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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1611 out of 2094 reviews" "
Rating 8 - Good. 312 out of 2094 reviews" "
Rating 6 - Okay. 101 out of 2094 reviews" "
Rating 4 - Poor. 34 out of 2094 reviews" "
Rating 2 - Terrible. 36 out of 2094 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Beautiful hotel with great views!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were relatively small but well laid out, clean super modern and quiet, dead quiet which was nice considering where it is located.
Stayed 3 nights in Apr 2024

8/10 Good

Eve Gwynette Martini

Liked: Cleanliness, staff & service
Clean and tidy. But no microwave.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never slept so well before in a hotel. Very quiet and the room is very dark and comfy. I loved it! Location is excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Bar was lovely also. Very convenient
Stayed 1 night in May 2024

8/10 Good

Antreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel couldn’t be located better. The room that we had was cozy. Staff were friendly and always helpful. The room and the property in general were very clean. Plenty of shops and restaurants around. Strongly recommended!
Stayed 6 nights in Apr 2024

6/10 Okay

Judiana, Whittier

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

sergio German suazo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 🌟 cause nobody told me why they have extra charge everyday $35.00 extra a day, other than that it is excellent
Stayed 4 nights in Apr 2024

8/10 Good

Nichole M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right in Times Square. Not sure why we were charged extra for “free waters” and WiFi. Just put it in the overall room charge and not a hidden fee at check in. I also booked for 4 people and daily we were left with three towels. Why? Why should we need to call every day for one more towel? Facilities are clean. Rooms are small but likely comparable to all hotels in the area. Would be great to have subway maps or other general information on navigation around the city handy to grab.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You would be a fool to stay any place else. Yes, it’s right in the heart of Broadway but that’s what you want right? And the people from the doorman to the staff of the entire hotel were absolutely fabulous funny kind, unbelievably helpful and incredibly polite.
Stayed 3 nights in Apr 2024

8/10 Good

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience in all, check in was very easy.
Stayed 5 nights in Apr 2024

10/10 Excellent

Valeriia, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with blackout curtains.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Laura,It was a pleasure hosting at Tempo By Hilton New York Times Square! We're glad you enjoyed your visit, and we look forward to seeing you again during your next trip.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sabrina Silva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it there!! I will stay there again for sure.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Sabrina,We're delighted you enjoyed your stay at Tempo By Hilton New York Times Square! Please come see us again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Dutch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice rooms. Great views. Lobby bar is delish
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Dutch,It was a pleasure to welcome you to Tempo By Hilton New York Times Square. Situated in Times Square, our property offers an ideal location in the heart of New York City! We hope you will count on us again for your accommodations in Manhattan. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Donnabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Times Square
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Joshua,Thank you for allowing Tempo By Hilton New York Times Square to host your recent stay. We're happy to hear you had an enjoyable visit, and that you appreciated our excellent location. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in NYC.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Rori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel rooms are small but are well put together and clean
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Rori,Thank you for your feedback! We're glad you appreciated the cleanliness and layout of our rooms. We strive to ensure every guest has a comfortable and enjoyable stay, and we look forward to welcoming you back soon to Tempo By Hilton New York Times Square.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Michael,Thank you for the perfect rating! We're glad you enjoyed our convenient location and access and hope to welcome you back for another fantastic time. Sincerely,Matt Slippoy,General Manager

8/10 Good

melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The addition of a microwave to the rooms would make the hotel itself perfect.
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Melanie,Thank you for choosing Tempo By Hilton New York Times Square and for sharing your feedback. Our team is constantly working to improve, so we will be sure to share your suggestion about having a microwave available. We hope that otherwise you had a wonderful stay and look forward to welcoming you back again soon.Sincerely,Matt Slippoy,General Manager

8/10 Good

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anne B.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were exceptional! The rooms were quiet and extra clean! Thank you for a wonderful weekend~
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Anne,Thank you for providing your kind review of Tempo By Hilton New York Times Square. Sounds like your weekend getaway with us was pure bliss! We take great pride in our friendly and helpful staff, and it is fantastic that they exceeded your expectations. Peaceful and spotless rooms are essential for a restful stay, so we are delighted they measure up. It would be our pleasure to host you again in the future.Sincerely,Matt Slippoy,General Manager

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice rooms, too close to town square, very loud all night and trashy area
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Lance,Thanks for taking the time to leave us a review. We are thrilled that you enjoyed your room and our proximity to Times Square. However, we apologize that you experienced issues regarding noise during your stay. Your input is valued since our team is always looking for ways to improve guest experiences. It would be our pleasure to welcome you back to our property, where we believe “A good life is about pacing. Set your own pace at Tempo”.Sincerely, Matt Slippoy, General Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The rooms are a bit small and have very limited drawer and closet space, but are quite nice otherwise. The bar area is very busy throughout the day and we noticed tables frequently weren’t bussed. But what a wonderful location!
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Robert,It was such a pleasure having you as our guest. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Please know that our room size is standard being that we are in the heart of Times Square. Your feedback regarding the bar area will be shared internally to ensure our high standards of cleanliness and hospitality are being met. Thank you for your review, and we hope you return soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Pierre-Marc, Prévost

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Pierre-Marc,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to walk everywhere we will definitely be back.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Ana,Thank you for staying with us during your time in NYC. We are delighted our hospitable team left a memorable impression on you! Hopefully, our fantastic location allowed you to set your own pace while exploring the Big Apple, and we appreciate you mentioning its convenience to your fellow travelers. It was truly a pleasure having you here, and we look forward to your return!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The location is prime and the hotel was super clean.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Maria,Thank you for being a valued guest and for your review. We are delighted our clean accommodations and ideal location worked well for your travel needs. On behalf of our team, we extend a warm invitation for you to visit anytime.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Elissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a convenient location, very nice room (a little snug on walking room but overall nice). Would absolutely stay again.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Elissa,It was our pleasure to host you at Tempo By Hilton New York Times Square. We appreciate your kind words and are glad you enjoyed your stay. We'll look forward to welcoming you back soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Times Square
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Joshua,Thank you so much for the perfect rating. We're thrilled to know that our prime location was perfect for your needs and that you had a great time with us overall. It would be a pleasure to host you again soon, so hurry back. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great area and great customer service!!
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Narelle,Thank you so much for the five-star review! Our team works so hard to deliver attentive and serviceable hospitality, and we know they will be so pleased to hear your praise. We look forward to welcoming you back for another relaxing stay at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Crystal, Walhalla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for my 48th birthday. I enjoyed myself the staff were all super nice and the hotel was great!!
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Crystal,Happy birthday, and thank you for choosing Tempo By Hilton New York Times Square for your special celebration! We'll be sure to pass along your kind compliments to the rest of our team. It was our pleasure to have you here, and we look forward to your next visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in the heat of the action of Times Square. We also walked very comfortably to Central Park and The Empire State Building. Amazing staff and locations. Room is great and very comfortable.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Sean,Thank you for your glowing review! We're delighted to hear that our central location provided you with easy access to our city's vibrant energy. It's also wonderful to know that you were able to explore iconic landmarks with ease. We're thrilled that you found our team amazing, and we can't wait to welcome you back to Tempo By Hilton New York Times Square for another memorable stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Heeji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and caring
Stayed 3 nights in Mar 2024
Response from General Manager on 2 May 2024
Dear Heeji,We're grateful for your kind words! Knowing that you found our team to be thoughtful and caring is truly rewarding for us. Thank you for acknowledging their efforts, and we look forward to the pleasure of welcoming you back for another wonderful experience at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Mandy

Travelled with partner
Location, location, location! Friendly staff, clean property, beautiful room and great food available onsite!
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Mandy,On behalf of our team at Tempo By Hilton New York Times Square, thank you for your lovely review. It's great knowing you enjoyed our top-notch location, service, accommodations, and dining options. It would be our pleasure to welcome you back soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Luis, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is all about that sleek, modern look that just screams NYC chic. It’s like you step in and bam – you’re hit with these awesome views that’ll have you snapping pics day and night. Super comfy and stylish rooms, with windows that show off the city like a live painting. And talk about being in the middle of the action – it’s like New York’s best stuff is your next-door neighbor. Broadway shows, killer shopping, and all those famous spots are just a hop, skip, and a jump away. FYI the will charge you $34.95 each day as a destination charge, apparently is NY common hotel fee. So, if you’re hitting up New York and want a place that’s as cool and connected as you are, Tempo by Hilton is a great option to the ultimate city experience.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Luis,Thank you for providing this fantastic review of Tempo By Hilton New York Times Square. It sounds like our hotel truly captured the essence of New York City for you. We are thrilled you loved the modern design and those incredible city views that practically begged to be photographed. Being steps away from Broadway shows, world-class shopping, and iconic landmarks is definitely a perk we offer. We look forward to your next stay with us to discover of what we offer at your own pace.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Rokas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and new
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Rokas,Thank you for being a valued guest and for your review. We are pleased you enjoyed our clean facilities at Tempo By Hilton New York Times Square. On behalf of our team, we hope to welcome you back again the next time you visit the city!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Daphne Letresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, would definitely use again.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Daphne,Thank you for your kind words about Tempo By Hilton New York Times Square! We're thrilled you had a great experience and would choose to stay with us again. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful visit!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Erika,Thank you for choosing Tempo By Hilton New York Times Square and for sharing your five-star experience! We are sincerely pleased to hear that you had an enjoyable stay with us and we look forward to welcoming you back to our property where we believe, “A good life is about pacing. Set your own pace at Tempo.” Sincerely, Matt Slippoy, General Manager

8/10 Good

Jason Neil, Hillsboro

Excellent location if you are in Manhattan to see Broadway shows.
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Jason,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Tempo By Hilton New York Times Square.Sincerely,Matt Slippoy,General Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay in Manhattan/Times Square area. Stayed with two dogs, property very accommodating.
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Mark,We appreciate your review of Tempo By Hilton New York Times Square. It was our pleasure to provide comfortable accommodations for you and your furry family! We are always happy to match your Tempo and assist with anything you may need. Thank you for sharing your feedback. We are pleased to welcome you to our property, where we believe “ A good life is about pacing. Set your own pace at Tempo.”Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sérgio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally right next to Times Square, newly refurbished to a very modern and high tech style.
Stayed 6 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Sérgio,Thank you for your review of Tempo By Hilton New York Times Square. We're delighted to hear you enjoyed our prime location and stylish property. It was our pleasure to have you here, and we look forward to welcoming you back the next time you're in the city!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tanissa Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property best NYC location to attractions, Times Square, dining and shopping. Lovely upscale hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Tanissa,We know how hard it is to book the perfect location in NYC, and we're thrilled to hear we're able to deliver an unforgettable Times Square experience. At Tempo, we put you in the center of where it all happens, providing direct access to the unforgettable and invigorating rhythm of the city from the comfort of our modern accommodations. We look forward to welcoming you back to Tempo By Hilton New York Times Square, where we believe in setting your own pace.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here when I’m in NYC! Thank you!
Stayed 6 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Catherine,Thanks for your feedback. It is our pleasure to hear that staying with us at Tempo By Hilton New York Times Square made such a positive impact on your experience. We hope to welcome you back for another great stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempo is right at Times square and ideally situated for those who want to see Manhattan. There is lots to see close by and numerous transportation options to get you to other parts of New York city. Staff is friendly and very helpful. Great place to stay!
Stayed 7 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear James,Thank you for taking the time to provide your kind review of Tempo By Hilton New York Times Square. We are delighted that our convenient location and pleasant staff helped provide you with the stay you expected. It would be our pleasure to host you again while you enjoy the sights and sounds of Times Square at your own pace.Sincerely,Matt Slippoy,General Manager

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far too expensive to dine/drink in hotel.
Stayed 5 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Tom,Thank you so much for the high rating. While we trust that you had a good stay with us overall, your feedback regarding our food and drink rates is gratefully received. It would be a pleasure to host you again in the future, so hurry back. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are amazing, room was sparkly clean and new. Location was central.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Paula,It was such a pleasure to welcome you to Tempo By Hilton New York Times Square! Our team will be thrilled they left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations. Hopefully, our fantastic location allowed you to set your own pace while exploring NYC, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Matt Slippoy,General Manager