Hypo-allergenic bedding, in-room safe, blackout curtains

Reviews of Hampton Inn & Suites New Orleans Convention Center

3.5 out of 5
Hampton Inn & Suites New Orleans Convention Center
1201 Convention Center Blvd, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 709 out of 1135 reviews" "
Rating 8 - Good. 223 out of 1135 reviews" "
Rating 6 - Okay. 90 out of 1135 reviews" "
Rating 4 - Poor. 59 out of 1135 reviews" "
Rating 2 - Terrible. 54 out of 1135 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shalon, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was Great! Close to the shopping areas and events. Initially, there was an issue with the room I booked and the manager at the location reached out to me to explain and rectified the matter. I was pleased with the breakfast options and this location was in the cut next to a park. I will recommend this location and will book this hotel the next time I come to New Orleans.
Stayed 3 nights in Apr 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the conference centre. A nice walk into the French Quarter.
Stayed 6 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for taking the time to share this lovely review, Lee!We're so glad to know you had such an enjoyable experience with us at Hampton Inn & Suites New Orleans-Convention Center. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!

10/10 Excellent

Tynisha

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoying my stay
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Tynisha, it's wonderful to hear that you're enjoying your stay at Hampton Inn & Suites New Orleans-Convention Center. We strive to provide a superb experience and it seems we have succeeded in your case. Thank you for your positive feedback!

10/10 Excellent

Atricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the fantastic review, Atricia!It's excellent you had such an amazing stay at Hampton Inn & Suites New Orleans-Convention Center! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Christy, it's thrilling to hear that you had a top-notch stay at the Hampton Inn & Suites New Orleans-Convention Center. We're looking forward to providing another exceptional experience on your next visit.

6/10 Okay

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Before booking hotel website states parking available which is not true. You have to valet park for an extra fee. Only 2 people working in valet and takes an extremely long time to drop off and pick up vehicle. Stayed on the 7th floor and whole floor reeked of marijuana. I had my kids with me and they asked me what is that smell. Smell was extremely strong. Breakfast is over too early at 9:30.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Charlie, we understand that you had some challenges with the valet service and we apologize if it didn't meet your expectations. Our parking system is designed to provide the utmost convenience for our guests. Also, we aim to create a welcoming and peaceful environment for our guests, so we regret to hear your experience was compromised by undesirable scents due to the time of year as your stay occurred during 4/20 weekend.We're grateful for your feedback on breakfast hours and we will surely take it into consideration for future improvements. A manager will be following up with you soon regarding your concerns about our parking. We hope to have another opportunity to enhance your stay in the future.

6/10 Okay

LaWonda, Waldorf

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like a gym locker. The hotel needs to be upgraded.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
LaWonda, it's regrettable to hear that your recent stay didn't meet expectations, particularly referring to the odor in your room and the overall look of the hotel. We aim to provide a welcoming and clean environment for all of our guests. Rest assured that feedback like yours is invaluable and will be shared with our team members to ensure improvement moving forward. We hope to get another opportunity to serve you and provide a better experience.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Tv didn’t work
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Mark, we're sorry to hear about the issues you encountered with the television. Rest assured, our team members are always available to rectify such concerns promptly. We value your feedback and hope to serve you better in the future.

10/10 Excellent

Kenneth

Disliked: Cleanliness, staff & service
Very
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Thank you for the 5/5 rating, Kenneth!It's excellent you enjoyed your time at Hampton Inn & Suites New Orleans-Convention Center so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Courtney

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
The front desk staff Was so friendly and helpful in booking our excursions. The gentleman at the parking garage and the bartenders were also very nice
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Courtney, it's fantastic to hear that the team members at the front desk and our parking associate, along with our bartenders, made a positive impact on your stay at Hampton Inn & Suites New Orleans-Convention Center. We focus on delivering exceptional service to our guests and it seems we met that goal with you. We're glad you appreciated their friendliness and assistance with your excursions. We can't wait to welcome you back for another memorable experience.

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed could have been better.
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Lawrence, thank you for sharing your feedback following your stay at Hampton Inn & Suites New Orleans-Convention Center. While we delight in your 4-star rating, we regret that you found the bed less than ideal. Rest assured, our goal is always to provide a comfortable stay, so we will take your comments into account as we continually work on improving our guest experience. We hope to welcome you back soon.

10/10 Excellent

Tyra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Hampton Inn location were pleasant to encounter. They were welcoming, friendly, and eager to assist. Thank you for accommodating our early check-in quickly and being an amazing establishment. I highly recommend this location and when I return to New Orleans, I will probably stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Tyra, it's delightful to hear that the team members at Hampton Inn & Suites New Orleans-Convention Center truly enhanced your stay with their upbeat and eager demeanor. Their aim is always to provide a hassle-free and welcoming environment for valued guests like you. We appreciate your wonderful recommendation and eagerly anticipate your return. Your next visit to New Orleans is awaited.

10/10 Excellent

frank j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great repurposing of an a beautiful, old, brick factory. We had a kitchen suite with 20 foot ceilings.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Frank J, it's great to hear you appreciated the unique transformation of what used to be an industrial space into Hampton Inn & Suites New Orleans-Convention Center. We're glad you enjoyed the spaciousness of our kitchen suite and its grand ceilings. We hope to welcome you back soon!

8/10 Good

Francis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Francis, we appreciate you choosing Hampton Inn & Suites New Orleans-Convention Center and for leaving a rating. We hope your stay was enjoyable and we look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Thank you for this excellent rating, Jennifer!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites New Orleans-Convention Center! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Jermeshia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fam tilt and I loved absolutely everything about this place. Please visit 💯
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Jermeshia, it brightens our day at Hampton Inn & Suites New Orleans-Convention Center to hear that you and your family enjoyed your stay. We sincerely appreciate your recommendation and we can't wait to welcome you back for another exceptional experience.

10/10 Excellent

Brittany

Travelled with group
Liked: Amenities
Very nice place to stay, friendly staff, great breakfast, and beautiful areas surrounding it
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Brittany, it's wonderful to hear that the Hampton Inn & Suites New Orleans-Convention Center provided a pleasant stay for you. We're thrilled that our friendly team members, complimentary hearty breakfast, and the local beauty of our surroundings made your visit memorable. We appreciate your positive words and look forward to welcoming you back in the future.

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in great location to convention center. We had a 3am wakeup call with fire alarms then next day the entire facility lost room lock functions. Maintenance was great with communication and responsiveness to get it fixed quickly.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Allen, it's a relief to know you appreciated the Hampton Inn & Suites New Orleans-Convention Center's convenient location and our maintenance team's promptness in addressing the unexpected facility issue. We understand such unusual incidents might have caused a brief inconvenience. Our team is committed to ensuring comfortable stays for all our guests and your feedback helps in this pursuit. We hope to host you again under smoother circumstances.

10/10 Excellent

Lillie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Lillie, we appreciate your feedback but it seems the details of your experience at the Hampton Inn & Suites New Orleans-Convention Center were left out. We would love to hear more about it so we could continue improving our services. Do not hesitate to share your thoughts so we can make your next stay more pleasurable. Thank you!

10/10 Excellent

Deborah, Wellton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the night before Our Norwegian cruise. They have a shuttle to the cruise ship. The continental breakfast is to die for tons of options. It’s quiet. If only if there was one thing I could say that was kind of a bummer was their bar is only open from 5 PM until they close. We had to check out at 11 which is normal and OK. But We didn’t get on the shuttle until 130 so it would’ve been nice to be able to go in the bar area and have a nice glass of wine or a beer while we waited for our shuttle time but the bar was closed. There was a lot of people in the lobby waiting for their shuttle and I think they could’ve made some serious money if they would’ve had a bartender there. But overall, we would definitely stay there Before our next cruise.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
Deborah, we appreciate your glowing remarks about Hampton Inn & Suites New Orleans-Convention Center and your satisfaction with your stay. Your positive feedback on our breakfast and the peacefulness of our hotel is deeply appreciated. That said, we took note of your suggestions regarding the bar timings. Your constructive feedback helps us see things from a new perspective, and we're grateful that you've highlighted opportunities for enhancement. We hope that the timing of the bar's operation didn't dull your overall experience. We will pass on your feedback to the appropriate team members. We're excited to welcome you back for your next cruise.

10/10 Excellent

Ledy

Business traveller
Liked: Cleanliness, amenities
Great customer service
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Ledy, it's wonderful to hear you experienced superb service at Hampton Inn & Suites New Orleans-Convention Center! We're truly delighted our team members were able to enhance your stay. Your appreciation is highly valued and we look forward to your next visit.

10/10 Excellent

Rosena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good I enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Rosena, it's wonderful to hear that you enjoyed your stay at Hampton Inn & Suites New Orleans-Convention Center. We're looking forward to welcoming you back for another great experience!

6/10 Okay

Dionne

Travelled with group
It was okay
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Dionne, thank you for sharing your review. It's clear that your experience was not quite up to expectations and we appreciate your feedback. Should your travels bring you back, we are confident we can provide an improved experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
David, thank you for your wonderful 5-star rating of Hampton Inn & Suites New Orleans-Convention Center. We're pleased to know your experience with us met your expectations. Your valuable feedback is always appreciated. The team eagerly awaits your next visit.

4/10 Poor

kevin

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights , room never cleaned . Never even saw housekeeping person .
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Kevin, we regret to hear about your recent experience concerning the upkeep of your room. It's our goal to maintain a clean and welcoming environment for our guests. We do fully service rooms after two days stay, but we are always available and more than willing to pick up any trash, refresh towels, make beds, etc. should a guest request it. Feel free to contact the front desk immediately during future stays should any issues arise. We hope to get another chance to serve you better.

10/10 Excellent

Catina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Catina, it's heartening to hear that you found the Hampton Inn & Suites New Orleans-Convention Center to be clean and secure. We appreciate having you as our guest. We hope we will have the opportunity to serve you again in the future. Thank you for your review.

10/10 Excellent

James, LITTLE ROCK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is small bit convenient and easy to navigate. The rooms were nice and ours had a kitchen
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
James, it's wonderful to learn that you found our Hampton Inn & Suites New Orleans-Convention Center to be conveniently located and easy to navigate. We're pleased that you appreciated our well-appointed rooms with a kitchen included. We can't wait to welcome you back for another pleasant stay in the future.

8/10 Good

Ja’Nisa

Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Ja'Nisa, thank you for your stay and the commendable rating. At Hampton Inn & Suites New Orleans-Convention Center, we believe in delivering a high-quality experience, and your approval encourages us. Every time you visit us, anticipate a great stay making wonderful memories. We eagerly await your return.

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: excellent front desk staff, decor was welcoming and warm, convention center is across the street, good breakfast, although it’s a bit congested at the waffle bar (hey, ya gotta have waffles…) Cons: Valet/Concierge staff were not very helpful as we were struggling with our bags; did not offer a baggage carriage, had to walk all the way to front desk to ask for one, only to be informed h they were at the valet station!
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
It's great to learn you found our front desk service excellent and the decor inviting. The Hampton Inn & Suites New Orleans-Convention Center appreciates your kind words regarding our breakfast. Please accept our apologies for the baggage carriage inconvenience, we always aim for our team to assist guests readily. Rest assured, we'll seek to improve on this aspect. Thank you for your feedback.

6/10 Okay

Deborah

Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Mar 2024
Deborah, we appreciate you taking the time to share your rating with us. We are continuously striving to deliver a comfortable and enjoyable experience for all of our guests, and we take your feedback seriously as we work towards improving. Thank you for staying with us and we hope to serve you better in the future.

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Joshua, it's great to see your top-rated review for the Hampton Inn & Suites New Orleans-Convention Center. Our team is thrilled to have made your stay enjoyable. We look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Mar 2024
Tonya, it's fantastic to hear your stay at Hampton Inn & Suites New Orleans-Convention Center was a success. We appreciate you selecting our hotel for your visit. Given the chance, we would be thrilled to host you again.

10/10 Excellent

Manuela

Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Manuela, thank you for your fantastic rating of Hampton Inn & Suites New Orleans-Convention Center. It's rewarding to know you had an enjoyable stay. Keep us in mind the next time you're attending anything at the Convention Center. We sincerely appreciate your feedback.

8/10 Good

Andrea, Noblesville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is only valet and confusing.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Andrea, we appreciate your review. It seems there was some uncertainty regarding our valet-only parking services. But we assure you, it is designed to provide a more convenient experience for our guests. At Hampton Inn & Suites New Orleans-Convention Center, we are always working on improving our services for customer satisfaction. Your feedback is very valuable to us.

8/10 Good

Eugene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The additional cost for a ready room because we arrived early instead of just giving us a room they charged us $25.00 instead of allowing us to use my Hilton Honors points
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Eugene, thank you for your feedback. We will be contacting you as there are upgrade fees but not early check-in fees. We truly appreciate you choosing Hampton Inn & Suites New Orleans-Convention Center and anticipate accommodating you in the future.

10/10 Excellent

Sonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, spacious room with a nice bathroom. The area was very nice and close to the min attractions or activities. Staff was friendly and polite. We enjoyed our visit.
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Sonia, we're thrilled to hear you had such an enjoyable time at Hampton Inn & Suites New Orleans-Convention Center. It's wonderful you found your room to be clean and large in size with a welcoming bathroom. Furthermore, we're delighted that you appreciated our convenient location near attractions and activities. It's also great to hear you appreciated the friendliness and courtesy of our team members. We eagerly await your next visit.

10/10 Excellent

Tracie, chandler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like this hotel alot. Very clean, good breakfast and friendly staff. Nice park across the street and a few places to eat by walking 15 minutes or so.
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Mar 2024
Tracie, it's wonderful to hear that you hold the Hampton Inn & Suites New Orleans-Convention Center in high regard. We're glad you found everything to be spotless, appreciated the complimentary hot breakfast, and our team's friendliness left a good impression. We're also pleased to know you enjoyed the convenience of the nearby park and the proximity to several eating places. We're looking forward to welcoming you back the next time you visit New Orleans.

6/10 Okay

Jody

Travelled with group
Disliked: Staff & service
The area around the convention center was fine. It is nice that they have transportation to the cruise lines. The bartender was fantastic. Check out process was easy. There was no toilet paper in the room when we got there. Tried to call the front desk several times and nobody would answer.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Mar 2024
Jody, thank you for sharing your experience. It's great to hear that you found our location convenient and enjoyed the transportation to the cruise lines. We're glad our bartender made a positive impression! However, we regret to hear there were a few complications during your stay, especially in regards to your room amenities and reaching our team members at the front desk. Your feedback is valuable and will certainly be shared with our team for better service in the future. We hope to have another chance to provide a seamless stay experience.

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to cruise port lots of things in walking distance
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Meagan, we're pleased to hear that you appreciated the convenient access to the cruise port and various local attractions from Hampton Inn & Suites New Orleans-Convention Center. We work hard to provide a comfortable and strategically located base for all our guests' New Orleans adventures. Thank you for your positive feedback. We hope to serve you again in the near future.

6/10 Okay

Brenda

Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Mar 2024
Thank you for sharing your feedback, Brenda!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Krystin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to river walk shopping outlet
Response from Customer Service on 6 Mar 2024
Krystin, we're delighted to hear you found the location of Hampton Inn & Suites New Orleans-Convention Center beneficial for your shopping requirements. Having easy access to enjoyable shopping outlets like River Walk indeed makes trips such as yours pleasant. We hope to accommodate you again soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little nervous about staying here after reading more recent reviews. We booked this hotel for one night before leaving for our cruise. I have to say we had a great experience. Check in staff was very friendly, our room was on the top floor, at the end of the hall. We walked around exploring the area between 2-5. Went to the outlet mall, and walked around most of the streets without any issues. Room was clean, beds were very comfortable. Woke up early and had the complimentary breakfast. We have no complaints, will come back again!
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Christine, it's wonderful to hear that your stay at Hampton Inn & Suites New Orleans-Convention Center exceeded your expectations. Your kind words about our check-in process, comfortable accommodations, and convenient location truly made our day. Moreover, we're delighted that you enjoyed our complimentary breakfast! We're eager to welcome you back again in the future for another great experience.

10/10 Excellent

Makeasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the convention center which made it very convenient for me.
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 Mar 2024
Makeasha, thank you for your positive review. We're thrilled that Hampton Inn & Suites New Orleans-Convention Center's proximity to the convention center made your stay so convenient. We're indeed strategically located and we're glad you were able to take advantage of it. We look forward to hosting you again soon.

10/10 Excellent

Hoi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had lots of food options to choose from
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar 2024
Hoi, it's delightful to hear that you enjoyed the breakfast offerings at the Hampton Inn & Suites New Orleans-Convention Center. We pride ourselves in providing our guests with a diverse and fulfilling start to their day. We look forward to your next stay with us.

10/10 Excellent

Yureisy, miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Convention center and Riverwalk outlets.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Yureisy, we appreciate your positive words about the Hampton Inn & Suites New Orleans-Convention Center. Our location's proximity to notable landmarks like the Convention Center and Riverwalk outlets is indeed one of the highlights we take pride in. Thank you for recognizing this, and we hope to welcome you back to our hotel in the future.

6/10 Okay

Amber

Stayed 1 night in Feb 2024
Response from Customer Service on 23 Mar 2024
Amber, we see that your rating indicates that some aspects of your experience did not meet expectations. We always aim to deliver a great experience, and we regret if that didn't happen this time. We look forward to having the opportunity to provide an improved experience on your next visit.

2/10 Terrible

richie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Woman at front desk was very rude and condescending.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Richie, we regret hearing about your experience with our front desk. It's disheartening to discover that our team member's manner didn't measure up to the courtesy we strive for. All feedback is crucial, and yours will aid our continuous training progress to enhance guest experiences in the future.

8/10 Good

Britney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Clean and very close to the Cruise Port. They also provide transportation to the port and you can leave your vehicle in a locked secure area while you’re cruising for an additional fee.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Britney, thank you for choosing Hampton Inn & Suites New Orleans-Convention Center for your stay. We are thrilled to read about your pleasant experience and that you appreciated our cleanliness and proximity to the Cruise Port. It's wonderful that you took advantage of our port transportation and secure parking facility as well. Your positive comments truly encourage us as we strive to provide a seamless experience for our guests. We hope to serve you again in the future.

4/10 Poor

Maleia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
hotel offered free shuttle to the NCL port for cruise embarkation. Breakfast buffet offered many selections. Hotel carpeting in the room was dirty and old, no hairdryer, iron was broken.
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Mar 2024
Maleia, thank you for your feedback. It's great to hear you appreciated the complimentary shuttle and variety at our breakfast buffet. However, we regret that the in-room amenities and cleanliness did not live up to your expectations. We strive to keep our rooms well equipped and good condition, so we will certainly address these concerns. We hope you will give us another chance to provide an improved experience next time.

10/10 Excellent

Tracey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready so we upgraded to a Suite. The room was perfect, very clean. Perfect location to be next to the Convention Center and within walking distance to nearby attractions.
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Tracey, we're delighted to read that you enjoyed your stay at Hampton Inn & Suites New Orleans-Convention Center. We're pleased to know the cleanliness of your upgraded suite met your expectations. Also, we're glad you found our location conveniently close to the Convention Center and within easy reach of local attractions. Looking forward to welcoming you back in the future.