We have stayed at this property whenever we go to Oaxaca City which is at least 4-5 times per year for the last 5 years and have always rated it 4-5 stars. It is in a safearea with great parking and security and usually very quiet. The property and price point are excellent as well as the staff and pool area. Breakfasts are wonderful and the selections for the breakfast menu are robust. This last stay which was 1/10-12/2024, they were renovating rooms on the floor above us and the construction workers began working at 9:30 AM and stopped work around 6:00 PM, so that did not disturb us. However, they did not stop work until 9:30 PM the last night we were there. I called down to complain about the hammering and drilling noises that kept us awake and how we had a 7:00 am flight the following morning and were trying to sleep. The receptionist reported our complaint to security and they went to the 6th floor and shut down the renovation work for the night. They hotel staff are very responsive to any request being made of them. They stopped the work and all was quiet within 10 minutes of our call. Although the noise should not have been occurring they resolved the situation within 10 minutes of it being reported! That’s what I call excellent service!