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Reviews of Alloggio Hanbury Mayfield

2.5 out of 5
Alloggio Hanbury Mayfield
87 Hanbury St, Mayfield, NSW

Reviews

5.8
Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 6 out of 18 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Alloggio Hanbury Mayfield on 17 May 2023
Hi Andrew, we wish your experience could have been better and we apologise for any inconvenience. We hope for another chance to serve you better in the future.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Tired & sad
Very average, no pin for door could not get into room !! Bathroom very sad needing major clean. Cannot add photos to site ??
Stayed 1 night in Jan 2023
Response from Alloggio Hanbury Mayfield on 8 Feb 2023
Hi John, We are truly sad about your negative experience. We encourage our guests to contact us if something's faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we are on top of this. We will coordinate with our housekeeping team for necessary action. We hope to serve you better in the future.

2/10 Terrible

Lesley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much at all. Extremely noisy and dirty and the room absolutely stunk. We opened the fridge and the smell was disgusting.
Response from Alloggio Hanbury Mayfield on 10 Jan 2023
Hi Lesley, We appreciate your review. It is always our goal to serve to make your stay as comfortable as possible and we are sorry that’s not what you have experienced. We want to assure you that we are on top of this and have already shared your review with the appropriate team. We hope to serve you better in the future.

2/10 Terrible

Ben

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Had bed bugs and baby cockroaches in our beds, had to drive all the way home cos it was too late to find alternate accommodation then got refused a refund from the hotel. Would not recommend to anyone.
Stayed 1 night in Dec 2021
Response from Emmanuel on 30 Dec 2021
Very sorry to hear you did not enjoy your stay with us but thank you for letting us know about the pest problem we were able to get on to it straight away and get it resolved straight away. A full refund was given back.

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room stunk of cigarettes and poo. Would not recommend.
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Do not stay at this property it is not safe! The one night I stayed was the most frightening experience of my life. I do not recommend this accommodation to anyone. The property has a locked entry and no staff onsite. The 'facility' accommodates mental health patients alongside regular unsuspecting guests. The night I was there, one of the tenants had a psychotic episode. I was subjected to screaming, banging and wailing all night. At one point through the night I looked outside to see if anyone was hurt, someone was running down the hallway with a knife. The person banged on my door and tried to get in, I was terrified. I called the Police for help, however prior to their arrival; the psychotic person broke a window downstairs and smashed furniture, then ran away screaming welding a knife. The Police stated that the facility was once a nice bed and breakfast, before it turned into a med stay. When I tried to contact the Manager of the facility (I got an answering machine) and left a message. I left the property early that morning and found more suitable and safe accommodation. Later that day a staff member called and stated that I would be fully refunded. I paid $1,149 and was refunded $1,046.94 after 3 days. I still had to pay for a night of hell and definitely the worst night of my life. Other reviews noted the smell in the hallway, well I agree...it was horrendous, kind of like vomit and garbage mixed together. I understand now why the kitchen had no equipment.
Stayed 11 nights in Jun 2021
Response from Grace on 15 Jul 2021
Hello Valued Guest and thank you for your feedback. We apologise for any inconvenience the incident has caused you, however, that is only an isolated case and that tenant have been moved out. Our hotel is not a med facility and this instance only happened once. Our property has also been cleaned up (the hallway you mentioned), and we have our housekeeping team that makes sure the entire property is ready and clean for all our guests. Our hotel is well taken cared of by our team and we assure our guests that incident will not happen again.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was not clean and the room give too much small . Maybe someone smoke inside. The blanket give small. The room is not for family living.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The size of the room was Ok. It was just the odour in the passage and the kitchen sink was always dirty, whilst one the microwaves was filthy.
Stayed 3 nights in May 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S Awesome place I will definitely coming back. The room clean the location awesome so close to everything that U will ever needed
Stayed 1 night in Mar 2020
Response from The Alloggio Team on 15 Mar 2020
Thank you for your feedback. We are pleased you enjoyed your stay with us and we look forward to welcoming you in the near future.

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet room and good price . It needs little maintenance such as loosen shower head, remote battery.
Stayed 1 night in Jan 2020
Response from Alloggio Hotels on 1 Mar 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the main street , with onsight parking, ment it was easy to walk to my appointment. Noise was not a problem, however the bed was too soft for my liking. Overall had a pleasant stay.
Stayed 2 nights in Jan 2020
Response from Alloggio Hotels on 1 Mar 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Alloggio Hotels on 1 Mar 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The best thing is that wonderful location! Close to the Main Street of Mayfield and it’s fabulous ambience. However, the loo leaked, the button fell off when pressed, and the bed could have been better.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We didn’t like: *the lack of information about the code until we arrived and had to phone for it. It could have been emailed ahead of time. *the stiffness of the front door - we thought it was locked!!! *the lack of lighting in the hall - we had to use a torch to use the key to our room. *the useless lamp in the bedroom - we had to call again for it to be replaced.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was just taken over by new owners and I had trouble with the people on the phone because it was new. They put me through to the owner who was extremely helpful and easy to talk to.
Stayed 2 nights in Oct 2019

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alloggio Hotels on 1 Mar 2020
Thank you for your feedback.