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Reviews of Holiday Inn FRENCH QUARTER-CHATEAU LEMOYNE, an IHG Hotel

3.5 out of 5
Holiday Inn FRENCH QUARTER-CHATEAU LEMOYNE, an IHG Hotel
301 Dauphine St, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1013 reviews" "
Rating 8 - Good. 263 out of 1013 reviews" "
Rating 6 - Okay. 87 out of 1013 reviews" "
Rating 4 - Poor. 38 out of 1013 reviews" "
Rating 2 - Terrible. 28 out of 1013 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff, clean property, and conveniently located to many attractions.
Stayed 2 nights in Apr 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No freezer compartment in refrigerator. Terrible coffee in room, taste like plastic. No coffee or tea in lobby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Property conditions & facilities
A very cozy an nice hotel, excellent location.
Stayed 4 nights in Apr 2024

2/10 Terrible

April

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Deb on 2 May 2024
Thank you for taking the time to review the ChateauLeMoyne! We sincerely apologize for any inconvenience you experienced during your stay. Our staff is working constantly to ensure that our guests leave satisfied. Somehow, we missed the bar. We hope you will give us another opportunity to accommodate you and show you our true hospitality.We look forward to your return.Best Regards,Debra Jones

10/10 Excellent

Shaneice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience people where nice rooms was clean and beautiful
Stayed 3 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us; particularly the room cleanliness and the service from our staff. Great customer service is paramount. We look forward to your return should you have future trips planned to New Orleans.Best Regards,Debra Jones

8/10 Good

Shallea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and it was a convenient location.
Stayed 2 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us; particularly our location and the service from our staff. We look forward to your return should you have a future trip planned to New Orleans.Best Regards,Debra Jones

8/10 Good

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was great just off of Bourbon. Easy to get to and friendly staff. We stayed in the executive suite that had paper thin walls and ceiling and very loud AC unit in the room and you can hear the neighboring AC unit.
Stayed 3 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us; particularly, our location and the service from the staff. We sincerely apologize for the noise of the AC units. We look forward to your return should you have a future trip planned to New Orleans.Best Regards,Debra Jones

6/10 Okay

Alice Christine

Stayed 3 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for taking the time to review the ChateauLeMoyne! We sincerely apologize for any inconveniences you encountered during your stay. We hope you will consider staying with us again should you have a future trip planned to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to all the sights. But quiet neighborhood
Stayed 3 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us; particularly our location. We look forward to your return should you have a future trip planned to New Orleanss.Best Regards,Debra Jones

8/10 Good

Jordin

Travelled with group
Liked: Staff & service
Good stay!
Stayed 4 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should you have a future trip planned to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay at this reasonably priced French Quarter Hotel. Would recommend to anyone.
Stayed 5 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Thank you for any recommendations. We look forward to your return should you have future trips planned to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice of places to stay in French Quarter. Amazingly quiet when it’s such an easy walk to almost anywhere in the Quarter. Some good places to eat close by. Room clean and although old style, spacious. . Only critique— beds, although mattress fine, coverings skimpy and thin.
Stayed 3 nights in Apr 2024
Response from Deb on 30 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are delighted that you enjoyed your stay with us; particularly our location and the cleanliness of your room. We sincerely apologize for the issue with the bed coverings. We look forward to your return should you plan a future trip to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with a balcony was the best investment ever! One block off Bourbon and walkable to all the shops and restaurants. Staff was amazing and everyone was so nice.
Stayed 7 nights in Apr 2024
Response from Deb on 25 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. We are particularly happy that you were pleased with your room type, the location of the hotel and the service from the staff. We look forward to your return should you plan future visits to New Orleans.Best Regards

10/10 Excellent

chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Deb on 25 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. We look forward to your return should you plan future visits to New Orleans.Best Regards

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Deb on 25 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. We look forward to your return should you plan future visits to New Orleans.Best Regards

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's down in the mix. Loved it
Stayed 1 night in Apr 2024
Response from Deb on 25 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should you plan future visits to New Orleans.Best Regards,

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff. Excellent location
Stayed 2 nights in Apr 2024
Response from Deb on 25 Apr 2024
Thank you for the great review on the Chateau LeMoyne!We are delighted that you enjoyed your stay with us.Great customer service is paramount. We look forward to your return should you plan future visits to New Orleans.Best Regards

10/10 Excellent

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience and I’ll definitely be back..
Stayed 3 nights in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. We look forward to your return should your travels bring you back to New Orleans.Best Regards

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great; very helpful and friendly. However we did request a cab for our 5:30 am departure but had to reorder in the morning; luckily that didn't take to long.It very conveniently located and was always greeted by staff upon our return.The beds were very comfortable and had ample towels. We did have trouble keeping a constant temperature in the room even though it had been looked at twice. The curtains and the lamp shade were torn which made it look a little unwelcoming.
Stayed 4 nights in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for taking the time to review the Chateau LeMoyne! We sincerely apologize for the inconveniences you encountered. We hope you will consider staying with us again should you have future plans to visit New Orleans.Best Regards

8/10 Good

Randal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really amazing hotel with a beautiful courtyard and salt water heated pool (did not feel very heated tho). It was such a great location which is what mattered to us! Walked to Jackson Square, all over town, and we didn’t have to drive once! Concierge Kristine was also really cool and very helpful! The only thing we didn’t love is room felt warm and beds were not soft enough. And television didn’t offer much. But it was SO CLEAN which matters so much to us. Overall, loved our stay here!
Stayed 2 nights in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are delighted that you enjoyed ourlocation, cleanliness of the hotel and the service fromour staff. We look forward to having you back shouldyou have future plans to visit New Orleans.Best Regards

6/10 Okay

Kyla

Liked: Staff & service
I've stayed in the French Quarter before at a different hotel. I did valet park the last time but this time my companions (who were driving) chose not to valet park due to the high price of the valet and had to find a public parking garage nearby. At one point on their walk back encountered a group of people that made them very uncomfortable and were followed part of the way by someone in a truck. I realize that a lot of partying goes on in the FQ and that due to the layout of the city in that area there is not much to be done to rectify this but feel that others who have not visited NOLA before need to be aware.
Stayed 1 night in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for taking the tie to review the ChateauLeMoyne! We sincerely apologize for any inconvenience you encountered during your stay. Our City has its issues like any other big city. We certainly glad that you were not harmed. We hope you will consider staying with us on any future visits to New Oreans.Best Regards

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife loved the location
Stayed 3 nights in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards

4/10 Poor

Mildred

It was too expensive for the properties that are nearby.
Stayed 3 nights in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for taking the time to review the ChateauLeMoyne! We sincerely apologize for any inconvenience you encountered during your stay. We hope you will give us another opportunity to accommodate you.Best Regards

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk
Stayed 1 night in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us and particularly, the front desk personnel. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are delighted that you enjoyed your visit with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room
Stayed 3 nights in Apr 2024
Response from Deb on 23 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. We are especially happy that you were pleased with the cleanliness of the room and the service from our staff. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Deb on 18 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your staywith us. Great customer service is paramount. We lookforward to your return should your travels bring you back to New Orleans.Best Regards

10/10 Excellent

Nala

Liked: Staff & service, property conditions & facilities
China checked me in She was so sweet and so funny and so professional I felt at home
Stayed 1 night in Apr 2024
Response from Deb on 18 Apr 2024
Thank you for taking the time to review the ChateauLeMoyne! We are delighted that you were pleased with the service from China. Your compliment will be passed on to her. We look forward to your return should your travels bring you back to New Orleans.Best Regards

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Bourbon Street and Canal Street but you can hardly hear it from the room. So amazingly convenient that I would absolutely stay here again when I go back!
Stayed 4 nights in Feb 2024
Response from Deb on 18 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are delighted that you were pleased withthe location of the hotel. This is one of our greatest assets. We look forward to your return.Best Regards

10/10 Excellent

Karen L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great effort made by all to make my stay pleasurable.
Stayed 3 nights in Apr 2024
Response from Deb on 18 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards

10/10 Excellent

shanitra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The bed was soft and comfortable. The bathroom was modern and clean. The decor was New Orleans chic. The balcony was peaceful yet eventful. I loved watching the people dressed in their unique attire ready to go bar hopping. Last but not least, all the staff were welcoming, attentive and respectful.
Stayed 1 night in Apr 2024
Response from Deb on 9 Apr 2024
Thank you or the great review on the ChateauLeMoyne! We are so happy to learn that you enjoyed your accommodations, cleanliness of the bathroom and the service from the staff. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Deb on 9 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are so happy that you enjoyed your visit with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Salvatore lawrence

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Deb on 9 Apr 2024
Thank you for the great review on the Chateau LeMoyne! We are so happy to learn that you enjoyed your visit with us. Great customer service is paramount.We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

8/10 Good

Arron

Liked: Staff & service, property conditions & facilities
Loved the location. Tried to change my room to a bigger size with balcony but cashiers wouldn’t. For no reason. But
Stayed 3 nights in Mar 2024
Response from Deb on 9 Apr 2024
Thank you for the great review on the ChateauLeMoyne! i sincerely apologize for not being able to change your room. Perhaps, we had no other room available to of your room type. We are happy you loved our location. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly, clean and staff was friendly.
Stayed 2 nights in Mar 2024
Response from Deb on 9 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

6/10 Okay

Lizka

Liked: Staff & service
Wouldn’t be nice if the offers continental breakfast or to have a microwave on room
Stayed 4 nights in Mar 2024
Response from Deb on 4 Apr 2024
Thank you for taking the time to review the ChateauLeMoyne! We sincerely apologize for not having breakfast available or a microwave in the rooms. However, we do have a microwave available behind the front desk whereby front desk agents can heat food for guests. We hope you will not let this deter you from staying with us in the future. Best Regards,Debra Jones

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!
Stayed 2 nights in Mar 2024
Response from Deb on 2 Apr 2024
Thank you for the great review on the ChateauLeMoyne. We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Deb on 2 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia offers hotel with breakfast but restaurant is temporary closed , so no breakfast.which means you have to spend extra money for your outside breakfast . Expedia does not mention that hotel requires at the check in a security deposit of $60.00 per night :
Stayed 4 nights in Mar 2024
Response from Deb on 2 Apr 2024
Thank you for taking the time to review the ChateauLeMoyne! We sincerely apologize for the inconvenience you experienced due to the closing of our restaurant. We hope you will give us another opportunity to accommodate you should your travels bring yo to New Orleans.Best Regards,Debra Jones

8/10 Good

Latosca

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Deb on 2 Apr 2024
Thank you for taking the time to write a great review onthe Chateau LeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The concierge helped us book tours that we loved. The rooms were clean and the bed comfortable.
Stayed 5 nights in Mar 2024
Response from Deb on 2 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your accommodations and the staff during your stay. Great customer service is paramount. We look forward toyour return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Dorene

Liked: Cleanliness, staff & service, property conditions & facilities
They have a heated pool that I would have loved to use if I’d known it was heated! The concierge was very friendly and helpful with entertainment around the area. We were close to every place we wanted to go and enjoy the city!
Stayed 2 nights in Mar 2024
Response from Deb on 2 Apr 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed our location in the French Quarter. We will share your comments with the concierge. Great customer service is paramount. We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

8/10 Good

Patricia

Thanks to Eddie, help a lot
Stayed 2 nights in Mar 2024
Response from Deb on 28 Mar 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. We will pass on your comments toEddie. We look forward to your return should yourtravels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, room, and parking were all great, but the staff were all exceptional. We would absolutely stay here again the next time we visit NOLA!
Stayed 2 nights in Mar 2024
Response from Deb on 28 Mar 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed youraccommodations, location of the hotel and the service from the staff. Great customer service is paramount.We look forward to your return.Best Regards,Debra Jones

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Deb on 28 Mar 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. Great customer service is paramount.We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected it to be a bit loud with partiers. I did not expect ear bleeding levels of music coming from cruising vehicles. I would normally recommend getting a balcony in the French Quarter, but would never again get one here. Staff was attentive and friendly and the pool was a nice touch.
Stayed 4 nights in Mar 2024
Response from Deb on 28 Mar 2024
Thank you for taking the time to review the ChateauLeMoyne! We are happy that you were pleased with the service from our staff and enjoyed the pool. We are sorry to hear that you were not pleased with the noise from passing vehicles. We hope you will consider staying with us again should you plan future trips to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Deb on 28 Mar 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. Great customer service is paramount.We look forward to your return should your travels bring you back to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Delores

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eberyone nice. Its was ckean. Did not have that old hotel smell. Walking distance to a lot of place's didnt have to catch a cab all weekend
Stayed 3 nights in Mar 2024
Response from Deb on 26 Mar 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed yourstay with us. Great customer service is paramount. We look forward to your return should your travels bring youback to New Orleans.Best Regards,Debra Jones

6/10 Okay

Samia

Business traveller
Liked: Staff & service
The hotel is far enough from Bourbon street to be quiet at night. But the quality of the hotel does not match the price. I expected a much better room/service for this price. The hotel staff though is very nice.
Stayed 5 nights in Mar 2024
Response from Deb on 26 Mar 2024
Thank you for taking the time to review the ChateauLeMoyne! We are delighted that you enjoyed the location of the hotel and the service from our staff. We sincerely apologize for any inconveniences you were caused. We hope you will consider staying with us should you return to New Orleans.Best Regards,Debra Jones

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was Excellent, looking forward to stay again.
Stayed 1 night in Mar 2024
Response from Deb on 26 Mar 2024
Thank you for the great review on the ChateauLeMoyne! We are delighted that you enjoyed your stay with us. Great customer service is paramount. We look forward to your return.Best Regards,Debra Jones