All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property is not clean . The room are dirty and the walls , bathroom etc are dirty too .
katiana
Stayed 2 nights in Mar 2024
Response from Tpatel on 16 Apr 2024
To GuestWe Thank You for staying with us. We are sorry you did not enjoy your stay. We have a very hard working staff and we are sorry it was not to your par.
To Guest,Thank You for staying with us and we are glad you enjoy our hotel! See you soon!
6/10 Okay
RICHARD
Travelled with partner
24 Mar 2024
Bathroom had mold and the shower curtain
Room smelled moldy as well
Breakfast was fine
RICHARD
Stayed 1 night in Mar 2024
Response from Tpatel on 30 Mar 2024
To Guest,Thank You for staying with us. We work very hard to make sure all our guests are happy and we are sorry for the inconvenience you had. We hope you give us another chance in the near future.
Very clean and nice staff. The refrigerator kept beeping all night until in unplugged it.
For the price, decent place. Noisy due to location, but very clean and convenient
Casey
Stayed 1 night in Feb 2024
8/10 Good
Samantha
Travelled with family, Business traveller
20 Feb 2024
Liked: Cleanliness, staff & service
Was accommodating with the late check-in, and extremely really check out
Samantha
Stayed 2 nights in Feb 2024
Response from Tpatel on 20 Feb 2024
To GuestWe are so glad you enjoyed your stay and we Thank You for choosing to stay with us. Looking forward for your next stay with us.
4/10 Poor
Donis
18 Feb 2024
Donis
Stayed 1 night in Feb 2024
Response from Tpatel on 30 Mar 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay.
To GuestWe are glad you enjoyed your stay and we will be looking forward for you to stay next time you are in town!
8/10 Good
Aniuska
12 Feb 2024
Aniuska
Stayed 2 nights in Feb 2024
Response from Tpatel on 30 Mar 2024
To Guest,Thank You for staying with us. We are glad you enjoyed the stay! See you soon!
10/10 Excellent
Pedro
11 Feb 2024
Pedro
Stayed 1 night in Feb 2024
Response from Tpatel on 12 Feb 2024
To GuestThank You for staying with us and taking time to tell us about your stay and we glad to know you enjoyed the stay! Looking forward for your next stay with us.
10/10 Excellent
Mark
Travelled with partner
10 Feb 2024
Exceptionally good service
Mark
Stayed 1 night in Feb 2024
Response from Tpatel on 12 Feb 2024
To Guest, We Thank You for staying with us and we are glad you were comfortable with your stay and enjoyed the hotel service! We will be looking forward for your next stay.
6/10 Okay
Tami
Travelled with family
4 Feb 2024
Liked: Staff & service
Close to Sfb airport.
Convenient parking
Very noisy from the highway right next to it
DIRTYfloors
Tami
Stayed 1 night in Feb 2024
Response from Tpatel on 5 Feb 2024
To Guest, We Thank You for staying with us. We apologize for the noise from the highway which is beyond our control. We are sorry for the floor and we will make sure to pass it to our Housekeeping Team. We do hope you give us another chance!
6/10 Okay
Robin
Travelled with family
2 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The shower/tub we had call for instructions how to work, the attendant came and had to call for help. Needs upgrade very old building, but clean seems to be a motel type stay
Robin
Stayed 1 night in Feb 2024
Response from Tpatel on 3 Feb 2024
To Guest,Thank You for choosing to stay with us. We do apologize for the shower/tub and we are glad our front desk associate was able to help right away! We do hope you give us another chance!
We were disappointed as soon as we pulled up. Drive up in front of your room. Noidy location. Room smelled of heavy disinfectant. Nice check-in person.
Liane
Stayed 1 night in Jan 2024
Response from Tpatel on 2 Feb 2024
To Guest,We Thank You for staying with us. We are sorry about the heavy disinfectant smell. We will pass your compliment to our front desk! We truly hope you give us another chance in near future!
8/10 Good
Brent
30 Jan 2024
Liked: Cleanliness, staff & service
Brent
Stayed 1 night in Jan 2024
Response from TPatel on 31 Jan 2024
To GuestThank You for choosing to stay with us. We are glad you enjoyed the stay! Looking forward for your next stay with us.
The hotel is dirty, the bathroom smells and needs an upgrade as well as the room. I tried to cancel, but of course they'll charge for the whole day of I do that. And on top of everything at 3:30 AM, the guest above us, was fighting with the girlfriend and kick her out of the room and this lady was yelling as well as him... i called the police but by the time they arrived this two were back in their room
Marco
Stayed 1 night in Jan 2024
Response from Tpatel on 27 Jan 2024
To Guest, We Thank You for choosing to stay with us. We are so sorry about your experience.
To Guest, Thank You for staying with us. We are glad you enjoyed the stay. Looking forward for your next stay with us.
6/10 Okay
Nyal
2 Jan 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I’m requesting a partial refund as there was NO heat in my room and the temperature got down in the 40 ‘s. I was not offered a change of rooms. I was given extra blanket
Nyal
Stayed 2 nights in Dec 2023
Response from Sam on 6 Jan 2024
Hello,Upon informing the front desk we checked the AC and found heat to be not working, We had our front desk reach out to move you to another room instead you opted to stay in the same room and requested more blankets which we complied with, we even had a room blocked in case you changed your mind later to move to another room. We did offer you resolution while you were at the property.BW Front Desk
6/10 Okay
Michael
20 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
Okay
Michael
Stayed 1 night in Dec 2023
Response from TPatel on 22 Dec 2023
Dear Michael, Thank you for your survey and we are sad to see we did not deliver our best. We apologize for any inconveniences during your stay and hope to deliver a better experience on you next stay.BW Front Desk Team
6/10 Okay
Dominick, Punta Gorda
Travelled with family
17 Dec 2023
The property is convenient to everything. It is right off the freeway so if you have a room facing that area it is very noisy especially at night. We had visible mold in our AC unit, and the bathroom door screws came out of the bracket upon opening the door. Housekeeping pretended to not understand you when you ask for another towel. Hard to believe since it is most likely one of the items most people ask for. Lobby needs a remodel. Some shady characters hanging around and the guests next to us hung around outside smoking weed. Pay the extra money and stay somewhere safer, otherwise it’s ok in a pinch.
Dominick
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Dominick,We are sorry to hear about your poor experience while staying with us. We have resolved the issues mentioned in the review, as far as the people are beyond our control however we do try to make sure everyone feels safe, we do recommend our guest to notify us of any unwanted/unsafe activities so we can act upon them immediately.GMBest Western Orlando East
4/10 Poor
Verified traveller
Travelled with family
17 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff poor facilities
Understanding this is an expensive town and the rate was decent, but the property needs help. Everything smelled moldy and musty, including the water. Bathing fixtures barely functioned, no water pressure, our toilet was not usable most of our 2 day stay despite staff repair whixh caused us to miss events we travelled for, the cable barely worked, and though it appeared to be clean the floors left our socks and feet black and there was an empty container of marijuana on the floor. Staff was very welcoming and helpful but the owner needs to work on the property.
Verified traveller
Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Hello,We apologize for less then desired experience during your stay, We also understand this is and older property needing a lots of attention. We have share your experience with all the teams involved to implement changes to better achieve guest satisfaction.GMBest Western Orlando East
Thank you for providing post stay review and shedding light on the room smell, we want to apologize for less then desired experience and hope to correct that in Future.
6/10 Okay
Jay
Travelled with family
25 Nov 2023
Liked: Amenities
was ok not as clean as expected breakfast limited
Jay
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
Thank you for your valuable feedback, we will work with our housekeeping team to rectify the cleaning issue.
8/10 Good
Jamie
24 Nov 2023
Not the best part of town
Jamie
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
We Thank you for your Stay with Us, We understand that this location was not your favorite part of the stay however hope that everything else was up to the par.
6/10 Okay
Peter
18 Nov 2023
Liked: Room comfort
Disliked: Staff & service
not accommodating
was expensive for the type of hotel and neighborhood.
Peter
Stayed 2 nights in Nov 2023
Response from TPatel on 1 Dec 2023
We Apologize for our shortcoming on your stay, we hope in the future to provide you with better experience.
6/10 Okay
Ronald
Travelled with family
16 Nov 2023
Liked: Cleanliness, staff & service, amenities
There was an unexpected deposit, I guess that's a standard practice to expect, floor was soaking wet when we arrived. Water pressure very low; however, staff was courteous and got us a downstairs room as we had a person with bad knees, breakfast was awesome 😎
Ronald
Stayed 1 night in Nov 2023
Response from TPatel on 1 Dec 2023
Hello, We apologize for the Wet Floor Issue, This was due to miscommunication between our teams. We are glad that we were able to resolve that for you and happy to know that you enjoyed our complementary Hot Breakfast.
The employees were very nice and helpful. The facility was clean and safe. The breakfast was a life saver, and I couldn't have found a better place for my group's last minute trip! Very happy with my experience here.
Kimberly
Stayed 4 nights in Nov 2023
Response from Sam on 16 Nov 2023
Dear Kimberly,We Thank you for choosing us for your group stay and delighted that you and group enjoyed your stay. We look forward to hosting you in the future.Sincerely,
I've never bailed on a hotel so quickly. Didnt even want to stay one night but I did begrudgingly. Requested non smoking but got stuck in a smoking room and everything was sticky to the touch and the room reeked. Would never stay there again and highly reccomend you don't either.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Sam on 16 Nov 2023
Dear Anonymous,As per your name we are unable to figure out which room you stayed in thus preventing us from corrective actions, We hope you reach us directly to discuss and provide more feedback.
Good Breakfast choices - Friendly staff - Nice Pool - All in all a great choice for the rates - internet could use a boost for the signal
Roger
Stayed 3 nights in Oct 2023
Response from Tpatel on 11 Nov 2023
To Guest, Thank You for staying with us. We are so happy to know you enjoyed the stay. We will be looking forward for you next stay with us.
6/10 Okay
IVANIA, CUTLER BAY
Travelled with family
6 Nov 2023
Room was clean and has plenty of parking. We were there just for one night. They were men drinking outside till very late. The location is near the highway. Beds are comfortable. You get what you pay for. It’s nothing fancy. It is an average hotel. They did offer breakfast but we didn’t go. They also require $100 deposit for incidentals or room damage at check out time which they will release and you will get back depending on your bank. which they will out a hold on your credit card. Overall it is an ok hotel. If I was to stay for a longer time I would have chosen something else.
IVANIA
Stayed 1 night in Nov 2023
Response from Tpatel on 6 Nov 2023
To Guest, We Thank You for staying at our hotel. We appreciate the feedback. We are trying our best to make sure all our guests are comfortable. We truly hope you give us another chance in near future.
8/10 Good
Verified traveller
4 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Good 👍 dealio
Great stay. Some renovation happening.
Verified traveller
Stayed 1 night in Nov 2023
Response from Tpatel on 4 Nov 2023
To guest,Thank You for staying with us. We are glad you enjoyed your stay! Yes we are trying our best to improve the property and make sure all our guest are comfortable! See you again!
The room was dirty. The sheets were dirty as were some of the towels. Room sounded very hollow and with a large and late bunch of kids coming in, it became quite noisy!
Mark
Stayed 1 night in Oct 2023
Response from Tpatel on 4 Nov 2023
To Guest, We Thank You for staying with us. We are sorry for the room and we have passed this to the Housekeeping team and please be assured it is taken care of. We hope you will give us another chance in the near future. Thank You
10/10 Excellent
Kaye
25 Oct 2023
Kaye
Stayed 2 nights in Oct 2023
Response from Tpatel on 26 Oct 2023
To Guest, Thank You for choosing to stay with us. We are glad you have enjoyed your stay and we look forward for your next stay at our hotel.
To Guest, We Thank You for choosing to stay with us. We are glad you enjoyed your stay. We look forward for you next stay with us.!
4/10 Poor
Lydia
Business traveller
9 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lydia
Stayed 1 night in Oct 2023
Response from Tpatel on 13 Oct 2023
To Guest, Thank You for staying with us. We hope to see you again!
6/10 Okay
Gabriel, Jacksonville
Travelled with partner
25 Sept 2023
Liked: Cleanliness, staff & service
Older property , tape holding towel rack in room, crayon stains on floor , room was clean though , cold ac, good cable channels , free breakfast was good , dining area very clean , free parking , courteous service , no frills hotel but good bang for your buck
Gabriel
Stayed 1 night in Sep 2023
Response from Tpatel on 31 Oct 2023
To Guest,We Thank you for staying with us. We are glad you enjoyed the stay and apologize for the issues as well. Thank You!
6/10 Okay
Jayan
Travelled with family
7 Sept 2023
Liked: Staff & service
RoomNeeds remode
Jayan
Stayed 1 night in Aug 2023
Response from Tpatel on 8 Sept 2023
To Guest,We are so glad you stayed at our hotel. We are working very hard to make sure all our guest are comfortable. We are making a lot of changes, so hopefully you will give us another chance!
4/10 Poor
Karen
2 Sept 2023
Liked: Cleanliness, staff & service
Karen
Stayed 1 night in Sep 2023
Response from Tpatel on 31 Oct 2023
Thank You!
8/10 Good
Dave
Travelled with family
27 Aug 2023
Liked: Staff & service, amenities
Front desk staff were very accommodating, however the floor in the room was a bit unsafe with bumps in it.
Dave
Stayed 2 nights in Aug 2023
Response from Tpatel on 28 Aug 2023
To Guest, We Thank you for choosing to stay at our hotel! We are glad you enjoyed our hospitality and apologize for the floor tiles, We are trying to make sure all our guest enjoy their stay! We look forward for you next stay!
4/10 Poor
Angela
22 Aug 2023
Disliked: Property conditions & facilities
Don’t do it!
Don’t do it! The room wasn’t horrible, they’ve done some renovations but smelled very musty (there was a room air freshener behind the t.v.). The rest of the hotel is in bad shape.
Angela
Stayed 1 night in Aug 2023
Response from SPatel on 23 Aug 2023
To Guest,We thank you for feedback on the stay and regret that we did not meet your expectation, We will certainly imply your feedback to improve future experience.Thank you.
10/10 Excellent
Carlos, jupiter
17 Aug 2023
Carlos
Stayed 1 night in Aug 2023
Response from Tpatel on 8 Sept 2023
To Guest, Thank You for you review about our hotel. We are glad you enjoyed the stay and see you again!