Public bath
Check availability

Reviews of Yamakawa ZENZO

3 out of 5
Yamakawa ZENZO
1426, Kitazato, Oguni, Kumamoto

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit out of the way but definitely worth it!
Stayed 1 night in Mar 2024

8/10 Good

Melvyn

Liked: Staff & service
Room with Attached Onsen
The room assigned to us was really good with an attached outdoor onsen and bath. Room was a little small and the futon wasn't as comfortable as what we were accustomed to in Japan. Being in the mountains we had 2 uninvited critters in our room. One was some flying insect and the other was a centipede which really freaked us out. It actually found it's way into our toiletry bag and lucky we spotted it before we stuck our hand in. The onsen in our room was good and clean. However the public onsen my wife and I found it not clean to Japan standard. There were beetles, spiders and cobwebs in and around the onsen. There was basically nothing close by so having half board is a must. We did and the dinner did not disappoint. Our only complaint would be that the aircon for some reason could not be switched on and it was very hot in the dining room. Overall we were satisfied, especially with our room with the attached onsen. Other aspects we feel can be improved. We would not likely return.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
great place to stay. staff was very friendly. unfortunately the public baths were under renovation and we only had the baths in the room. although good and private, unable to enjoy being fully in an onsen. also it’s not hot enough. food was unique and special but meat was a bit too raw and tough, hence chewy. team needs to put a timer perhaps to standardise the cooking of the food
Stayed 1 night in Oct 2019
Response from yamakawa zenzo on 11 Dec 2019
Thank you for staying. The public bath finally opened in December. Sorry for the inconvenience when you came. I told the staff to be careful about dinner in the future. We will do our best to make hotel better by taking advantage of your suggestions.

8/10 Good

??

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
숙소 및 개별욕실 만족 스럽습니다. 다만 음료, 간단한 간식 거리등은 구매가 불가 합니다. 미리준비해 가야 ㅎ
Stayed 1 night in Apr 2024

10/10 Excellent

tomomi

Liked: Cleanliness, staff & service, property conditions & facilities
夜のお食事、朝食共に、とっても美味しかったです。スタッフさんのおもてなし、絶妙な間の接客で、癒されました。お部屋に温泉があるのもありがたかったです。是非また行きたいです。
Stayed 1 night in Apr 2024

8/10 Good

Chigusa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊した部屋は広くて二人では広すぎるくらいでした。天井が高く吹き抜けだったのでそう感じたのだと思います ただ、蜘蛛の巣があったりしたのでちょっと残念でした その部屋に露天風呂がありいつでも入浴できました 囲炉裏の夕食も素材の味を生かしてとても美味しかったです
Stayed 1 night in Mar 2024

10/10 Excellent

Maki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
お食事もとても美味しくて、スタッフの方の接客もとても良くて、また行きたいと思える宿でした。
Stayed 1 night in Feb 2024

8/10 Good

CHI SHING

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mui yee

Liked: Cleanliness, staff & service, property conditions & facilities
Good for service
Stayed 1 night in Dec 2023

10/10 Excellent

kouji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

SATOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大満足です！
3回泊まりました∩^ω^∩ 温泉も料理も接客も素晴らしいと思います！ いつも若い男性スタッフとの会話がひそかに楽しみです♪これからも頑張ってください♪また行きます∩^ω^∩
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かな宿でした
各部屋に露天風呂が付いており、いつでも温泉に入れて贅沢でした。スタッフさんもみな丁寧で、夕食はモダンな囲炉裏で味も見た目も楽しめました。朝食がもっと温かければなお嬉しかったです。
Stayed 1 night in Dec 2019
Response from 山川ZENZO on 11 Dec 2019
この度は当館を選びご宿泊いただき誠に有難うございます。 お部屋、温泉を気に入っていただいたようで何よりです。 夕食、スタッフ接客などお褒めいただき有難うございます。 朝食の件、かしこまりました。 スタッフ間で改善案などを出し、今後変更していく所存です。 5月にOPENして一歩一歩進んできました。 またお越しの際には、満点をいただけるような宿を目指して頑張ってまいります。 この度は口コミありがとうございました。