlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, convenient, in good repair and affordable. No coffeemaker in room was disappointing. Could clearly hear anyone who walked down the hall from inside my room. Could hear every room door slam shut as people left. Walking down the hall could hear every word of conversation coming from the rooms I passed. Luckily, no one hung out in the hall late at night talking so I slept ok. Too risky to stay at this hotel again due to the lack of noise control.
Stayed 3 nights in Mar 2024
Response from Customer service on 18 Mar 2024
Glad you enjoyed overall! We apologize for the noise, unfortunately the hotel is sold out during Spring break month and it is difficult to control noise.

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer service on 18 Mar 2024
Glad you enjoyed! Come back soon!

8/10 Good

Kristin

Liked: Cleanliness
Clean and accommodating ! No whistle and bells but excellent for the price
Stayed 2 nights in Mar 2024
Response from Customer service on 17 Mar 2024
Glad you enjoyed! Come back soon!

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service
At best it’s an upmarket hostel. Staff not rude as such but disinterested and ambivalent. Room not stockef with any of the usual bathroom toiletries or tissues. No room cleaning even with 5 day stay. Breakfast was ok and only bright spot. Would not stay again nor recommend. Stayed in 15 hotels in 29 days. This was the least liked.
Stayed 4 nights in Mar 2024
Response from Customer service on 14 Mar 2024
We apologize if the hotel did not meet your exp. Maybe you did not request service in your room during your stay. If requested in the morning we can actually do it everyday.