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Reviews of SIXTY Lower East Side

4.5 out of 5
SIXTY Lower East Side
190 Allen Street, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 376 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 163 out of 1005 reviews" "
Rating 4 - Poor. 103 out of 1005 reviews" "
Rating 2 - Terrible. 119 out of 1005 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms. Great service. Fun and lively area. Highly recommend.
Stayed 6 nights in Apr 2024
Response from Front Desk on 2 May 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

8/10 Good

roderick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Front Desk on 28 Apr 2024
I'm so pleased your stay with us was so enjoyable. Thank you for leaving this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the balcony view. Really nice bedroom. However, there is loud music from the bar some nights. Still a great stay
Stayed 6 nights in Mar 2024
Response from Front Desk on 19 Apr 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

6/10 Okay

Laura, New Milford

Liked: Cleanliness, staff & service
I like that everything I wanted like coffee, snacks, etc. were with in walking distance. The staff was very hospitable! The only issue I had was that in order to get ice, I had to tell the front desk and a staff member would bring it to me. I never got the ice but other than that my stay was pretty ok. Nice and quiet.
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.

4/10 Poor

dale

We were very disappointed. Hotel was accommodating trying to find a room that would better suited for my minor child but unfortunately there wasn’t any other rooms. It was 1030 pm and our room was vibrating from the club and heard the music. It was inhabitable for him. Upsetting birthday for him. checked out and was advised we would be refunded and to contact Expedia and tell them hotel is okay with it. This is not true we hear now. Need to pay first night
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sauna was broken the whole week we stayed.
Stayed 6 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 Excellent

Sharona, Bronx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel in lower east side
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
I'm so pleased your stay with us was so enjoyable. Thank you for leaving this amazing review. I look forward to seeing you again soon.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

10/10 Excellent

Breeyana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Noisy
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for leaving a review of your recent stay.

6/10 Okay

Shekima

The property was ok it was loud and it smelled like weed all night
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

8/10 Good

Mandellas

Travelled with family
Liked: Cleanliness, staff & service, amenities
I am a big fan of the Sixty brand of hotel so much so I would have been interested in membership if they offered it. This would be my third stay at Sixty LES. I actually fell in love with the Lower East Side because of this Hotel. The LES and Alphabet City, are now like a home away from home and 190 Allen Street was home base. The Hotel is dated now which is to be expected nothing remains new for long. I have such great memories of the hotel before covid. This last stay was extra special. It was my wife’s 50th birthday. We had a blast it was just unfortunate that the hotel we have come to love was not at its best. Upon arriving we noticed a difference as soon as we came through the familiar revolving doors. The staff were helpful but not cheerful. They had that I am just doing my job look not I am here to give you the Sixty boutique modern hotel service we were use to. When we got to our room (King suite) we noticed that the bed platform was damaged, the wood veneer on the cabinetry and shelving was full of abrasions and dings the closet’s hinges were loose some light switches didn't work. The signature illumination piece behind the bed had tape strip glue in some areas. We were put off at first, but the rain shower and the bathroom area were good. The rain shower is the best in downtown. It is an experience all on its own. The dark flooring and exposed cement ceiling are always a seller for me. I still love the room design. It just needs an upgrade.
Stayed 5 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you Mandellas for being such a loyal guest. I'm sorry to hear that your visit to our hotel did not meet our standards. I will pass your notes to our Director of Operations and our Director of Housekeeping. I hope we can have you back again to show you a proper visit.

8/10 Good

Nafi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 27 Feb 2024
Thank you Nafi for leaving us a review.

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected! Staff were all very kind and helpful. Social club was fun & the gym is a decent size to get a good workout in. Only downsize was there was an issue with pipes which caused an obnoxious humming sound on and off.
Stayed 2 nights in Feb 2024
Response from Front Desk on 23 Feb 2024
Hi Aaliyah,I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on 22 Feb 2024
I'm so pleased your stay with us was so enjoyable. Thank you for leaving a review. I look forward to seeing you again soon.

2/10 Terrible

tomoko Imade, granada hills

Disliked: Cleanliness, staff & service, property conditions & facilities
It used to be kinda nice. Stayed here pre pandemic and it was good boutique hotel. clean, nice amenity, dark and chic. now it's just dark. ON TOP OF THAT, HOUSE KEEPING REMOVED my personal belongings from the room (a brand new shopping bag) and when I reported it to the front desk, they would "investigate it and report back. After a week, they are "still under investigation". It's a clear negligence on the staff, yet no apology or compensation for it.
Stayed 5 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. Our Director will reach out if he hasn't already, so we can resolve this matter personally.

10/10 Excellent

roderick

Stayed 1 night in Feb 2024
Response from Front Desk on 20 Mar 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 Excellent

Gabby

Stayed 1 night in Feb 2024
Response from Front Desk on 20 Mar 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at Sixty LES in the king suite. Beautiful lush and safe hotel. Highly recommend
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

6/10 Okay

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The sink and shower made a loud obnoxious noise when they were off? Not sure why but was very disruptive when it was time to sleep. Nice hotel outside of that.
Stayed 1 night in Jan 2024
Response from James K - Director of Operations. on 1 Feb 2024
Hi Terri,I'm so sorry to hear that your stay with us did not meet our expectation. After learning of this noise, my Engineering team was able to locate the plumbing issue and prevent a larger issue. Thank you for bringing this to our attention. I hope we can have you back to experience a proper stay.

8/10 Good

bjorn

Stayed 1 night in Jan 2024
Response from Front Desk on 20 Mar 2024
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

4/10 Poor

Cynthia, coral springs

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This stay would of been wonderful but the walls are so thin my neighbor was screaming and it was like they were in my room. This happened both nights with the first night being the worst. I call reception twice and the guy wouldn’t stop yelling. His yelling and laughter woke me up all night until like 5am. I have never experienced such thin walls and I travel every week for work. Just for this, I would def not stay here again as sleep is extremely important to me.
Stayed 2 nights in Jan 2024
Response from James K - Director of Operations. on 24 Jan 2024
Hi Cynthia,I'm extremely sad to hear that your experience at our hotel did not meet our standards. While we do have a noise curfew, it is never pleasant when a noisy guest disrupts the other guests. We would love to have you back so we can show you a better experience.

2/10 Terrible

kelly maxim

Business traveller
Disliked: Amenities, property conditions & facilities
Nice staff
Response from Front Desk on 23 Jan 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 Excellent

Vivian, Cupertino

Stayed 4 nights in Jan 2024
Response from Front Desk on 20 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappointed!
This was our 2nd time staying at Sixty LES and they did not disappoint. The room was very clean and spacious for NYC, the location is perfect (close to some of the best restaurants in the city), and the staff was always friendly! My family will continue to choose this hotel anytime we travel to the city
Stayed 3 nights in Jan 2024
Response from Front Desk on 12 Jan 2024
Hi Jacob,Thank you for your kind words. We can't wait to host you again.

10/10 Excellent

Ramon

Stayed 1 night in Jan 2024
Response from Front Desk on 9 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

4/10 Poor

Kayla

Liked: Property conditions & facilities
Disliked: Staff & service
the employee at the front desk was trying to sell us an upgrade for $30, without us asking, when as a member of gold, it should be complimentary. after refusing the employee suggested it several times and it was very uncomfortable.
Stayed 1 night in Jan 2024
Response from Front Desk on 9 Jan 2024
Hi Kayla,I'm so sorry our agent was overly pushy about an upgrade. I double checked with Expedia, and we were not notified about your status with them. Normally when available we do offer a comp upgrade. I have spoken with our Front Desk Manager and hope this experience does not prohibit having the change to host you again.

6/10 Okay

Winnie

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so incredible at this property, Danielle at front desk is Awesome so helpful from check in to extending our stay to helping me in parking car to unload my baby boy etc. I enjoyed this property, and the value is there. Thanks!
Stayed 3 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Shout out for Nazar at the front desk who was particularly welcoming and helpful!
Stayed 7 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Leslie, carpinteria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Front Desk on 9 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Crystal

Stayed 2 nights in Dec 2023
Response from Front Desk on 23 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 Excellent

Juan

Stayed 4 nights in Dec 2023
Response from Front Desk on 3 Jan 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

2/10 Terrible

Alexx

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I love nyc. I regularly travel there for work. I have NEVER been more disappointed in a hotel, especially for this price point. I ended up only staying one night of my 5 nights booked, and paid around $550 for a single night in hell. The building is dirty and the “modern” features are cheap, often broken, and not even aesthetic. The pool and all amenities are closed. There is no water or ice. The bathroom is connected to the bedroom in a bizarre way that does not provide any privacy for you/travel companions. It is incredibly loud in the room due to the elevator, hallway noise and poor insulation to the outside. The view is far from attractive from the hotel. I actually hated this place in every way except the bed was decently comfortable. Don’t stay here.
Stayed 5 nights in Dec 2023
Response from Front Desk on 3 Jan 2024
Dear Alexx,I'm extremely sad to hear that your experience at our hotel did not meet our standards. While our outdoor pool does have seasonal hours of operation all our other hotel amenities, such as the gym and the sauna are available 24/7 - 365. I'm very sorry we failed to fully inform you. If you care to discuss these issues please reach out to Director of Operations; James at the hotel directly.

10/10 Excellent

Rocdessa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My friends and i had a great experience at Sixty Les. Would recommend.
Stayed 2 nights in Dec 2023
Response from Front Desk on 29 Dec 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Aszur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 28 Dec 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Dec 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 Good

Erika M, Billerica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the lower east side! First time staying at a Sixty property! The staff at check in was super fast and friendly. The room was nice/ shower was great! Had a couple drinks with friends at the restaurant bar and enjoyed all the activity the club was bringing in! I'd definitely stay here again. Also, as we arrived, a parking spot opened up right in front of the hotel! Bonus! free parking on Sunday! Walked right in! no fee!
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Dec 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and awesome
Stayed 2 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

2/10 Terrible

Shytina

Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

8/10 Good

Leonie

Business traveller
Liked: Property conditions & facilities
Good spot very nice. Pumping music from the bar. So be happy with the vibe if you want to sleep.
Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. Including a major renovation to our nightclub where we installed noise dampening insolation to prevent guest disruption. I hope we have a chance to host you again.

6/10 Okay

zheng

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The room is big and clean, and the location is also perfect. But the noise at the social club inside the hotel keeps me from sleeping till 2 AM. It is not suitable for my meeting the next day. The guy at the check-in was timid and wouldn't say extra words to me, so I did not know the hotel offered $10 credit daily from the Mimbar, and there is a spa, etc. There is one day when the water turns yellow and I have no shower in the morning, The hotel only credits 4 day experience fee but still charges me one day ( even though I don't have any experience ).
Stayed 5 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
Hi Zheng,I'm so pleased you enjoyed our rooms. While we did have a plumbing issue during your stay, I'm pleased to say that the issue was quickly resolved and all guests had hot water by 8am. The guest experience fee which is similar to a resort fee or a facility fee, and provides access to the gym, wifi, and local phone calls.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on 19 Dec 2023
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor lighting in my room, no coffee/tea service. Only had espresso. No luggage stand, I had to leave my luggage opened on the floor which was very cumbersome. Shower was hard to figure out and I never did figure out how to set the alarm clock. The Hotel was going for the Modern look but neglected to take into consideration ease of use. I would not stay here again.
Stayed 5 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 Excellent

Ruben

Stayed 5 nights in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Noisy and deposit is a joke
Noisy social club next to our room $450 deposit is extremely unreasonable and limited spending while in the city
Stayed 3 nights in Nov 2023
Response from Front Desk on 5 Dec 2023
I'm sorry to hear that your visit to our hotel did not meet our standards. Our incidental hold of 150 per night is set to cover minibar items and at as a security deposit. I hope we have a chance to host you again.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time my family and I stated at Sixty LES. They loved the location and room so much, they wouldn't let me look at other places.
Stayed 5 nights in Nov 2023
Response from Front Desk on 1 Dec 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.