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Reviews of White Hart, Newmarket by Marston's Inns

3.5 out of 5
White Hart, Newmarket by Marston's Inns
134 High Street, Newmarket, England

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 213 reviews" "
Rating 8 - Good. 78 out of 213 reviews" "
Rating 6 - Okay. 31 out of 213 reviews" "
Rating 4 - Poor. 14 out of 213 reviews" "
Rating 2 - Terrible. 10 out of 213 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024

8/10 Good

MADHAB KUMAR

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
AWFUL
Marstons need to take a good look at this extremely tired hotel. The paintwork is old and it definitely needs complete redecoration. The reception area was awful. Our room, No. 15. was very small with mould all over the window frames. The bathroom was grotty. The whole room needs gutting. It's agreat shame that a hotel in High Street centre of this town has been totally neglected. We definitely wouldn't eat there as if the food was anything like the reception area, hallways and rooms, that was enough to put anyone off, One question that I would like an answer is do hotels allocate the worst rooms to people who use their Tesco Clubcard to pay for them.It certainly seemed like it with this hotel from what we could see of other rooms. WE WILL DEFINITELY NEVER STAY IN THIS OR ANY OTHER MARSTONS HOTEL EVER AGAIN. The next night we stayed in a Travelodge in Ely, which made the White Hart look even worse in comparism to it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homely feel and beautiful building and facilities! Nothing is too much for the staff! I would definitely return!
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqui

Stayed 1 night in Dec 2023

8/10 Good

Scott

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

dawn

Stayed 1 night in Nov 2023

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service
Excellent
Pleasant place to stay in Newmarket, rooms are decent and clean, credit to the housekeeping staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Had a reservation for a king size bed but was given a room tiny room with a small single bed. It was impossible to sleep as there was a continuous loud banging noise from some type of industrial unit outside the room. TV only picked up a couple of channels. Have stayed here before and had good experiences, but this was disappointing as the room was not what I had reserved.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

BRIAN

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is clean, the room was basic but a good size with a decent size bathroom, could do with abit of tlc, but the room was very comfortable, there is road noise but to be expected has its on a main Rd in the centre of a lovely town and there is music on at weekend, we was staying three nights ended up staying four, I did think breakfast should be included in the price, The meal we had in the bar was very good. The lady on reception was very pleasant and welcoming, in fact all staff was pleasant,. We had a good time, the races was great, we will come again
Stayed 3 nights in Aug 2023

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the stairs. Does their info say it’s unsuitable for disabled access to the rooms? Good breakfast. Pleasant & helpful staff. Would recommend & return.
Stayed 1 night in Aug 2023

10/10 Excellent

dawn

Stayed 1 night in Aug 2023

10/10 Excellent

dave

Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed in Newmarket for a wedding. The hotel staff were friendly and polite, the room was comfortable and the breakfast was awesome.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Stayed 1 night in Jul 2023

6/10 Okay

Linnaeus

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Zena

Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023

8/10 Good

BRIAN

Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

2/10 Terrible

Kris

Stayed 1 night in Jun 2023

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and friendly. Rooms clean, beds comfortable.
Stayed 3 nights in May 2023

6/10 Okay

grant

Stayed 1 night in May 2023

10/10 Excellent

stephen

Business traveller
Liked: Staff & service, room comfort
nice guy
manager is very helpful
Stayed 1 night in Apr 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we really appreciate it.We wish you all the best

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager is a legend
One of the best nights sleep I’ve had In a long time. I did go with 4 outher people and two of them said they were up all night because of noise however I was on the other side of the hotel so heard nothing. Nothing but the upmost respect for the manager who gave us all free breakfast even though only two of us had experienced and issue with people arguing which in fact wasn’t on the hotel premises so he didn’t have to do that very professional and I’m due back up there soon and will be booking again
Stayed 1 night in Mar 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we really appreciate it.And we wish all the best

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Location and staff good. Very tired and needs some serious TLC. Room was tatty and a lot of dust on skirting boards and dado rail.Also the carpet could of done with a better vacuum. Bathroom was very dark.Beds and bedding really comfortable.
Stayed 1 night in Mar 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we we really appreciate it and wish you all the best.

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we wish you all the best

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend break in Newmarket
Long weekend break. Hotel is an old Inn well situated on Newmarket high Street. Rooms recently refurbished to a good standard and very helpful staff. Part of pub chain and 20% discount on food for guests. No lift and big flight of stairs to negotiate to access rooms.
Stayed 6 nights in Mar 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we wish you all the best

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff
Stayed 1 night in Feb 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we wish you all the best.

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had wall paper peeling from the wall, a massive spiders web dangling from the ceiling, the bathroom had a hole in the wall, and just generally seemed dirty
Stayed 1 night in Feb 2023

10/10 Excellent

BRIAN

Stayed 1 night in Feb 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we wish you all the best.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value visit
Very welcoming stay as before...Saturday nites can be noisy in rooms as bar has events on but finished by 12 midnight....other times fine ....had a water leak in bar so had to close pub but had a free breakfast next morning as a kind extra. Very good attention to us staying all considered .
Stayed 2 nights in Feb 2023
Response from Dylan on 1 May 2023
Thank you for your feedback we wish you all the best.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Amy

Stayed 1 night in Jan 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time, great food and atmosphere and the staff went out of their way for us.
Stayed 1 night in Jan 2023

8/10 Good

Miss richenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Barbie

Stayed 1 night in Jan 2023

10/10 Excellent

NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newmarket Visit
Nice, comfortable, warm room. Good bar. Excellent pint of Pedigree. 10% off in Bar/Restaurant all January.
Stayed 2 nights in Jan 2023