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Reviews of Courtyard New York Manhattan/Times Square West

3 out of 5
Courtyard New York Manhattan/Times Square West
307 W 37th St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1007 reviews" "
Rating 8 - Good. 286 out of 1007 reviews" "
Rating 6 - Okay. 62 out of 1007 reviews" "
Rating 4 - Poor. 21 out of 1007 reviews" "
Rating 2 - Terrible. 13 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

An

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Courtyards often so liked knowing what to expect coming to NYC. Hotel was great - room amazingly quiet. Location was perfect - close to everything. Front desk was great. I was there for eight nights and loved my trip.
Stayed 5 nights in Apr 2024
Response from Steven on 28 Apr 2024
Thank you for your time and feedback. We greatly appreciate it!Have a wonderful day!

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Rosa Martinez on 27 Apr 2024
Dear Isabel,Thank you for your time and feedback. We greatly appreciate it. Thank you once again for choosing the Courtyard by Marriott Times Square West.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Rosa Martinez on 27 Apr 2024
Dear Jennifer,Thank you once again for choosing the Courtyard by Marriott Times Square West.

10/10 Excellent

Arnon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Very nice rooms.
Stayed 4 nights in Apr 2024
Response from Steven on 20 Apr 2024
Thank you for your feedback. We greatly appreciate it.Have a good day!

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay here.
Stayed 3 nights in Apr 2024
Response from Steven on 13 Apr 2024
Thank you for your feedback. We greatly appreciate it!Have a good day!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A short walk to everything including Penn Station
Stayed 5 nights in Apr 2024
Response from Angel on 9 Apr 2024
Thank you for your survey.

8/10 Good

Emilianio Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place, good staff and great location
Stayed 2 nights in Mar 2024
Response from Angel on 9 Apr 2024
Thank you for your survey.

10/10 Excellent

Spring

Travelled with family
Liked: Staff & service, property conditions & facilities
It was extremely clean. No resort fees!!! The staff was unbelievable!!! It was so close to everything and the subway.
Stayed 7 nights in Mar 2024
Response from Angel on 6 Apr 2024
Thank you for your survey.

4/10 Poor

XIAOTAO

Stayed 1 night in Apr 2024
Response from Steven on 23 Apr 2024
Thank you for your feedback. We greatly appreciate it!Have a good day!

10/10 Excellent

Brittny

Stayed 1 night in Mar 2024
Response from Steven on 29 Mar 2024
Thank you for your feedback. We greatly appreciate the feedback.Have a great day!

10/10 Excellent

Santos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, Amazing service by Anthony!!!
Response from Angel on 19 Mar 2024
Hello, Thank you for your review.

8/10 Good

Mary-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
3/10 rating for property conditions solely based on construction within the hotel.
Stayed 4 nights in Mar 2024
Response from Rosa Martinez on 19 Mar 2024
Dea Mary-Ann,Thank you for your feedback. We do apologize for the inconvenience of this process while we update our property.

8/10 Good

Minh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Rosa on 19 Mar 2024
Thank you for your time and feedback. We greatly appreciate it. Thank you once again for choosing the Courtyard by Marriott Times Square West.

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rosa Martinez on 19 Mar 2024
Thank you for your time and feedback. We greatly appreciate it. Thank you once again for choosing the Courtyard by Marriott Times Square West.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to subway, the staff was friendly and it was centrally located.
Stayed 3 nights in Mar 2024
Response from Steven on 11 Apr 2024
Thank you for your feedback! We greatly appreciate it.Have a geat day!

6/10 Okay

Staci, highland mills

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel was ok, good for a 1 night stay. Good location for Broadway and dinner. Room was very small, could use updated carpet in room. A lot of homeless on the street at night. But by the morning all signs of that were gone.
Stayed 1 night in Mar 2024
Response from Rosa Martinez on 19 Mar 2024
Thank you for your time and feedback. We greatly appreciate it. Thank you once again for choosing the Courtyard by Marriott Times Square West.

10/10 Excellent

Mark, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 5 Mar 2024
Thank you for taking the time to fill out the survey.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay if you are headed to Broadway, Rockefeller Center, etc. Easy walk from Penn Station or the Port Authority and the subway at 34th street is convenient. The property was super clean and the staff were all very nice and helpful. I would highly recommend this property.
Stayed 1 night in Feb 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and very clean! Perfect location if you are going to explore the city. It’s within walking distance to most attractions. I had a decent view even not booking the “city view”. They are in renovations, so give them grace! The staff was absolutely lovely and check in was a BREEZE!! My room was a great size. I have no complaints! For a room in the city, this is probably the best room I’ve stayed in.
Stayed 1 night in Feb 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at Cortuard Marriott was perfect and the room well above expectations.
Stayed 4 nights in Feb 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Shontee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff from the front desk to the doorman. Everyone was so nice and helpful. We arrived early and they were able to store our bags until the room became available, because we had a reservation at museum at 2pm. Front desk even called to let us know room was ready.
Stayed 1 night in Feb 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay with us.Have a wonderful day!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff, super clean hotel. Cannot say enough about the hospitality of the team there, we would definitely stay again. Not sure if we maybe didn't read instructions or understood how it worked, but we didn't get any room cleaning service during our time there. It was fine for a 2 night stay, we were barely in the room. But we were always coming back late and it seemed silly to call about it. Just curious as to why they don't automatically provide daily housekeeping.
Stayed 2 nights in Feb 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us. We do apologize that your room was serviced daily as our property services every other day unless opted in on daily. If you also have a do not disturb sign on the door they will not service the room as well.Have a wonderful day!

4/10 Poor

Julia

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Windows leaked and got everything soaked when it rained. Dirty
Stayed 4 nights in Dec 2023
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We do apologize for the experience you had during your stay. Our building is currently under renovation to fix any issues we are currently experiencing. I hope this stay doesn't affect your future choice of stay with us.Have a wonderful day!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Rosa Martinez on 20 Mar 2024
Hello Jennifer,Thank you for your time and feedback. We greatly appreciate it. Thank you once again for choosing the Courtyard by Marriott Times Square West.

10/10 Excellent

James Lord, los angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located hotel in the middle of everything.Will definitely stay here again when back in NYC.
Stayed 3 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the staff that makes the difference. Everyone was smiling cheerful and helpful. They went above and beyond to make sure we were taken care of
Stayed 3 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

10/10 Excellent

Guillermo A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location!!
Stayed 2 nights in Dec 2023
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Ian

Stayed 1 night in Jan 2024
Response from Rosa Martinez on 20 Mar 2024
Thank you for your time and feedback. We greatly appreciate it. Thank you once again for choosing the Courtyard by Marriott Times Square West.

10/10 Excellent

Sha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Luminita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small (as expected in NYC), but very clean. The entire staff was friendly and helpful. Location is perfect, close to transportation and restaurants.
Stayed 2 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

8/10 Good

Jessica

Stayed 2 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

8/10 Good

Jaafar

Stayed 14 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Sha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd trip staying here and will probably stay here again on our next trip to NYC
Stayed 5 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and service
Stayed 4 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

10/10 Excellent

Devin

Stayed 1 night in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, easy walk to the Theatre District, lots of nearby eating options, 4 blocks to Penn Station. This is my favorite hotel when visiting NYC.
Stayed 3 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and good size room - really appreciated the Laundry and the Starbucks inside the Hotel! Location was a little far for those wanting to be near Times Square and classic New York tourist spots, but fantastic for those going to Madison Square Garden!
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

6/10 Okay

Christian

Travelled with family, Travelled with pets, Travelled with partner
Stayed 2 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

6/10 Okay

Janell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very accommodating. Room was clean and comfortable. Very close walking distance to many attractions also easy to call an Uber. Key cards required to get in hotel and in elevators. Very safe.
Stayed 1 night in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it. We are glad you enjoyed your stay here with us.Have a wonderful day!

6/10 Okay

Vito

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Mark Alcon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to everything .
Stayed 3 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

8/10 Good

Grzegorz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Roger

Location very convenient
Stayed 2 nights in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Brenda, Lake Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

8/10 Good

Genki

Stayed 1 night in Jan 2024
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from Steven on 20 Feb 2024
Thank you for your feedback! We greatly appreciate it.Have a wonderful day!