Thank you for taking the time to leave your feedback. Did you address these concerns with the front desk so the hotel could correct the issue with the bed type? As the hotel would have been able to ensure that the correction was made for your say

Thank you for taking the time to leave a review. We are happy to hear that you had an enjoyable stay

Thank you for taking the time to leave a review. I am happy to hear that the team at the front desk were a great feature at the hotel. We do offer 2 pools on property and sometimes 1 can be more popular than the other as families do enjoy coming to this location for the pools

Thank you for taking the time to share that you enjoyed the hotel, we hope we can see you again on any future visits to Niagara

Thank you for taking the time to share that you enjoyed the hotel, we hope we can see you again on any future visits to Niagara

If you would not mid calling the general managers office to discuss your experience. As the hotel has 3 elevators, lighting has been updated throughout the hotel and there is no record of these concerns on your reservation or with the hotel staff.

Thank you very much for your feedback!

Thank you for your feedback

Thnak you for your feedback.

Thank you for taking the time to leave this feedback. I apologize you experienced this during your stay. I will have this information passed on to the correct team and the concern addressed. It is with this feedback we can better the hotel and the guest experience in the future

Thank you for your review.

Thank you for your feedback. Hope to see you again.

Thank you for staying with the Ramada Plaza. We are so happy to hear that you enjoyed your most recent stay with us. We hope to see you again in the future. Thank you for taking the time to leave a review and acknowledging the team here at the hotel :)

Thank you for taking the time to leave a review for the property, We appreciate all the feedback so we can learn and grow as a property, as we strive to deliver the best stay and service possible for each guest.

Thank you for taking the time to leave a review of the hotel.We are always happy to hear thatr guests have enjoyed there stay with us. we look forward to any future visit to niagara falls you and your family may have with us

I am sorry to hear that your recent stay with us was not up to standard. Please reach out directly to the hotel as we strive for excellence with every guest, each stay. We would greatly appreciate the chance to discuss this matter with you in detail so we can ensure that these issues do happen again in the future for any stay you may have in Niagara and for all the future guests

Thank you for taking the time to review the hotel. Thank you for the feedback in regards to the front desk I will ensure that the whole team is spoken to and re trained

Thank you for taking the time to leave a review. I am sorry to hear that your experience with the hotel was not what you had experienced in the past. We are working on some things in the future that will hopefully make our next stay the best one yet.

Thank you for taking the time to leave a review. We are always happy to hear any feedback

Thank you for taking the time to leave a review for the Property. I am sorry to hear that your stay was not perfect, the hotel team is always willing to assist and correct these types of issues. The fees you have mentioned are outlined when booking and in all the information sections when booking the hotel, also all fees are discussed and agreed to when checking in.

Thank you for your feedback

Thank you for taking the time to review the hotel. The team is glad to heat that you enjoyed your property

Thank you for taking the time to leave a review for the hotel. I do apologize for the inconvenience that you experienced during your most recent visit with us. I will be reviewing the call log and protocols we have in place for noise disturbances so that on any future visits you will not experience the same.

When reviewing expedia and the DMF is on website, the fee is calculated in the taxes and fees of the booking. When booking the fees would have included in the final total displayed for your booking. As for the manager in question i will ensure that this forward to the hotel general managers office and that team member is spoken to on how to discuss the charge with guests. As that fee is included in the taxes and fees of the booking it is not discussed in at the check in.

Sorry to hear that you were disappointed Michelle and that you did not receive your initial request. Our staff is very good at accommodating our guests and making sure our guests are always informed of their options and if in the rare case like yours that they do not get what they requested. The king suite is an upgrade so I am not sure if that was not a good option for you or something that you declined. We are glad that you received the 2 queens beds and we hope to see you in the future with a better result. We have many new and exciting changes in the works.

Thank you for your feedback

Thank you Fran for the excellent review it means so much to the team. We have made many changes and are happy to hear your comments.

Thank you so much for the score Kirsten, we are looking forward to you returning.

Thank you Miranda for the great comments. We appreciate your time and input very much. We have made so many positive changes and have many more coming. We look forward to your next stay with us.

Thank you Luis for taking the time to give us a good review.

Thank you for your feedback

Thnak you for your feedback

Hello Katrine, thank you for the kind comments about our staff and the room. I have forwarded this response to our Manager of Housekeeping.

Hello Jocelyn, thank you for your comment about our décor we appreciate that. Unfortunately we were not notified about any mold. Our rooms are cleaned everyday. All hotels charge either a resort fee or facility fee or build it into other fees. We put that up front to our guests when they check in as an extra notification / reminder as well as our pet fees. We are only one of the few hotels that allow pets. The charge goes to the extra cleaning that is require to clean a pet friendly room. All our parking lots have lights and are monitored by our staff.

Thank you for your feedback

Thank you for your feedback

Hello William, I worked that night that you were specifically mentioning and yes we did have a wedding function and several meetings rooms reserved for 2 different groups that night / weekend but I walked the parking lot myself when I heard that the parking was becoming full. I can assure you that there were many parking spots available but if you happen to be just looking at the front of the building and not beside or in the back than yes that part was full. We had no other complaints about the parking.

Thank you for your feedback

Thank you for your feedback

Thank you Victor for your time and feedback.

We strive for ten but thank you for your putting a number.

Thank you Nick for the nice comments. We appreciate it.

Above and beyond housekeeping we have a dedicated person to ensure all tile and grout is clean and new grout is done if we require attention to it.

Thank you for your feedback.

Thank you so much! We are glad that you enjoyed your stay.

Thank you for staying with us we look forward to seeing you again!

Thank you for your feedback

We apologize if your stay was not a pleasant one. We have many new fridges on property. We would have been happy to change yours out.