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Reviews of Black Swan Waterfront Motel

3 out of 5
Black Swan Waterfront Motel
137 Bowman Street, Swansea, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 72 reviews" "
Rating 8 - Good. 22 out of 72 reviews" "
Rating 6 - Okay. 8 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Value for money with friendly staff.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff services. The place is not new but very clean and with all the amenities you need for a couple days away from home
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

mellony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great place to stay. Staff were so nice and friendly and the rooms motel backs on to the lake so great location. We look forward to staying there again.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The couple at reception were friendly and welcoming; we booked the garden view room but they upgraded us to the waterfront view room free of charge. The rooms were a bit outdated but were clean and comfortable. The property was close to other convenient amentities such as cafes and shops, and there was parking on-side. Would stay there again.
Stayed 2 nights in Jan 2021
Response from Hillary on 10 Jan 2021
Thank you for staying with us and taking the time for a review - we will pass your comments on to the cleaning staff as they do a great job - old but well cared for and they take pride in their work - wishing you happy and safe travel for the future and hope to see you again

10/10 Excellent

Sumiyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water front!
Staff was friendly and helpful. The water front view was beautiful! I really enjoyed that view at night and morning: )
Stayed 1 night in Oct 2020
Response from Hillary on 10 Dec 2020
Thank you for staying with us and for your kind review - we are glad that you did get to enjoy the water views there is always lots to watch and entertain while sitting by the bay - happy and safe travels for the future

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style motel clean with friendly staff and on waterfront.Bed was comfortable and walking distance to shops and Swansea Hotel with great meals.
Stayed 3 nights in Oct 2020
Response from Hillary on 31 Oct 2020
Thanks so much for staying with us and for your lovely review we are glad you enjoyed your stay and hope to see you in the future until then happy and safe travels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Hillary on 18 Oct 2020
Thank you for staying with us and for your kind rating we are glad you enjoyed your stay and wish you happy and safe travels for the future

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Average
The location next to the lake is fantastic with beautiful views and a little jetty out the back for a spot of fishing, but it's also next to the main road which makes it fairly noisy during rush hour. Service was very friendly and accommodating, but the room is very dated (originally from the 1970s probably) with a few random features modernised, most probably because they had to be. Bed was old and well worn and not that comfortable, but it was okay for one night.
Stayed 1 night in Oct 2020
Response from Hillary on 14 Oct 2020
Thank you for staying with us and we wish you safe travels for the future - we were glad to upgrade you to a waterfront room as a standard was booked and we have not had guests comment on road traffic when staying on the waterfront before - beds are Sealy commercial wishing you more pleasant stays for the future

10/10 Excellent

Beverly, Central Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. It is absolute waterfront and in easy walking distance of pubs, clubs, restaurants and shopping. There are some lovely walks you can do and the staff were very welcoming and excellent in their suggestions of places to go and see in the area. We would definitely stay here again.
Stayed 2 nights in Oct 2020
Response from Karen on 8 Oct 2020
Firstly thank you for stay with us and for your kind review we would love to have you stay again in the future and until then happy and safe travels

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable little hotel. Very happy with the location that is an easy walk to both Swansea and Caves Beach. Would stay again.
Stayed 3 nights in Oct 2020
Response from Hillary on 7 Oct 2020
Thank you for staying with us and for taking the time for your kind review - you would be more than welcome to stay with us again until then happy and safe travels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean, close to Swansee shops, lovely outdoor area to hang out right on the river.
Stayed 1 night in Oct 2020
Response from Hillary on 4 Oct 2020
Thank you for taking the time to review and we hope you enjoy your time by the water and the rest of this long weekend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Hillary on 20 Sept 2020
Thank you for staying with us and for your kind review wishing you happy and safe travels

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Hillary on 30 Jun 2020
Thank you and safe travels

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next n the waterfront Lovely view to wake up to
Stayed 1 night in Dec 2019
Response from Hillary on 5 Dec 2019
Thank you for staying with us and for your kind review - we wish you happy and safe travels for the future and hope that we may be of assistance again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Hillary on 29 Jul 2019
Thank you for staying with us and also for your review points

10/10 Excellent

JudithHarringto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is like home away from home as an older couple who refound each other after sixty years it is warm, and abounds in memories
Stayed 1 night in Jul 2019
Response from Hillary on 19 Jul 2019
Thank you for taking the time to write a review and it is our pleasure to have such lovely people stay with us - we hope to assist you again in the future until then safe and happy travels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being 10 yards from the river and getting the breeze off the water really makes this motel.The RSL has just been renovated and the food is good
Stayed 3 nights in Feb 2019
Response from Hillary on 6 Mar 2019
Thank you for your review - we are glad you enjoyed your stay with us and hope to be able to assist again - wishing you safe and happy travels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location with water views. Close to shops, hotel and newly refurbished RSL. Microwave in room and bar b q to borrow. Very congenial hosts. Really enjoyed our stay. Swansea is a very friendly town with all amenities. We couldn’t have done better. Thanks to all.
Stayed 2 nights in Jan 2019
Response from KShep on 9 Feb 2019
Thank you for staying with us and your kind review - pleasant guests such as you were make work easy - we wish you happy and safe travels in the future

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from Hillary on 18 Dec 2018
Thank you for taking your time to write a review - as advised in our room brochures hair dye will damage linen etc and damages must be paid for if one chooses to dye hair while staying in hotels/motels etc - wishing you happy travels in the future and no damage to others property

8/10 Good

Marilyn, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a comfortable two days at the Black Swan & the owners/proprietors were very accommodating. Nothing too much trouble for them.
Stayed 2 nights in Nov 2018
Response from KShep on 21 Nov 2018
Thank you for your comments and for staying with us - a pleasure to have you stay and hope you have enjoyable trips in the future

4/10 Poor

Raeleen, SYDNEY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very noisy off the main highway bed was uncomfortable and I don’t believe the sheets had been changed . Old fan and air con need replacing but cleaning them would be a start .
Stayed 1 night in Nov 2018
Response from Hillary on 17 Nov 2018
Our standard rooms are roadside and we also offer waterfront at a higher rate - as for your comment on the sheets this is highly offensive - as one can see from all our reviews we have a extremely high standard - cannot understand why you did not make comment to the office staff - fans are cleaned on a regular basis may need some repainting but are always clean - hope you have more success with travels in the future and find enjoyment in life

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, great location, beautiful river.
Stayed 1 night in Oct 2018
Response from Hillary on 31 Oct 2018
Thank you for your review and happy and safe travels for the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hillary on 31 Oct 2018
Thank you for your review - glad you were happy with us - travel safe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Nice little hotel, handy location, clean and comfortable
Stayed 1 night in Jul 2018
Response from Hillary on 5 Aug 2018
Thank you for taking the time to post a review and thank you for staying -

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was good waterfront view was very relaxing.Would reccomend to couples
Stayed 3 nights in Jan 2018
Response from Hillary on 21 Jan 2018
Thank you for staying with us and also for your review - wishing you happy travels in 2018

10/10 Excellent

Judy, Greenwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Motel
Great location for my activities. Met all my expectations and more. Thank you Black Swan Waterfront Motel. Very pleasant and helpful staff.
Stayed 1 night in Dec 2017
Response from Hillary on 13 Dec 2017
Thank you for staying with us and taking the time for your kind review - some like our retro tiles others do not - as the Blackswan is closing in a few years we have decided not to retile and focus on keeping the property well maintained - safe travels and hope to assist you again

4/10 Poor

janet, auckland

Liked: Staff & service
Disliked: Cleanliness, room comfort
Old but clean
Lovely people but the motel was very old but clean. The bed cover could do with a wash. The room was quite cramped, but the bed was comfortable. No wifi which is unusual these days.
Stayed 1 night in Nov 2017
Response from Hillary on 30 Nov 2017
Thankyou for staying with us and taking the time to write a review - bed covers are changed with each new guest - wishing you happy travels in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Thankyou for staying with us and also for taking the time to give a review - safe and happy travels in the future

10/10 Excellent

Shebri, South Coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Edge of the Lake
This is a budget motel, but is extremely clean and has everything you need for a short stay. It is on the edge of the Lake and the owners have been thoughtful to put tables and seating out there. The motel itself is quite old, but does have all the amenities that more upmarket motels/hotels offer. This was my second stay here, will stay again and would definitely recommend.
Stayed 1 night in Oct 2017
Response from Hillary on 16 Nov 2017
Thank you for staying with us a second time and thank you for taking the time to write a truthful and kind review - happy and safe travels to you for the future and hopefully we will be of assistance with accommodation next time you visit our area

8/10 Good

Michelle, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on waterfront
Nice waterfront hotel close to Lake Macquarie, shops pubs and beaches. Slightly old-fashioned, with a comfortable bed, tea and coffee facilities, bar fridge and microwave.
Stayed 2 nights in Jul 2017
Response from Hillary on 17 Jul 2017
Thankyou for staying with us and your review - yes we are an older style motel was some love and others do not - however the cleaning is always kept to a high level - happy and safe travels in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town
Right on the river,very clean, lovely managers. Would stay here again.
Response from Claudia on 23 Feb 2017
Thankyou for taking the time to write your kind review - we hope as well that we may assist with accommodation in the future - wishing you safe and happy travels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Old fashioned motel on the river
I liked this motel ...not as modern as some , but very clean, on the river and a short walk to the club, pub and shops..friendly hosts..I will be back
Response from Hillary on 4 Dec 2016
Thankyou for staying with us and for your kind review - yes we are an older motel but pride ourselves on how clean the staff keep the property - location is a must now days and make travel easy if able to walk to all Swansea has to offer - hope to see you again in the near future - safe travel

6/10 Okay

Jenny, Sydney

Liked: Cleanliness, staff & service
A good budget hotel
The place was clean, with pleasant staff at reception and with a very outlook over the water. The room was basic, quite old in its fittings but the shower was good, the TV worked fine, the bed was comfortable so it had all I needed for a one night stay. While at $125 a night it wasn't cheap, it was still a lot less expensive than many of the other options and so i think was pretty good value.
Response from Hillary on 21 Nov 2016
Thankyou for staying with us and your review - we are glad that you enjoyed your time here and hopefully may be of assistance in the future

8/10 Good

maz, west aust

Liked: Cleanliness, staff & service, room comfort
Nice clean close to town
Host were very welcoming made sure we were happy and well looked after
Response from Hillary on 21 Nov 2016
Thankyou for your kind remarks and choosing to stay with us - we hope that you enjoy future travel and hopefully can assist you again in the future

8/10 Good

WZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly motel by the water.
My brother and I cycled in, and we were offered an extra room to store our bicycles. In the morning when we left, the staff were kind enough to help us with finding a pump and rag to maintain our bikes, and some friendly advice about local eateries and cycle routes.
Response from Hillary on 4 Oct 2016
Thankyou for taking the time to write a review and we are glad that you both rode home safely - we have several cycle groups stay here as the track from Swansea to Newcastle if great - hopefully we can assist on your next adventure

8/10 Good

Jackie, Gold Coast, QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Couldn't get a better location - on the water and close to all amenities. Room was clean and comfortable. Would stay here again.
Thankyou for your stay with us and your review - would love to update parts of the rooms again however not sure how long they will remain as a motel - and many love the retro tiles - our cleaning staff are very good as all reviews show and I will gladly pass on your review to them - hope that we can assist with accommodation in the future.

10/10 Excellent

Sandra , Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous position right on the water.
Our second time at the Black Swan and just as good as the first. Karen and Rob couldn'the be more helpful and friendly. We will be back.
Response from Karen on 30 Jun 2016
Thanks again for your lovely comments - great having guest such as yourself stay with us and look forward to being of assistance again - until then stay happy and safe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, tidy and well priced
surprised at how quiet it was in the room and how nice the grass area is next to the water with picnic tables etc, we walked over and dropped the kayak straight in and explored for a few hours. easy walk to the rsl club for dinner and the tourist information is opposite the motel. yes its an older style motel but its clean and has all you need for a relaxing comfortable stay
Response from Hillary on 29 Feb 2016
Thankyou for your review and we are glad that you enjoyed your stay with us as well as the whole area and lake - best of each the lake the beach - hope we can be of assistance in the future.

8/10 Good

Lauren, Tuncurry NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
felt well taken care of
An older property which the owners/managers have embraced resulting in an unique stay rather than an commercialised 'off the plan' overpriced resort style property which are popping up everywhere. The cleanliness and working with the existing features without it looking daggy would have been a challenge and they pulled it off brilliantly. Husband and wife very hospitable and make you feel very much at home, going out of their way to help show you the room and parking etc. while making small talk relevant to the clients - BRILLIANT JOB guys - you are in the right profession
Response from Manager on 3 Feb 2016
Thankyou so much for your lovely review - it is our pleasure to have people like yourself stay with us and we wish you all the best for future travel and hopefully we will have you stay with us again

8/10 Good

Puneet, Sydney

Liked: Cleanliness, staff & service, room comfort
Hosts were good n friendly
Response from Hillary on 26 Oct 2015
Thankyou and it was a pleasure to have you stay with us

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be back
Really it was just a stop over between our holiday travels, you only get what you pay for, never again. The whole area wasn't nice, poor choice on our part.
Response from Hilary on 10 Oct 2015
Who are you??? obviously someone who was refused entry to our business.

10/10 Excellent

Michael, Australia - WA - Fremantle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Economical; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Margaret, Australia - NSW - Sydney

Liked: Cleanliness, staff & service
Facilities: Unpretentious; Value: Fantastic; close to shops and eateries, on lakeside.

10/10 Excellent

Natalie, Australia - NSW - Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness: Pleasant; The room was very clean, very friendly couple looking after the place.

10/10 Excellent

JACINTA, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Natalie, Australia - NSW - Sydney

Liked: Staff & service

10/10 Excellent

Christine, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: spotless; Value: Bargain; Service: Outstanding; Cleanliness: Spotless; Beds were very comfy- had the best nights sleep. Very quiet - no highway noise.

10/10 Excellent

McGrath, Australia - NSW - Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Outstanding; Cleanliness: Spotless; Dated a little but top location and very clean and comfortable