Kid Friendly Hotels in Newport News

"I called to get a refund and I still don’t see it"

"I enjoyed my stay here."

"Breakfast, The couple two times my husband been staying at this hotel breakfast is not serve. He has noticed everytime the hotel is full they always cancel breakfast. He usually stays in this hotel because of work being close by and they provide free breakfast. I feel is a bad service not providing breakfast when they have free breakfast when you booked the hotel. "

"Awesome. Safe. Clean. Nice."

"Not enough on the menu"

"Clean room, great customer service will stay again!!! Highly recommend this hotel!"

"After I left the hotel, I realized that I had left a small pair of earrings behind. I checked out two days ago and just now called the front desk, but I was referred to a Lost and Found website, where I have already registered the earrings. The front desk person refused to take a description of the earrings, check with housekeeping, or even take my contact information. I got the feeling that standard procedure was all that mattered, not a caring attitude in helping me get my belongings back."

"Check in was not available at the scheduled time (3pm). They were short staffed and housekeeping was behind on rooms. I wasn’t able to check in until close to 8pm. The front desk clerk did extend my checkout by 2 hours. But, I still feel the check in process was unacceptable—especially since I came from out of town."

"Pleasant entryway, Caring staff (Addie!), Room was clean, typical wear and tear. initially had a room where several items were not to our liking. The staff member (Addie) work with us to correct the issue and we were moved to a new room. She will initiate repairs to the first room. All was good after that."