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Reviews of Walker Hotel Tribeca

3.5 out of 5
Walker Hotel Tribeca
77 Walker Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 342 out of 581 reviews" "
Rating 8 - Good. 135 out of 581 reviews" "
Rating 6 - Okay. 56 out of 581 reviews" "
Rating 4 - Poor. 32 out of 581 reviews" "
Rating 2 - Terrible. 16 out of 581 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at the Walker Hotel! The room was tiny as many others have said but my husband and I found it fine for the 2 of us and we didn't spend much time in the room. Was difficult to get around him to get out of the bed as there's only one side to get in and the beds are very tall, but that wasn't a big problem. The mattress was comfortable but the pillows were very flat and weren't great for my neck. The speakeasy downstairs was great and the bar in the lobby had great coffee but you have to pay a small fortune for it. Our biggest issue was the TV not working. Someone came right away when we asked about it and fixed the cable, but he said he'd fix the Chromecast the next day and he never came back. We were leaving the following day so we didn't follow up but maybe I should have called again. All around a pretty good stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, amenities, aesthetic. Room could use a little sprucing up. Overall exactly what we needed for a 1 night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Damonte

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, everything was in walking distance
Stayed 1 night in Apr 2024
Response from Jalen - Front Office Manager on 28 Apr 2024
Greetings, Damonte - Thank you for taking the time to complete this review. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon!Best Regards,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

2/10 Terrible

Claudia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The rooms were so small. We stayed for the amenities and couldn’t even get in the bar or get a drink. There isn’t a lot in the area.
Stayed 1 night in Apr 2024
Response from Jalen - Front Office Manager on 28 Apr 2024
Hi Claudia - Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. In the event that you would like to give us another chance, please reach out directly so we can assist in your next reservation. We hope to see you again soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

James

Liked: Amenities
Nice and walkable to where I needed to go.
Stayed 1 night in Apr 2024
Response from Jalen - Front Office Manager on 22 Apr 2024
Hi James - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Sivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, great location, lovely room, kind staff.
Stayed 1 night in Apr 2024
Response from Jalen - Front Office Manager on 22 Apr 2024
Hi Sivan - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Dieguita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for walking to many sites. Great for visiting my daughter at NYU. Great dining options. Always enjoy our stay.
Stayed 3 nights in Apr 2024
Response from Jalen - Front Office Manager on 28 Apr 2024
Hi Dieguita - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel! Having a blue bottle coffee attached is such a plus. Room is on the smaller side but that’s pretty normal for nyc.
Stayed 2 nights in Apr 2024
Response from Jalen - Front Office Manager on 28 Apr 2024
Greetings, Kimberly - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best Regards,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

6/10 Okay

Lorenzo, Satillo

Liked: Cleanliness
Disliked: Property conditions & facilities
Liked the area. Rooms are quite small for the rate.
Stayed 2 nights in Apr 2024
Response from Jalen - Front Office Manager on 29 Apr 2024
Hi Lorenzo - Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. In the event that you would like to give us another chance, please reach out directly so we can assist in your next reservation. We hope to see you again soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Tracey

Stayed 1 night in Apr 2024

8/10 Good

Oliver

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was nice and in a good location. Not too far from the metro. We only spent one night there and the bed was very comfortable. The TV didn’t work but we didn’t need to use it anyway.
Stayed 1 night in Apr 2024
Response from Jalen - Front Office Manager on 29 Apr 2024
Greetings, Oliver - Thank you for taking the time to complete this review. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon!Best Regards,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

4/10 Poor

Lukas

Business traveller
$30 per night "facilities fee" ("wifi, gym access, etc.") only disclosed at checkout sounds like a BBB complaint to me. Hiding it by deducting it from the incidentals refund is plainly dishonest. It's not an incidental if it's built-in.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alfred Leo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky elegance
Stayed 1 night in Mar 2024
Response from Edwin - Front Desk Manager on 7 Apr 2024
Dear Alfred,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Our room was modern utilizing RFID entry, powered window shades, dimmable lighting and a USB port on the desk lamp for phone charging. A few more outlets near the bed would have been useful to plug in additional electronics, and there were some signs of ageing in the form of cracks in the drywall and tile grout, but, overall very clean and neat. Oddly enough, no mini fridge, but, not a dealbreaker for me Onsite restaurant (Mostrador) had breakfast, lunch and dinner available, however our schedule did not allow us to explore the menu. There is also a "speakeasy" called Saint Tuesday which can only be accessed via reservation with a staff member. Saint Tuesday was a cozy, very small room with seating and a bar and had a live jazz band playing (apparently a nightly event) and offered classic cocktails, house cocktails, wines, champagne, and draft beer. The beers were limited to a Sunday Beer, Lager, Sloop, and Juice Bomb IPA (which tasted a bit like grapefruit juice- delicious!) Staff was amazingly accommodating, polite, professional, and helpful!!! Every interaction left me smiling. No need to say that the location of the facility is within reach of, well, just about everything. WTC is a 10, maybe 15 minute walk away, subway station was about 6 minutes away, Park Fast garage 6 minutes, Starbucks, 6 minutes....the list goes on and on. Great location, great staff, great dining and sightseeing options. Will definitely consider again if staying in Tribeca!
Stayed 2 nights in Mar 2024
Response from Jalen - Front Office Manager on 1 Apr 2024
Dear CharlesThank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,Jalen T Front Desk ManagerWalker Hotel Tribeca

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jalen - Front Office Manager on 22 Apr 2024
Hi Sarah - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
For the room sizes they sure do make good use of the design. Not sure how it would feel to travel with more than one person in the room. Was very loud from the traffic at all hours of the night. But that’s not something the hotel can control.
Stayed 2 nights in Mar 2024
Response from Jalen - Front Office Manager on 1 Apr 2024
Dear AlexandraThank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,Jalen T Front Desk ManagerWalker Hotel Tribeca

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stay at the Walker Hotel in Tribeca when I travel to New York. The hotel is clean, accessible and the staff is amazing. The café and restaurant are also very good.
Stayed 4 nights in Mar 2024
Response from Jalen - Front Office Manager on 1 Apr 2024
Dear EvaThank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,Best,Jalen TFront Office ManagerWalker Hotel Tribeca

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff canceled my upcoming reservation at this property during checkin of my most recent trip; "you have two reservations" which of was incorrect. I will never stay there again and now I can’t since my upcoming reservation was cancelled.
Stayed 1 night in Mar 2024
Response from Jalen - Front Office Manager on 1 Apr 2024
Hi Emily - Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. Please feel free to reach out to us directly so we can assist in your next reservation. We hope to see you again soon.Best,Jalen TFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Christen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/ was a great stay
Stayed 2 nights in Mar 2024
Response from Jalen - Front Office Manager on 1 Apr 2024
Dear ChristenThank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best,Jalen TFront Office ManagerWalker Hotel Tribeca

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has everything you need but it’s very noisy and loud at night
Stayed 3 nights in Mar 2024

6/10 Okay

Jann

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is great if you’re looking for a late-night crowd. The rooms are very small and windows do nothing to help with the loud streets. However, the place is full of cool creative types and would be a blast for the right kind of guest.
Stayed 2 nights in Mar 2024

6/10 Okay

JAMIE

It was a little run down, things didn’t work particularly well (air conditioner, toilet, shower). Sheets and towels were pretty worn out (holes and frayed). Cleaning was just folding towels and making bed and when I asked for it to be swept and surfaces cleaned it wasn’t done very well (still had hair and dirt on the ground).
Stayed 6 nights in Mar 2024

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Jalen - Front Office Manager on 25 Mar 2024
Hi Kayla- Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Brett

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised valet parking, but none available. Made reservation solely based on this amenity.

6/10 Okay

Pierino Dellibovi

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Jalen - Front Office Manager on 8 Apr 2024
Dear PierinoI apologize for any inconvenience or frustration you may have experienced during your stay at our hotel. We truly value your feedback and take your concerns very seriously. Our primary goal is to ensure the comfort and satisfaction of all our guests, and it is disappointing to hear that we fell short of your expectations.Please know that we are actively working to address the issues you've raised, and we appreciate you bringing them to our attention. We strive to provide exceptional service and a pleasant atmosphere for all our guests, and we regret that we did not meet your standards on this occasion.We would like to make it right and regain your trust. If you would be willing to provide us with more details about your specific concerns, we will take immediate action to resolve them and prevent any similar occurrences in the future. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your next experience with us exceeds your expectations.Once again, I apologize for any inconvenience caused. We value your patronage and hope to have the opportunity to welcome you back to our hotel in the future, where we can demonstrate our commitment to providing an exceptional guest experience.If you have any further questions or would like to discuss your concerns in more detail, please do not hesitate to reach out to our guest relations team.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

2/10 Terrible

Victor, Watchung

Stayed 1 night in Mar 2024
Response from Edwin - Front Desk Manager on 7 Apr 2024
Hi Victor- Thank you for taking the time to rate this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. In the event that you would like to give us another chance, please reach out directly so we can assist in your next reservation. We hope to see you again soon.Best,Edwin ContrerasFront Office ManagerWalker Hotel Tribeca

8/10 Good

Lisandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok.
Stayed 6 nights in Mar 2024

10/10 Excellent

Faroll

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super helpful and nice. Amazing.
Stayed 5 nights in Feb 2024
Response from Jalen - Front Office Manager on 11 Mar 2024
Hi Faroll- Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

6/10 Okay

Gillian

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very small but bright ana as pictured. There was an issue with cleanliness. Staff was efficient and lobbybwas nice.
Stayed 1 night in Feb 2024
Response from Jalen - Front Office Manager on 11 Mar 2024
Dear GillianThank you for sharing your feedback regarding the size of your room. We sincerely apologize for any disappointment or inconvenience caused by the room's dimensions.We understand that the size of a room can greatly impact the overall comfort and satisfaction of our guests. While we strive to provide accommodations that meet the diverse needs and preferences of our guests, we acknowledge that our rooms may vary in size and layout.We appreciate your feedback as it helps us identify areas for improvement. Rest assured that we will take your comments into consideration when evaluating future enhancements to our room offerings.If you would like to discuss your concerns further or explore any potential alternatives, we encourage you to reach out to our guest relations team. They are dedicated to ensuring your stay meets your expectations, and they will be more than happy to assist you with finding a solution that better suits your needs.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back in the future, where we can work towards providing you with a more enjoyable experience.If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,Walker Tribeca Hotel

8/10 Good

Jennie, Plantation

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great service but too noisy.
Stayed 1 night in Mar 2024
Response from Jalen - Front Office Manager on 11 Mar 2024
Hi Jennie- Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. Please feel free to reach out to us directly so we can assist in your next reservation. We hope to see you again soon.Best,Front OfficeWalker Hotel Tribeca

10/10 Excellent

Ryan, Woodinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Feb 2024
Response from Jalen - Front Office Manager on 26 Feb 2024
Dear Ryan Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jalen - Front Office Manager on 26 Feb 2024
Dear Griffin Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jalen - Front Office Manager on 26 Feb 2024
Dear JasonThank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your kind words and positive feedback mean a lot to us.At Walker Tribeca, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in meeting your expectations. We are delighted that you enjoyed our facilities, amenities, and the overall atmosphere of our hotel.Our team takes great pride in delivering top-notch hospitality, and your recognition of their efforts is highly appreciated. We will make sure to share your compliments with everyone involved, as it will serve as motivation for them to continue delivering outstanding service.Once again, thank you for your glowing review. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future for another exceptional stay.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to ensure your utmost satisfaction.Best regards,Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

6/10 Okay

Sarah

Travelled with partner
Disliked: Staff & service
TV didn’t work.
Stayed 1 night in Feb 2024
Response from Jalen - Front Office Manager on 26 Feb 2024
Hi Sarah- Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. In the event that you would like to give us another chance, please reach out directly so we can assist in your next reservation. We hope to see you again soon..Best regards,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite stay!
Stayed 1 night in Feb 2024
Response from Edwin - Front Desk Manager on 13 Feb 2024
Greetings, Tara- Thank you for taking the time to complete this review. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon!Best Regards,Edwin ContrerasFront Office ManagerWalker Hotel Tribeca

8/10 Good

carolina

Liked: Staff & service, property conditions & facilities
Lovely property, awesome location.
Stayed 2 nights in Jan 2024
Response from Jalen - Front Office Manager on 10 Feb 2024
Hi Carolina - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Natalia L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Jalen - Front Office Manager on 29 Jan 2024
Hi Natalia - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Edwin - Front Desk Manager on 24 Jan 2024
Hi Audrey, Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!Many Thanks,Edwin - Front Desk Manager

10/10 Excellent

Myreen, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely to stay at. The location was perfect and was central to everything. Conveniently located near the subway station, restaurants and shopping. I will definitely be staying here again.
Stayed 3 nights in Oct 2023
Response from Jalen - Front Office Manager on 21 Jan 2024
Hi Myreen- Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Jalen - Front Office Manager on 10 Feb 2024
Hi Christine - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jalen - Front Office Manager on 21 Jan 2024
Hi James - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jalen - Front Office Manager on 21 Jan 2024
Hi James - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

8/10 Good

shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a cute aesthetic to it with a nice bar and cafe for the morning. The staff was very friendly. We stayed to visit the AIRE spa which was right down the street and there were many restaurants in walking distance to chose from. We would stay again.
Stayed 1 night in Dec 2023
Response from Jalen - Front Office Manager on 12 Jan 2024
Hi Shannon - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High expectations mostly met
The shower drain smelled musty and it lasted the duration of our trip. Our first room door wouldn’t lock for some reason, so we were ushered to a different room. That lock worked, but there wasn’t a chair in the second room, which is good and bad because of the size of the room (typical NYC size) even for a King Corner. For our trip that wasn’t a problem because we were rarely in our room. There is no in-room coffee, but there is an option to request it. We opted not to because there is a cafe downstairs, and if you choose that route, get a pastry, they were AMAZING!
Stayed 3 nights in Jan 2024
Response from Jalen - Front Office Manager on 12 Jan 2024
Hi Eric - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

2/10 Terrible

Chandler

Disliked: Cleanliness, staff & service, amenities
The hotel prior to checking in looks charming, however it is very misleading. My room was FILTHY. We are talking dirty handprints on the walls, visible dust on the light fixtures, grime in the shower... For 600$ a night. Upon checking in (I had booked via Expedia) I was told at the desk that the rooms were HALF the price, but that I must proceed with the booking and Expedia would facilitate the refund for the discrepancy. Both Expedia and the Walker were absolutely impossible and denied saying that. HORRIBLE AND UNETHICAL EXPERIENCE. STEER CLEAR.
Stayed 2 nights in Dec 2023
Response from Jalen - Front Office Manager on 14 Jan 2024
Hi Chandler - Thank you for taking the time to complete this survey. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. In the event that you would like to give us another chance, please reach out directly so we can assist in your next reservation. We hope to see you again soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jalen - Front Office Manager on 14 Jan 2024
Hi Christopher- Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

10/10 Excellent

Norma

Stayed 2 nights in Dec 2023
Response from Jalen - Front Office Manager on 29 Jan 2024
Hi Norma - Thank you for this great review! We are thrilled to read that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Dec 2023
Response from Jalen - Front Office Manager on 7 Jan 2024
Hi Jeffrey - Thank you for taking the time to complete this survey. We are thrilled to see that you enjoyed your stay and hope to welcome you back soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

8/10 Good

SONG

Liked: Cleanliness, staff & service
good
Stayed 2 nights in Dec 2023
Response from Jalen - Front Office Manager on 1 Jan 2024
Hi Song -Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience.Please feel free to reach out to us directly so we can assist in your next reservation. We hope to see you again soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great aside from the pillows. They fill like sacks filled with cotton balls. Definitely need an upgrade.
Stayed 1 night in Dec 2023
Response from JT on 30 Dec 2023
Hi Patrick - Thank you for taking the time to write this review. Feedback, good and bad, is a gift and we use this to continue to improve the guest experience. Please feel free to reach out to us directly so we can assist in your next reservation. We hope to see you again soon.Best,Jalen TeasleyFront Office ManagerWalker Hotel Tribeca