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Grey Street Hotel

3.5 star property
Hotel with a full-service spa, 3-minute walk to Castle Keep

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Grey Street Hotel blends comfort and convenience near Castle Keep. Enjoy spa massages, in-room WiFi, and tasty breakfast options. Attentive staff offers concierge services to enhance your city experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(50 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Designer toiletries
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Designer toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Designer toiletries
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.0 out of 10
Very good
(16 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Designer toiletries
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

Bathroom

Deluxe Suite

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
TV
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
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The price is RM322
RM386 total
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About the area

Map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE

What's nearby

  • Newcastle-upon-Tyne Theatre Royal - 3 min walk - 0.3 km
  • Castle Keep - 3 min walk - 0.3 km
  • Chinatown - 7 min walk - 0.7 km
  • St. James' Park - 9 min walk - 0.8 km
  • Quayside - 10 min walk - 0.9 km

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle (NCL-Newcastle Intl.) - 14 min drive

Restaurants

  • ‪Alvinos Bar - ‬3 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Café Mercy - ‬1 min walk
  • ‪Revolución de Cuba - ‬2 min walk
  • ‪Zizzi - ‬3 min walk

About this property

Grey Street Hotel

Hotel near Castle Keep
Located close to Tyne Bridge and Chinatown, Grey Street Hotel provides a terrace, dry cleaning/laundry services and a bar. Treat yourself to reflexology, a massage or a body scrub at the on-site spa. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), luggage storage and a 24-hour front desk
  • Concierge services, a banquet hall and smoke-free property
  • A front desk safe and massage treatment rooms
  • Guest reviews say great things the breakfast, central location and helpful staff
Room features
All guest rooms are individually decorated, and feature comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with designer toiletries and hairdryers
  • Electric kettles, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Maldron Hotel Newcastle
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9.2 out of 10, Wonderful, 1,023 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 24 December and 26 December.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

Is Grey Street Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Grey Street Hotel?

Grey Street Hotel doesn't offer parking.

What time is check-in at Grey Street Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grey Street Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Grey Street Hotel located?

Located in Newcastle City Center, this spa hotel is within a 10-minute walk of Castle Keep, Tyne Bridge and Chinatown. Quayside and St. James' Park are also within 15 minutes. Monument Station is only a 5-minute walk and Central Station is 5 minutes.

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Reviews

Grey Street Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 646 out of 1012 reviews
Rating 8 - Good. 258 out of 1012 reviews
Rating 6 - Okay. 74 out of 1012 reviews
Rating 4 - Poor. 25 out of 1012 reviews
Rating 2 - Terrible. 9 out of 1012 reviews

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean place to stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and lovely breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great spot in the centre of everything, good value for money, this is our third stay and would recommend highly.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great location, would definitely return
Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant stay, booked standard twin and a nice suprise to find upgraded to deluxe room, very nice. Nice friendly staff and excellent breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely. Handy for all restaurants and shopping.
Stayed 1 night in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff. Would especially recommend the breakfast, which is great value and delicious!
Stayed 1 night in Sep 2025

10/10 Excellent

neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time staying here.Upgraded to a suite which was amazing.Staff great and very helpful.Breakfast was lovely with a great choice.Looking forward to staying here again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely staff and great room in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing room was beautiful as always love love love staying here!!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Ideal location for everything. Grey Street itself is pretty special architecturally. My room was extremely large, clean and well-specified. Breakfast was cooked to order and very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel experience, great location. walkable and central to everything and the train station. Lovely staff and very helpful arranging special requests and taxi service. Thank you so much for a lovely visit!
Stayed 2 nights in Oct 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very pleasant stay - friendly staff, nice clean room, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great practical hotel lovely room we have stayed before & will come again
Stayed 2 nights in Jul 2025

8/10 Good

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
Few problems with room which possibly could have been avoided with pre check before guests arrival Issues reported to reception and we were moved to an alternative room. Breakfast was great and all staff very friendly and courteous. Would definitely stay again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steve

Liked: Amenities
3rd time we have stayed at the Grey Street Hotel. Reception staff always pleasant.
Stayed 1 night in Aug 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities
Excellent staff and location. Few features could do with an upgrade in the room but I’d stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Grey Street Hotel has a welcoming vibe. Friendly and efficient staff for example Alex on Reception and Toni in the Breakfast room. The rooms were spotless with the most comfiest bed ever in a hotel that I have stayed in. The breakfast choice was amazing and hot stuff well cooked and delicious. Will definitely be back again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good central hotel. Room was comfy and quiet bed was lovely. It would be nice to have Netflix available on the tv, and bottle water replenished every day. Breakfast was superb!
Stayed 3 nights in Aug 2025

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Central Hotel in Newcastle-upon-Tyne

2 night stay with son and grandson. Good hotel with great location and in historic building.
Stayed 2 nights in Jul 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel. Excellent breakfast. Good location. Comfortable bed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Hazel

Liked: Amenities
The only thing I didn’t like was the noise of the traffic would ask for the other side of the rooms but would definitely be back x
Stayed 3 nights in Oct 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, within walking distance to everything.
Stayed 2 nights in May 2025

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location for the train station, the quayside and the city shopping centre. Great cafes nearby especially cafe Andaluz. Bed was a bit lumpy but room was lovely and quiet.
Stayed 2 nights in Jul 2025

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Central to everything we needed and very comfortable
Stayed 1 night in May 2025