6/10 Boleh diterima
Emal
Mengembara bersama keluarga
31 Dis 2025
Sukakan: Kebersihan
Tidak sukakan: Kemudahan
The staff members were nice and helpful, and we truly appreciate the staff, especially the cleaning team, however, this hotel needs some improvements.
We stayed for two weeks. After a few days, we wanted to upgrade our room from a king bed to two queen beds. Unfortunately, we did not receive any assistance with this request. Even after contacting Expedia, they informed us that the hotel did not approve the change. The king rooms are quite small.
During our stay, we had to change rooms a couple of times due to a muddy, moldy smell. Thanks to the front desk employees who helped us immediately each time. However, in the last room we stayed in, the heating system was not working properly, it only worked sometimes. Thank god we didn’t need it all the time because the weather was nice and warm
The breakfast was acceptable at first, but it became worse in the final days of our stay. They stopped serving basic breakfast items such as milk, boiled eggs, and even green tea packets. After breakfast hours, the hotel did not provide coffee at all. I believe offering complimentary coffee 24 hours a day is something most hotels provide nowadays.
The hotel itself needs renovation, the sofas and carpets are old and worn. There are also not many restaurants within walking distance. Although it is downtown, you still have to drive 10–20 minutes to reach restaurants, and about 20 minutes to reach the Premium Outlets, Universal Studios, ICON Park, and Fun Spot parks
Emal
Menginap 10 malam pada Dis 2025
