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Reviews of The Boro Hotel

4.5 out of 5
The Boro Hotel
38-28 27th Street, Long Island City, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this ! Stayed here 4 times !
Stayed 1 night in May 2024

2/10 Terrible

Ahmed, Houston

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very rude and the whole place smells like weed
Stayed 3 nights in Mar 2024

8/10 Good

amy

Stayed 2 nights in May 2024

8/10 Good

Shakaana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the amenities and front desk services they provided
Stayed 4 nights in Apr 2024
Response from Marco R. on 2 May 2024
Dear Shakaana,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

2/10 Terrible

Tailor

Disliked: Staff & service, amenities, property conditions & facilities
Staff was unpleasant…
Stayed 2 nights in Apr 2024
Response from Marco R. on 2 May 2024
Dear Tailor,Thank you for your feedback.Please accept my sincerest apologies for the less than stellar customer service you experienced. We will be looking into the matter further and coaching the staff on how to provide proper and better customer service.Should your travels bring you back to the area, we hope we have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Jermel

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice and quiet… beautiful view of the city skyline… my girlfriend and I loved it.
Stayed 1 night in Apr 2024
Response from Marco R. on 2 May 2024
Dear Jermel,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Keoni, Kaitaia

Business traveller
Liked: Cleanliness, staff & service
Free coffee was great. Staff were great. Place did seem a bit old. Elevators were super slow like they need to be fixed. Close to subways. Close to some nice food places (within a 5 minute walk). Sound from the street easily got in as the windows were well insulated from sound. I'd stay here again as a more affordable but close to city by subway. Good location to go running around Roosevelt island.
Stayed 4 nights in Apr 2024
Response from Marco R. on 2 May 2024
Dear Keoni,Thank you for your feedback.We are glad you enjoyed your stay with us.We will look into the elevator slowness, but depending on time of day, with us being sold out often on the weekends, it can be slow as many people are attempting to access them. We hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Frederick, Westford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the convenience, location, staff, coffee shop, shower. Could improve lighting and bedside tables. Thermostat did not stay at set temperature.
Stayed 8 nights in Mar 2024
Response from Marco R. on 14 Apr 2024
Dear Frederick,Thank you for your feedback.Please accept our sincerest apologies for the thermostat not holding a set temperature. We will have maintenance look further into this issue in that room. Otherwise, we are glad you enjoyed your stay.We hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Cicero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zz
Stayed 1 night in Feb 2024
Response from Marco R. on 14 Apr 2024
Dear Cicero,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again real soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Khary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it — and the restaurant is amazing.
Stayed 1 night in Mar 2024
Response from Marco R. on 1 Apr 2024
Dear Khary,Thank you for your feedback.We are so glad you enjoyed your stay with us and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Thomas, Heshan city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with helpful staff . good restaurant Gym is a bit limited with equipment
Stayed 3 nights in Mar 2024
Response from Marco R. on 1 Apr 2024
Dear Thomas,Thank you for your feedback.We are glad you enjoyed your stay with us as well as our restaurant. Feel free to reach out about the gym as we appreciate the feedback!We hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral MangerThe Boro New York

10/10 Excellent

Asenet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay at the Boro Hotel. We were only there for two nights and were out and about throughout the day but it met our expectations for the time we were there. Very minimalist rooms and very quiet which was nice. Check in was easy and quick. I would stay there again as it was very convenient to the train and Manhattan.
Stayed 2 nights in Mar 2024
Response from Marco R. on 1 Apr 2024
Dear Asenet,Thank you for your feedback.We are glad you enjoyed your stay with us. Long Island City is just a few minutes away to the heart of New York City and the best spot to stay! We hope to welcome you back again real soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Jolyon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and sleek hotel! Staff were super friendly
Stayed 1 night in Mar 2024
Response from Marco R. on 1 Apr 2024
Dear Jolyon,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Lung George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marco R. on 1 Apr 2024
Dear Lung George,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 1 night in Mar 2024
Response from Marco R. on 26 Mar 2024
Dear Jamal,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Jessica

David is top notch. What an asset to the company. Beebe's pizzas are also amazing and right inside the property. I will return again and again.
Stayed 3 nights in Mar 2024
Response from Marco R. on 23 Mar 2024
Dear Jessica,Thank you for your feedback.We are glad you enjoyed your stay as well as Beebe's. Their pizza is ridiculously good!I'll be sure to praise David on a job well done!Until next time!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Afrida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marco R. on 20 Mar 2024
Dear Afrida,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

4/10 Poor

Otabek

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
the only thing great about this property is staff and the restaurant. its like I ended up in 3rd world country with this "hotel".
Stayed 4 nights in Mar 2024
Response from Marco R. on 10 Mar 2024
Dear Otabek,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. While our design is modern minimalist, it's not for everyone, however, loved by so many. We did already process the refund for shortening your stay due to a medical emergency and we hope everything worked out well in regards to that.If you're ever back in the area, I invite you to reach out to me and I'll get you set up with one of our Manhattan View rooms on a higher floor so you can experience what so many of our guests have come to love.We hope to see you soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We felt the rooms needed a little more. Couch or 2 comfortable chairs. Refrigerator would be a huge plus. Bed made a lot of noise. Small dresser so you don't have to live out of a suit case. Overall we enjoyed our stay and would stay again.
Stayed 3 nights in Mar 2024
Response from Marco R. on 9 Mar 2024
Dear Chantelle,Thank you for your feedback. We are always looking for ways to improve our guest experience. We do have mini fridges available by request for the next time you stay with us, should you require one.We hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Segundo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marco R. on 4 Mar 2024
Dear Segundo,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to be back! The room was very clean and cozy and the bebes pizza was amazing. The staff was also so friendly and informative.
Stayed 1 night in Feb 2024
Response from Marco R. on 4 Mar 2024
Dear Mia,Thank you for your feedback.We are so glad you enjoyed your stay with us as well as BeeBee's! Their pizza is delicious! We hope to see you again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, nice rooms and amazing views.
Stayed 1 night in Feb 2024
Response from Marco R. on 28 Feb 2024
Dear Ismael,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Kim

Liked: Cleanliness
The views were amazing from the balcony and window. FYI: No microwave, no fridge, no towels provided.
Stayed 1 night in Feb 2024
Response from Marco R. on 24 Feb 2024
Dear Kim,Thank you for your feedback.Please note, all of our rooms do come with a minimum of 2 sets of towels in the bathroom. If any more are needed a quick call to the desk and we can provide more.While we do not have microwaves, we do have portable fridges, available upon request, also available by inquiring with the desk.We are glad you enjoyed your stay however and hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Shakima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel
Stayed 1 night in Feb 2024
Response from BORO Team on 20 Feb 2024
Hello Shakima and thank you very much for choosing BORO Hotel. We are very glad that you enjoyed your stay with us.We are looking forward to host you again in the near future.BORO TEAM

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 3 nights in Feb 2024
Response from BORO Team on 20 Feb 2024
Hello Mary and thank you for choosing BORO Hotel. We are proud of our property and services we provide and gives as great pleasure when guest are fully satisfiet with their stay with us. Thank you for your again for being our guest.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marco R. on 19 Feb 2024
Dear Anthony,Thank you for your feedback.We are so glad you enjoyed your stay with us and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marco R. on 19 Feb 2024
Dear Michelle,Thank you for your feedback.We are sorry we fell short on your expectations. We would love to hear from you on how we could of earned that 4 or 5. We hope that next time you're in the area, we can make it right and get that 5.Thank you for staying with us.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Marco R. on 5 Feb 2024
Dear Sarah,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Kristiny

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marco R. on 1 Feb 2024
Dear Kristiny,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Mellisa

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful staff and cleanly. However pictures farrrrr sell this place. Everything feels super cheap and comparable to sleeping in an abandoned auto shop. I couldn’t catch a night of sleep on what felt like cardboard! And paid 30$ for a “rose petal” setup that made my boyfriend and I burst out in laughter due to the one pack of faux roses from dollar general that were thrown on the bed. Could change the channel on the tv because the cable box was place improperly; which management was aware of. I was instructed to get up and point the remote in a certain angle. Basically we made the best of it.
Stayed 3 nights in Dec 2023
Response from Marco R. on 25 Jan 2024
Dear Mellisa,Thank you for your feedback. We are sorry we did not meet your expectations on your stay with us. We will use your feedback to improve the guest experience for our future guests. The reason why we (a lot of hotels actually) do not use real rose pedals is because the color transfers to the linen and is then nearly impossible to remove. Should your travels bring you back to the area, we hope we have the opportunity to serve you better.Thank you.Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Ashley see

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marco R. on 22 Jan 2024
Dear Ashley,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations during your stay with us. Please let us know where we have failed you so that we may get it right for future stays and guests.Should your travels bring you back to Long Island City, we would love to invite you back so you can experience The Boro New York without any issues.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marco R. on 22 Jan 2024
Dear Anthony, Thank you for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Raul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marco R. on 21 Jan 2024
Dear Raul,Thank you for your feedback.Please accept our sincerest apologies as we fell short on your expectations. I would love to hear what went wrong and how we could of done better as we are always looking for ways to improve our guest experience.We hope that we may have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Tamia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marco R. on 19 Jan 2024
Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Tamia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marco R. on 19 Jan 2024
Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Emily

Comfortable, not a 4-star hotel
The industrial aesthetic and environmental no frills considerations of the Boro Hotel make it efficient. The room was clean and comfortable. However, the furniture, environment, and amenities are not what I would expect for a 4-star hotel. I felt that the nearby Hyatt and Hilton Home2Suites (where I have also stay in the past 3 months) were more comfortable. This was a little disappointing for my 4-star splurge.
Stayed 1 night in Jan 2024
Response from Marco R. on 19 Jan 2024
Dear Emily,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. We will take your comments into consideration as we are always looking for ways to refine our guest experience.If you wish to talk about this further, please do not hesitate to reach out to me at the property.We hope we may welcome you back again soon next time you're in the area.Thank you,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Nandrani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marco R. on 19 Jan 2024
Dear Nandrani,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024
Response from Marco R. on 19 Jan 2024
Dear Jacqueline,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Alycia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marco R. on 19 Jan 2024
Dear Alycia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon! Please do let us know what we could of done better to earn a 5 as we are always looking to refine the guest experience.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

olga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marco R. on 19 Jan 2024
Dear Olga,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Excellent

Taylor

Stayed 1 night in Jan 2024
Response from Marco R. on 29 Jan 2024
Dear Taylor,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Imelda Castilla - Hotel Manager on 9 Jan 2024
Hi Daniel, Thank you for your feedback and are happy you had a good stay. We hope to see you next time you are in the city! Regards, Boro Team

10/10 Excellent

Sierra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was excellent, hidden on a corner with the best view of the Brooklyn bridge
Stayed 1 night in Dec 2023
Response from Imelda Castilla - Boro Hotel on 4 Jan 2024
Hi Sierra, Thank you for rating us on your recent visit at the Boro Hotel! The view of Queensboro Bridge is amazing and we hope we see you again next time you are in the city! Regards, Boro Team

4/10 Poor

Sean

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The good: A modern hotel with spacious rooms and an industrial, uniquely minimalist look and feel. Close to the subway and convenient access to Manhattan. Very safe neighborhood; anyone claiming otherwise just isn’t used to being in an urban environment. The bad: Unfortunately I felt that there is much left to be desired. For the price I paid and the listing description, I had higher expectations. In my opinion this isn’t a luxury hotel but rather a 3 star claiming to be a 4 star. I noticed the rooms needed a lot of maintenance; for example the chair and tv had scratch marks. The bathroom door was also rotting at the bottom due to its close proximity to the shower. The listing claims the rooms are soundproof, but if that’s the case why did I hear my neighbors crystal clear - everything from high heels, their voices, toilet flushing and more. The fact you have to ask for a refrigerator is also ridiculous. Finally, the practice of charging resort fees needs to end. I made it clear to the receptionist that I wasn’t going to use any of the resort fee associated amenities, yet they still said it was required. Just a way to increase revenue and in the end wasn’t a lot, but is one of those junk fees that makes comparison shopping more difficult for the consumer and hopefully gets banned in the future. I’m not one to usually write bad reviews but I felt it was important to share my experience with others. I won’t be back.
Response from Imelda Castilla - Boro Hotel on 4 Jan 2024
Hi Sean, Thank you for sending us your feedback on your recent stay. We are sad to hear that we did not meet your expectations and have forwarded your feedback to the appropriate departments. We appreciate you and hope to see you again, next time you are in the city. Regards, Boro Team

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marco R. on 7 Feb 2024
Dear Chen,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Imelda Castilla - Boro Hotel on 3 Jan 2024
Hi Michael, Thank you for your feedback and are happy you had a good stay with us. We hope to see you next time you are in the city! Regards, Boro Team

10/10 Excellent

Erich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Imelda Castilla - Boro Hotel on 3 Jan 2024
Hi Erich, Thank you for your feedback and are happy you had a great stay! We hope to see you next time you are in the city! Regards, Boro Team

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend getaway
This was our second time staying. Picking a room with the New York skyline is a must. Floor to ceiling glass with a balcony that you can step out onto. The hotel rooms are in great condition and very clean. We haven't tried the restaurant yet, but in the morning you'll find magnificent pastries from a nearby bakery. If I had to complain about something it would be the lack of furniture given that the rooms are big enough. An arms chair and a bench for your baggage would be a great perk. Otherwise a great place to stay.
Stayed 2 nights in Dec 2023
Response from Imelda Castilla - Boro Hotel on 3 Jan 2024
Hi Sabrina, Thank you for taking the time to send us your feedback and appreciate you! We are happy to hear that you had a great stay and we hope to see you next time you are in the city! Regards, Boro Team

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Imelda Castilla - Hotel Manager on 31 Dec 2023
Hi Melissa, Thank you for sending us your feedback and are happy to see you had a great stay! We hope to see you again next time you are in the city! Regards, Boro Team

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Imelda Castilla - Hotel Manager on 31 Dec 2023
Hi Sherry, Thank you for sending us your feedback and are happy to see you had a great stay! We hope to see you again next time you are in the city! Regards, Boro Team