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Reviews of Off Soho Suites Hotel

2 out of 5
Off Soho Suites Hotel
11 Rivington St, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 369 out of 1003 reviews" "
Rating 8 - Good. 349 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sunil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in May 2024
Response from GABE on 4 May 2024
THANK YOU FOR YOUR STAY WITH US

10/10 Excellent

Kyle

Travelled with partner
Liked: Staff & service
Owner was very pleasant and friendly. The property had a very nice charm
Stayed 1 night in Apr 2024
Response from GABE on 1 May 2024
thx for your stay

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 6 nights in Apr 2024
Response from GABE on 4 May 2024
THANK YOU FOR YOUR STAY WITH US

10/10 Excellent

Amy, Merrimack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so great with plenty of room for the 4 of us. The staff was very friendly and the whole hotel was so clean and well designed.
Stayed 2 nights in Mar 2024
Response from GABE on 11 Apr 2024
thank you for your stay with us

8/10 Good

LARS

Travelled with family
Liked: Cleanliness, staff & service
dated but spacious apartment hotel near Soho district and Chinatown.
Stayed 3 nights in Mar 2024
Response from GABE on 1 May 2024
thx for your stay

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Staff & service, amenities
The room was comfortable. It was convenient for having 3 kids on vacation.
Stayed 4 nights in Mar 2024
Response from GABE on 11 Apr 2024
thank you for your stay

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from GABE on 4 May 2024
THX FOR YOUR STAY

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and helpful during our booking. Room was spacious and enjoyable
Stayed 1 night in Feb 2024
Response from GABE on 1 May 2024
thank you for your stay with us

10/10 Excellent

Kendelyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the space definitely a hidden 💎 gem
Stayed 1 night in Mar 2024
Response from GABE on 7 Mar 2024
thank you for your stay with off soho suites hotel see you again

6/10 Okay

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service
It fit our needs.
Stayed 1 night in Mar 2024
Response from GABE on 7 Mar 2024
thank you for your stay wit us

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great suite. The only complaint is there were no working outlets in the bedroom.
Stayed 2 nights in Mar 2024
Response from GABE on 7 Mar 2024
thank you for your stay and we will address this directly

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This rooms are a great size for the area and price. Front desk staff is very helpful and accommodating. Location is fantastic but not loud at night. Will definitely be coming back for future visits to the city.
Response from GABE on 7 Mar 2024
thank you so much for your stay hope to see you again

10/10 Excellent

David

Great stay.. RESPECTABLE ESTABLISHMENT.
Stayed 2 nights in Feb 2024
Response from GABE on 27 Feb 2024
thank you for your stay with us

10/10 Excellent

Carissa

Stayed 1 night in Jan 2024
Response from GABE on 1 May 2024
thanhs for your stay

8/10 Good

Ellen

Liked: Cleanliness, staff & service
Full kitchen⁹
Always a warm greeting. Its nice to have a full kitchen. The place runs very hot in the winter and you will have to open the windows. Great location.
Stayed 2 nights in Jan 2024
Response from GABE on 10 Feb 2024
thx for your stay with us see you again

6/10 Okay

Tyra

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review- Parker
Awesome check in experience with Gabe at front desk. Enjoyed stay at hotel
Stayed 3 nights in Dec 2023
Response from GABE on 5 Jan 2024
thank you so much for your stay with us wishing you haooy new year see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, spacious rooms
This property is converted apartments, which translated into a surprisingly large space with an efficiency kitchen/dining area and living room, a bathroom, and a smallish bedroom with two twin beds. The place was spotless and the wood floors were shiny and seemed recently refinished. We ended up paying a premium for New Year's Eve Friday, $370 for the night; regular rate is half this and would be a very good deal indeed by NYC standards. Only two complaints: "parking," mentioned on the webpage, cost $55/night and was a six-block walk. If you're driving, this probably isn't your place. Also, although the kitchen had a small coffee machine, no coffee set-ups were provided, nor was there coffee (much less breakfast!) downstairs. Management could easily provide in-room coffee set-ups for a couple of bucks a night. Apart from these two things, the room was excellent.
Stayed 1 night in Dec 2023
Response from GABE on 5 Jan 2024
thank you for your stay with us see you again

10/10 Excellent

Tangerine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
1hour away from Time square if walking...if not? The subway station 5 minutes away . Mix income neighborhood, low income housing few minutes away. Target and whole foods 10-15 minutes away. Check in time 2pm, we arrived 6:30am wasn't allowed to check in. Refrigerator inside suite was kinda musky, dirty.
Stayed 2 nights in Dec 2023
Response from GABE on 5 Jan 2024
thank you for your stay

10/10 Excellent

Gabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GABE on 30 Dec 2023
thank you for your stay with us

10/10 Excellent

Madeline

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Everyone that works there is very nice! The place could have been cleaned a bit better before we arrived, but overall it was perfect for the needs of my stay. Great location too! Thank you for having us!
Stayed 3 nights in Dec 2023
Response from GABE on 30 Dec 2023
thank you for your stay with us happy new year

2/10 Terrible

Jose

Stayed 3 nights in Dec 2023
Response from W on 2 Jan 2024
thank you for your stay we will address this directly

10/10 Excellent

Jeniffer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from W on 19 Dec 2023
Thanks, for staying on the Off soho suietswe are very thankfull for your generous review .

8/10 Good

Keenan

Liked: Cleanliness
Check in was great. Tvs need to be updated, i was granted a late check out which i very much appreciated because it helped me greatly. I get a call at 11:50 with the front desk person telling me it's time to go rudely. I explained i was granted an extra hlf hr which again i was thankful for but he continued to act like i didn't until i went down to the desk and showed him the email verifying that i didn't have to leave yet. Night and day difference from the nice treatment from the overnight person who checked me in and the rudeness from the morning person.
Stayed 1 night in Dec 2023
Response from GABE on 30 Dec 2023
thank you so much for your stay with us wishing you happy new year

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and friendly staff, clean rooms. Shared bathroom was with one other room only. And there was even a kitchenette to use.
Stayed 2 nights in Dec 2023
Response from W on 11 Dec 2023
It was a great pleasurer having you deer guests.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet. Place was clean and staff were super nice.
Stayed 1 night in Dec 2023
Response from GABE on 7 Dec 2023
thank you for your stay with us see you again

8/10 Good

Sara Marisa, Tarrytown

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff very friendly and helpful. Convenient to subway a few blocks away. The neighborhood is vibrant (can be a little noisy.) Everything was clean if just a little wonky as is the case with older buildings. Lovely lounge area in front. Clean.
Stayed 1 night in Dec 2023
Response from GABE on 16 Dec 2023
thank you for your stay with off soho

10/10 Excellent

joslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place Great location Kind staff Old school prices
Stayed 3 nights in Nov 2023
Response from GABE on 7 Dec 2023
thank you so much for youe stay with us

4/10 Poor

Kevin

Stayed 1 night in Nov 2023
Response from GABE on 2 Jan 2024
thank you for your stay

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GABE on 7 Dec 2023
thank you so much for your stay with us

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar trip
Our stay was great and a hop, skip & jump from a couple places. Very reasonable price and comfortable. Very good place to meet with love ones.. Thanks SOHO 😊
Stayed 1 night in Nov 2023
Response from GABE on 18 Nov 2023
thank you so much Nora for your stay with us hope to see again

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Economy room with shared bath was small but impeccably clean. While it's small it feels kind of cute and cozy - like one of those old NYC apartments in a prewar walkup; there is a certain charm in that. No frills of course but no complaints whatsoever. Expect commotion on the street into late hours. If this is the neighborhood you want to stay in, maybe traveling solo and not coming to get pampered, just need a comfy place to crash, then excellent value - I'd stay again!
Stayed 1 night in Nov 2023
Response from GABE on 7 Dec 2023
thank you for your stay with us see you again

6/10 Okay

MAGDALENA

Travelled with family
Disliked: Amenities, property conditions & facilities
Slaapbank in de woonkamer slecht. Keuken bestaat wel maar dat is niet de bedoeling dat het gebruikt wordt. Gedetailleerd interieur.
Stayed 3 nights in Oct 2023
Response from GABE on 16 Dec 2023
thank you for your stay

10/10 Excellent

Cameron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome value and location & staff, don’t think you can beat Off Soho Suites for the money.
Stayed 4 nights in Oct 2023
Response from GABE on 18 Oct 2023
thank you for your stay see you again

10/10 Excellent

Alnaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel for the rate will be rebooking when I come back
Response from GABE on 18 Oct 2023
thank for your stay

10/10 Excellent

Lauryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient location, easy check-in and check-out. would recommend for a quick stay
Stayed 1 night in Oct 2023
Response from GABE on 17 Oct 2023
thank you for your stay

2/10 Terrible

Julieta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a ghetto area with lots of homeless , drunks , trash everywhere , graffiti . This was skid row in downtown L.A. not width paying over 200 for this. I never been in an room where I had to share another room with guest and had to share the same bathroom which I had to step outside my room to use. I really felt very unsafe and did not sleep all night left the room at 4 am. This this of hotel shouldn’t be part of the choice hotels that Expedia has
Stayed 1 night in Oct 2023
Response from W on 11 Dec 2023
Hello, we are truly sorry for you review, however our hotel had been operating since 1989 and ever had this harsh review, about criticizing, our best neighbor almost in Manhattan.

10/10 Excellent

NICHOLAS

Stayed 1 night in Oct 2023
Response from W on 4 Nov 2023
we appreciate your business always .

10/10 Excellent

JOOWON

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from GABE on 11 Oct 2023
thank you for your stay with us

10/10 Excellent

John Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Staff were really friendly.
Stayed 1 night in Aug 2023
Response from GABE on 11 Oct 2023
thank you for your stay with us hope to see you again

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I suppose we got what we paid for. It’s NY and NY is ridiculously expensive. It was a great area to be but the property was pretty old, dreary and noisy and internet was slow and intermittent. I think our expectations were too high for the amount we paid.
Stayed 3 nights in Oct 2023
Response from GABE on 11 Oct 2023
thank you for stay

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GABE on 9 Oct 2023
thank you so much for your stay with us see you again

6/10 Okay

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location but overall disappointing. The main reason we booked this was it offered a ‘full kitchen’ which we require to cater to our children’s dietary needs. The full kitchen indeed had an oven, however no oven trays, only one pot and was generally in poor condition. The metal stove circles were inexplicably hanging off the light in the kitchen! So we ended up living on what we could cook in the microwave instead. Also no tea towels and no plug for the kitchen sink. The water pressure was not great in the shower and the first time we used it the tap wouldn’t turn off so we had to get this fixed by the staff.
Stayed 2 nights in Oct 2023
Response from GABE on 11 Oct 2023
we will address this directly and thank you for you stay

6/10 Okay

sarbagya

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from GABE on 11 Oct 2023
thank you for your stay

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Oct 2023
Response from GABE on 11 Oct 2023
thank you for your stay

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 1 night in Sep 2023
Response from GABE on 11 Oct 2023
thank you for your stay with us

10/10 Excellent

Stacy Leigh

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite go to spot in Lower Manhattan. Its affordable, safe and always clean. The staff is top notch. almost dont want to share my secret spot. Lol
Stayed 3 nights in Sep 2023
Response from GABE on 11 Oct 2023
thank you so much for your stay with us

10/10 Excellent

aleko

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel good stuff
Stayed 1 night in Sep 2023
Response from GABE on 27 Sept 2023
thank you so much for your stay with us hope to see you again

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The staff was very friendly and the check-in was easy. It seemed like a good value for the money. The linens could have been nicer, but that's my only complaint! Would stay again.
Stayed 2 nights in Sep 2023
Response from willy on 19 Sept 2023
Thanks' Dear guest will have a great pleaser having you again .

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Unique stay. The staff are wonderful and make the entire experience.
Stayed 2 nights in Sep 2023
Response from GABE on 16 Sept 2023
thank you so much for your stay with us hope to see you again