2 bars/lounges, rooftop bar

Reviews of Moxy NYC Chelsea

4 out of 5
Moxy NYC Chelsea
105 West 28th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maya

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Hey Maya, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Chelsea. We hope you’ll come back to see us again real soon!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

gurjit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great all round, staff lost my parcel but a gentleman called Kevin was committed on locating it and was genuinely the most helpful member of staff for our whole trip
Stayed 4 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear Gurjit, Thanks for staying at Moxy NYC Chelsea and for your high rating. We are pleased your overall experience was pleasant. However, we are sorry for the concern you outlined with your parcel. While we are glad our associate, Kevin, helped you to retrieve it, we are sorry for the inconvenience this caused in the first place. We will share your kind words with him, and we are sure he will be very happy to know that you mentioned him in the review. It was a true pleasure hosting your visit, and we would love for you to come back soon.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Frank

Liked: Staff & service, amenities, property conditions & facilities
Nicest staffbive ever dealt with. Comfortable and clean with great amenities. Thanks and congrats to Moxy Chelsea
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Hey Frank, Thanks for the stellar review of Moxy NYC Chelsea! We are thrilled you loved our incredible crew, modern amenities, and comfy rooms. It was such a pleasure hosting your visit, and we can't wait to have you back.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Hey Kelly, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy NYC Chelsea. We hope you’ll come back to see us again real soon!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Hey Marc, Thanks for the great review of Moxy NYC Chelsea. We think we have a pretty hip vibe going on too. We’re so happy you gave our friendly crew a shout out-they are the best! Come back and see us anytime.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s my go to hotel when traveling to NYC. Great location and easy to get to
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hey Anne, Thanks for choosing us again and for the kind review! It is so great to hear how much you enjoyed our convenient location. All of us here at Moxy NYC Chelsea hope to see you again soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Latrina

Stayed 2 nights in Apr 2024
Response from General Manager on 21 May 2024
Hey Latrina, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy NYC Chelsea. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Peace + Love + MOXY,Michael Ferrara, General Manager

8/10 Good

Capt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views is the city are amazing. Rooms have little to no storage. The bar on the ground floor has terrible cocktails, worst I’ve ever had. The check in staff were extremely accommodating and friendly. Rooms were very clean.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Guest, We are delighted to know how happy you were with the stunning views and our friendly crew. However, we sincerely apologize for the unpleasant experience that you had at our bar and also for the inconvenience caused in your guest room. Your concerns are important to us and we will share them appropriately. Thank you for choosing Moxy NYC Chelsea, and we hope to welcome you back soon for a flawless stay.Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Hey Vivienne, We loved your rating and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view, location and the hotel itself. Loved that it was close to a lot. Just be prepared as it’s a very small room. Pack lightly it’s hard to find space for bags. Otherwise everything was great.
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Apr 2024
Hey Lauren, We are grateful for this great rating and praise! We love that you noticed all the things that make Moxy NYC Chelsea special. We are sure our future guests appreciate all the details and tips! It was a pleasure hosting you, and we hope you revisit soon.Peace + Love + MOXY,Michael Ferrara, General Manager

2/10 Terrible

Lisa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Hey Lisa, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Khushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Hey Khushi, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy NYC Chelsea. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, though compact, was beautiful. View of the city was excellent.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hey David, Thanks for the great review! We are thrilled that you loved so much about your time here at Moxy NYC Chelsea. We hope you'll come back to enjoy the fantastic views and our stunning rooftop!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Sarah Flynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moxy in Chelsea was so dreamy, we didn’t want to leave! Loved the decor, second floor bar area, and the staff was super friendly and helpful. 10/10 would stay again!
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Hey Sarah, Thanks for the great review! We are thrilled that you loved so much about your time here at Moxy NYC Chelsea. We hope you'll come back to enjoy the fantastic views and our stunning rooftop!Peace + Love + MOXY,Michael Ferrara, General Manager

8/10 Good

Sang

Liked: Staff & service, amenities, property conditions & facilities
The property was in a nice and relatively quiet location. The staff was really friendly and I liked that we got a restaurant voucher that was included with the room rates for the hotel. The rooms were clean for the most part but I think the floors were a bit dusty. Otherwise, it was a nice stay and will consider staying again.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Hey Sang, Thanks for the great review of Moxy NYC Chelsea! We are thrilled that you loved our fab location, lively crew, and took advantage of the voucher provided to you. However, we are sorry that we missed the mark with some of our styling services during your stay. This will be addressed with our housekeeping crew to make sure we are more diligent moving forward. We hope you'll come back soon for an absolutely flawless stay.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Steven

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Hey Steven, We are pleased to hear that you enjoyed so much about our hotel! Thanks for your awesome rating. We can’t wait for you to come back and visit us here at Moxy NYC Chelsea!Peace + Love + MOXY, Michael Ferrara, General Manager

8/10 Good

Danyelle N, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Hey Danyelle, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Chelsea. We hope you’ll come back to see us again real soon!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Julia

Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Hey Julia, We loved your rating and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun stay as always at the Moxy. Convenient location, right by two subway lines, and of course walkable to so much. The beds are extremely comfy. The rooftop bar has spectacular views, too. Like with most stays in NYC, though, the rooms are pretty small and the price is pretty high. The "destination fee' actually buys you credit at the cafe- a plus since most NYC hotels' fees buy you nothing.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Hey Alexandra, We absolutely love this review of Moxy NYC Chelsea, and the all details you provided. From our welcoming Crew to our unique room concepts which offer amazing views of the city, we love that we are different from other hotels with our features that reflect a current and fun lifestyle. Come back soon and try out some of our other incredible food and beverage concepts - we promise you'll love it! See you soon.Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better working elevators
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Hey Lee, Thanks for your review and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Sapriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel in the floral district. Clean rooms, shared areas, and friendly staff. Great gym and hotel bar. Good food in walking distance. Convenient to metro and Madison Square Garden. There is a rooftop bar/club so be prepared for thumping music on the weekends. The rooms are smaller than standard hotel rooms but enough space.
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Hey Sapriya, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy NYC Chelsea. We hope you’ll come back to see us again real soon!Peace + Love + MOXY,Michael Ferrara, General Manager

4/10 Poor

Cindy

Stayed 2 nights in Mar 2024
Response from General Manager on 20 Apr 2024
Hey Cindy, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Peace + Love + MOXY,Michael Ferrara, General Manager

6/10 Okay

Sandra

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Hey Sandra, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Giovanni, Moorestown

Travelled with group
Liked: Cleanliness, amenities
Love your property.. Very beautiful..
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Hey Giovanni, Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Moxy NYC Chelsea. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Peace + Love + MOXY, Michael Ferrara, General Manager

4/10 Poor

David

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms super small, oppressively small. Sink in room poorly designed and difficult to even shave. Shower leader into toilet area and room.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hi David, Thanks for your honest feedback. We have designed our cozy rooms based on what today’s travelers are looking for, and we apologize for not meeting your expectations with the size of the room and layout. Additionally, we are sorry for the inconvenience caused by the water issue with the shower door during your stay. We regret that your stay did not reflect our commitment to providing our guests an outstanding experience in every area. We want to assure you that we are actively working on our maintenance routines to prevent such concerns.Thank you for your patience and understanding. We appreciate you giving us a chance and hope to see you again soon. Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Oguz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good time up there and would love to stay anytime soon again
Stayed 1 night in Feb 2024
Response from General Manager on 24 Mar 2024
Hey Oguz, We are thrilled your stay at Moxy NYC Chelsea was perfect in every way, and we appreciate your lovely feedback. It is always a joy to see our guests are excited about returning; we look forward to it!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Taylor, Colonie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly, check in and out is very fast and they are accommodating. My room needed to be switched because of a leak and they gave me room credits and free drinks! Woo!
Stayed 3 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Hey Taylor, Thanks for the kind feedback! We apologize for the issues you experienced with your initial room; however, we are pleased that our crew resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We also are grateful to you for sharing your pleasant check-in/check-out experience. We hope you will stay with us again the next time you are in Moxy NYC Chelsea.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Amerea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Mar 2024
Hello Amerea, We agree - our lively crew, awesome location, and unique concept make us a breath of fresh air! Thanks for leaving such a FANTASTIC rating for Moxy NYC Chelsea, and we look forward to seeing you again.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Ruby

Liked: Cleanliness
Great service.
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Hey Ruby, Thank you for choosing Moxy NYC Chelsea during your time in the city and for mentioning our dedicated team. We believe we have the best of the best, and we will thoroughly enjoy sharing your comments with everyone. We hope you will come back soon to see us!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Elizabeth, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for an overnighter near Penn Station. I recommend it!
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Hello Elizabeth, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We appreciate your recommendation and look forward to welcoming you again at Moxy NYC Chelsea. Peace + Love + MOXY, Michael Ferrara, General Manager

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay for four ladies in the quad room. The room was quiet, clean, and comfortable. Could have had a few extra amenities in the room like extra toilet paper, Kleenex, hand towels, and small stools considering it was a room for four. Was a good stay overall.
Stayed 4 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Hey Lindsey, Thanks for choosing Moxy NYC Chelsea and for your feedback. We are delighted you enjoyed your stay and were pleased with your accommodations. However, we are sorry that your room was not adequately stocked with the necessary amenities. We will address this with the appropriate team to ensure a better guest experience. It was a pleasure hosting your visit, and we hope to see you all again soon. Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my girlfriend loved the view of the Eiffel tower.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Hey Lance, We loved your review and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Thelma Sumirey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful and the view from my room was amazing. But, around there are a lot of homeless and crackers a lot. Also, there is not parking at all.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Mar 2024
Hey Thelma, Thank you for all the wonderful words about our gorgeous property and stunning views! However, we regret your disappointment with some of the aspects of your stay. It was a pleasure hosting you at Moxy NYC Chelsea, and we hope you will come back to see us again soon. Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Marienka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Hey Marienka, We loved your rating and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

2/10 Terrible

Kate

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Hello Kate, On behalf of our entire crew, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Shergeel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Hey Shergeel, Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Moxy NYC Chelsea. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Fiorela

Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Hey Fiorela, We are pleased to hear that you enjoyed so much about our hotel! Thanks for your stellar rating. We can’t wait for you to come back and visit us here at Moxy NYC Chelsea!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

melissa

Travelled with partner
Liked: Amenities
We had a great stay, clean, modern, friendly staff, great bars for night life and a short walk to MSG for the concert we came in for.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Hey Melissa, Thanks for the stellar review of Moxy NYC Chelsea! We are thrilled you loved our fantastic location, incredible crew, and amazing bars. It was such a pleasure hosting your visit, and we can't wait to have you back.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel - super convenient location.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Hey Emily, Thanks for staying with us and taking the time to mention how much you loved our fun atmosphere and amazing location. We hope Moxy NYC Chelsea will be your first choice whenever you are in the area - see you soon!Peace + Love + MOXY, Michael Ferrara, General Manager

4/10 Poor

Laura

Travelled with partner
Disliked: Staff & service
Staff barely answered phone at front desk. Had to ask for new sheets and towels multiple times and physically go down to the front desk to get someone to do something.
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Hello Laura, Thanks for the evaluation and for staying with us. We aim to give each guest the absolute best service possible; therefore, we are truly sorry for not meeting these expectations and for the missteps with our service while you were here. We have taken this up with our Crew to make sure we improve our services moving forward, and we hope you will reconsider staying with us again so we can take care of you in true Moxy fashion.Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

Wyley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The 30$ a day amenities spending money fee thing is hella confusing though
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Hey Wyley, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy NYC Chelsea. We value hearing about the things you would change, and we hope you’ll come back to see us again real soon!Peace + Love + MOXY, Michael Ferrara, General Manager

10/10 Excellent

sarah

Stayed 2 nights in Feb 2024
Response from General Manager on 23 Mar 2024
Hey Sarah, Thanks for the kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Chelsea. We hope you’ll come back to see us again real soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Maria del Mar, San Juan

Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Hey Maria, We loved your rating and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Maria del Mar, San Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute but small room.
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Hey Maria, We loved your review and appreciate you choosing Moxy NYC Chelsea for your time in New York. However, we regret the inconvenience caused due to the size of your guest room. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

COLLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to rooftop awkward and staff in coffee shop kind of aloof
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Hey Colleen, Thanks for the kind review! It is so great to hear how much you enjoyed your overall stay with us. However, we regret the inconvenience that you had while accessing the bar and any unpleasant experience that you had with some of our Crew members. All of us here at Moxy NYC Chelsea hope to see you again soon!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they go above and beyond for any of your personal needs. Always smiling and upbeat best stay ever
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Hey Moises, We enjoyed reading your generous review of Moxy NYC Chelsea. We especially loved all the kind remarks about our incredible Crew. We love that you had a memorable experience with them - they truly are the heartbeat of our hotel. It was a pleasure hosting your visit, and we look forward to seeing you again soon!Peace + Love + MOXY,Michael Ferrara, General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden fees. And they dont clean your room when u stay multiple nights
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Guest, Thanks for taking the time to share your comments about our hotel. While we understand we aren’t for everyone, we are disappointed to know that we did not meet your expectations. We have shared your comments with our Crew, as we are always looking for ways to improve. We hope you had an awesome time in New York, and we wish you the best in your travels.Peace + Love + MOXY,Michael Ferrara, General Manager

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flour district, fantastic location
Hotel is in a fantastic location east to get everywhere including the airports. It's definitely a tourist hotel, not suitable for business travel, not sufficient amenities including you cannot get a coffee or tea after 2pm on a Sunday. Staff were be helpful. Night club was tiny but did keep us awake until 4am as we (two 50 year olds) were put on the floor underneath it.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Hey Jennifer, Thanks for the great review! We are thrilled that you loved so much about your time here at Moxy NYC Chelsea. However, we sincerely regret the noise concerns that you experienced and we will use your feedback to improve our guest experience. We hope you'll come back to enjoy the fantastic views and our stunning rooftop!Peace + Love + MOXY,Michael Ferrara, General Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
amazing location and perfect hotel
Stayed 4 nights in Dec 2023
Response from General Manager on 20 Feb 2024
Hey Ashley, We loved your review and appreciate you choosing Moxy NYC Chelsea for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Peace + Love + MOXY,Michael Ferrara, General Manager

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the smaller room design that seemed to prioritize utility.
Stayed 4 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Hey Peter, Thanks for the kind review! It is so great to hear how much you enjoyed our well-designed guest rooms. All of us here at Moxy NYC Chelsea hope to see you again soon!Peace + Love + MOXY,Michael Ferrara, General Manager