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Featured image
Outdoor pool
Outdoor pool
Premium bedding, minibar, desk, blackout curtains
Premium bedding, minibar, desk, blackout curtains

Guest reviews

4.2/5 Very good
995 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast Available

Map

Explore the area

Popular LocationCharlestown Square19 min walk
Popular LocationGlenrock State Conervation3 min drive
Popular LocationWestfield Kotara3 min drive
AirportNewcastle, NSW (NTL-Williamtown)36 min drive

Choose dates to view prices

  • Superior Room, Multiple Beds

    4/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 3
    More detailsSuperior Room, Multiple Beds
  • Deluxe Room, 1 Queen Bed

    4.3/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 Queen Bed
  • Privilege, Standard Room, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsPrivilege, Standard Room, 1 King Bed
  • Executive Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsExecutive Room, 1 King Bed
  • Standard Room, Multiple Beds

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    More detailsStandard Room, Multiple Beds

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Newcastle

Located in Newcastle, Mercure Charlestown is in an area with good shopping. Shoppers can check out Charlestown Square, while everyone can enjoy the natural beauty of Lake Macquarie and Newcastle Beach. Merewether Ocean Baths and Hunter Region Botanic Gardens are also worth visiting.

Visit our Newcastle travel guide
Map
Popular Location

What's nearby

  • Charlestown Square - 19 min walk
  • Glenrock State Conervation - 3 min drive
  • Westfield Kotara - 3 min drive
  • Dudley Beach - 10 min drive
  • John Hunter Hospital - 13 min drive

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 36 min drive

Restaurants

  • Where to eat
  • Madison Kitchen + Bar – Pool-view restaurant with a bar offering Modern European cuisine. Serves breakfast, brunch, lunch and dinner on selected days. Reservations required. Kids' menu available.

About this property

Mercure Charlestown

4-star Newcastle hotel in Adamstown Heights, near Charlestown Square
This smoke-free hotel features a restaurant, an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, conference space and concierge services. All 53 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Other amenities available to guests include minibars, room service (during limited hours) and premium bedding.
Mercure Charlestown offers 53 forms of air-conditioned accommodation with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and enhanced cleanliness
Enhanced cleanliness are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking
  • Free nearby parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends: AUD 20-27 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities

Languages spoken

  • English

Business services

  • 1 meeting room
  • Computer station
  • Conference space (538 square feet)

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in between 2 PM and 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10 PM
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 30.0 per night.
Cots (infant beds) are available for AUD 20.0 per night

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Mercure Charlestown and receive a full refund?
Yes, Mercure Charlestown offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Charlestown cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is Mercure Charlestown pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at this property?
Check-in is from 2 PM to 9 PM.
What time is check-out at this property?
Checkout is at 10 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 95 per vehicle applies.
Where is Mercure Charlestown located?
Located in Adamstown Heights, this hotel is within 1 mi (2 km) of Banksia Reserve and Charlestown Square. Westfield Kotara and Twin Creeks Reserve are also within 2 miles (3 km). Kotara Station is 30 minutes by foot.

Guest reviews

Overall score and ratings for Mercure Charlestown

4.2
Very good
5 - Excellent
390
4 - Good
431
3 - Okay
121
2 - Mediocre
43
1 - Poor
10
4.2
Cleanliness
4.2
Service and Staff
3.9
Amenities
3.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2020

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Staff & service, amenities

Food was good. Room in need of update, definitely not 4 star rated.

Stayed 1 night in Mar 2020

3/5

    I am a bit disappointed bec the staffs are not friendly.

    Stayed 1 night in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great views and a fantastic restaurant. Rooms a Motel style but clean and comfortable.

    Stayed 1 night in Mar 2020