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Reviews of Alder Hotel Uptown New Orleans

3 out of 5
Alder Hotel Uptown New Orleans
4545 Magnolia Street, New Orleans, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1003 reviews" "
Rating 8 - Good. 225 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Robb

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and super helpful. The room was fine, nothing special. Half the outlets didn’t work and I had to find one that did just to get the tv to work. The pool had trash and leaves in it, which I could see from my balcony. Overall, I’d stay here again if I needed to, got the job done.
Stayed 1 night in Apr 2024

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were unusually large, and I suggest they advertise that. Its a nice feature. The room has quality furnishings, bedding, better-than-most shower, etc. The hotel is a close distance to the Tulane University. The only drawback, is that the balcony that is advertised--at least on our second floor room--was not worth mentioning and was unfurnished.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean! Great coffee in the room as well. Friendly staff, comfy beds. The view off the balcony of the trash can & silo thing was a bit disappointing but we just closed the curtains! 😉 We really enjoyed our stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay, excellent value. Freret is a treasure of a neighborhood and also very convenient.
Stayed 4 nights in Apr 2024
Response from JDV on 30 Apr 2024
Hi Emily, thank you for visiting our New Orleans hotel! We look forward to welcoming you for your next NOLA visit.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Great service!
Stayed 1 night in Apr 2024
Response from JDV on 29 Apr 2024
Hi John, thanks for the great review! We appreciate your comments about our great service and hope to welcome you back again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from JDV on 25 Apr 2024
Hi Jonathan, We’re thrilled that you had a great stay. Thanks for your perfect rating!

10/10 Excellent

Atara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean business hotel in quiet area with good food
Stayed 2 nights in Apr 2024
Response from JDV on 25 Apr 2024
Hi Atara, we're thrilled that your stay was so enjoyable! Thank you for your perfect rating.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JDV on 25 Apr 2024
Hi Rebecca, we're glad that your stay was enjoyable. Thanks for the excellent rating!

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very friendly and helpful. I highly recommend The Alder.
Stayed 4 nights in Apr 2024
Response from JDV on 25 Apr 2024
We are so glad you enjoyed our friendly staff! Thank you for choosing our hotel and taking the time to share your recommendation! We hope to welcome you back to our historic New Orleans hotel—soon!

10/10 Excellent

Brett

Stayed 1 night in Apr 2024
Response from JDV on 25 Apr 2024
Hi Brett, thank you for choosing our hotel for your New Orleans stay. We appreciate your excellent 5-star rating and look forward to welcoming you for your next NOLA visit.

6/10 Okay

Lori

Liked: Property conditions & facilities
I like the convenience of this hotel however the rooms are in dire need of a makeover .
Stayed 2 nights in Apr 2024
Response from JDV on 25 Apr 2024
Hi Lori, Thanks for choosing our historic hotel for your recent NOLA stay. We usually receive high marks for our accommodations, but we apologize for missing the mark during your visit. Please know your comments have been shared with management and we hope for a future opportunity to restore your confidence in our services.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s amenities could use an update. They have a little market in the lobby but the choices are very limited. The TVs are not smart TVs as we’ve come to expect in hotels. The immediate surrounding area is a bit off putting but we grew to like it as there were many restaurants, cafes, coffee shops and even a specialty grocery store within a short walking distance. We ended up loving our stay…. Oh, except for the pillows. They were way too big and gave us a neck ache.
Stayed 2 nights in Apr 2024
Response from JDV on 22 Apr 2024
Hi Cynthia, Thank you for choosing our historic hotel. We are glad you enjoyed most aspects of your stay. Please know that your comments have been shared with our management team. Overall, we hope you enjoyed your time in New Orleans and hope to welcome you again to restore your confidence in our services.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JDV on 22 Apr 2024
Hi Stephen, thank you for choosing our hotel and sharing your excellent 4-star rating!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JDV on 22 Apr 2024
Hi Jennifer, we're thrilled that your stay was so enjoyable! Thank you for your perfect rating.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Apr 2024
Response from JDV on 19 Apr 2024
Hi Carl, We are glad that you enjoyed your stay. Thank you for choosing our hotel and taking the time to share your feedback. We hope to welcome you back to our historic New Orleans hotel soon!

8/10 Good

Abimbola

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from JDV on 15 Apr 2024
Hi Abimbola, thank you for choosing our hotel and sharing your excellent 4-star rating!

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from JDV on 16 Apr 2024
Hi Kelly, Thank you for choosing our hotel and sharing your excellent 5-star rating!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice alternative to the downtown hotels. Looks like a neighborhood on the upswing. Good restaurants within walking distance. Next to a hospital so plenty of lighting and security. FREE PARKING.
Stayed 1 night in Mar 2024
Response from JDV on 9 Apr 2024
Hi Donald, Thank you for sharing the positive feedback for our hotel. We are thrilled you had a great experience and we look forward to seeing you again, soon.

10/10 Excellent

Tracy Wright, Granbury

Travelled with partner
Liked: Property conditions & facilities
Loved the mid century modern style and spacious room with the amenities in the room. Great spot when you want to be uptown.
Stayed 3 nights in Apr 2024
Response from JDV on 8 Apr 2024
Hi Tracy, Thank you for your kind words about our beautiful property. We love that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great price for a clean, convenient location. Staff is very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from JDV on 4 Apr 2024
Hi Sean, we're delighted that you had a fantastic stay. Thanks for the excellent rating!

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Friendly staff. Good location. Nice price.
Stayed 1 night in Apr 2024
Response from JDV on 3 Apr 2024
Hi Jean, Glad you enjoyed your stay. Thank you for choosing our hotel and taking the time to share your feedback. We hope to welcome you back to our historic New Orleans hotel soon!

10/10 Excellent

Natiala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JDV on 3 Apr 2024
Hi Natiala, Thank you for choosing our hotel and sharing your excellent 5-star rating!

10/10 Excellent

Chris

Stayed 9 nights in Mar 2024
Response from JDV on 19 Apr 2024
Hi Chris, Thank you for choosing our historic hotel for your New Orleans stay. We appreciate your excellent 5-star rating and look forward to welcoming you for your next New Orleans visit.

10/10 Excellent

Bruce

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let us bring our poor 3 legged puppy, who is just a little bigger them most weight limits!!
Stayed 2 nights in Mar 2024
Response from JDV on 1 Apr 2024
Hi Bruce, Thank you for the great rating of our hotel! We are glad you and your pup enjoyed your stay and hope to see you again soon.

2/10 Terrible

Sapphire

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel does not look like the pictures . Very dusty and the shower head was super dirty and rusty. Stayed here one night for my boyfriends birthday weekend he was very disappointed . Would not stay again
Stayed 1 night in Mar 2024
Response from JDV on 28 Mar 2024
Hi Sapphire, Our apologies for the difficulties that impacted your stay. The issues you described are not at all typical of the guest experience we strive to provide. Please reach out to us at the email address on our website so that we can locate your reservation and do our best to remedy your experience.

2/10 Terrible

Blaire

Liked: Staff & service
Disliked: Property conditions & facilities
This was not at all what appeared to be on the website. The balcony was an absolute joke. No blankets on the bed, just sheets. Roosters crowing all around the hotel. I felt like I was in a comedy.
Stayed 1 night in Mar 2024
Response from JDV on 25 Mar 2024
Hi Blaire, Our apologies for the difficulties that impacted your stay. The issues you described are not at all typical of the guest experience we strive to provide. Please reach out to us at the email address on our website so that we can locate your reservation and do our best to remedy your experience.

8/10 Good

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very large, however, does need updating. Bed was comfortable. There is only a vending machine with bad choices. Hotel is walking distance From good breakfast/ lunch places.
Stayed 3 nights in Mar 2024
Response from JDV on 26 Mar 2024
Hi Adrienne, Thank you for choosing our hotel and for sharing your excellent rating.

6/10 Okay

Terramecia

Travelled with partner
Liked: Cleanliness, staff & service
The staff were all nice and customer service friendly. Very pleasant. The downside was the extra fees and lack luster cancellation/payment options, having paid up front I wasn’t expecting to pay an EXTRA $100 and leave a card on file for “incidentals” should be advised during booking not at the desk upon arrival. The shower in the room was poorly sealed and leaked water onto floor near the toilet, the shower head was out of the wall and very loose. There wasn’t any breakfast either I’d think with the prices something would be included I guess the parking kind of made up for that tho. Overall it was decent however I won’t likely return.
Stayed 3 nights in Mar 2024
Response from JDV on 25 Mar 2024
Hi Terramecia, Our apologies for the difficulties that impacted your stay. The issues you described are not at all typical of the guest experience we strive to provide. Please reach out to us at the email address on our website so that we can locate your reservation and do our best to remedy your experience.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and free parking!
Response from JDV on 22 Mar 2024
Hi Amy, We couldn't be happier that you had a great stay. Thank you for your wonderful review and perfect rating!

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JDV on 19 Mar 2024
Hi Shana, thank you for choosing our hotel and sharing your excellent 4-star rating!

2/10 Terrible

anne, winnetka

Stayed 1 night in Mar 2024
Response from JDV on 8 Apr 2024
Hi Anne, Your rating suggests we missed the mark during your visit. Please get in touch with us at the email address on our website so that we may locate your reservation and do our best to make it right.

8/10 Good

Steven

Stayed 1 night in Mar 2024
Response from JDV on 4 Apr 2024
Hi Steven, thank you for choosing our hotel and sharing your excellent 4-star rating!

10/10 Excellent

Tayloranne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ooommggg my boyfriend and I had an absolute blast during our stay at the Alder Hotel Uptown! DEANDRA WAS THE ABSOLUTE BEST LADY IN THE WORLD!!!! We felt so safe and taken care of by everyone! Everyone was super nice, super accommodating. It was clean! Pool was nice too! Close driving distance to restaurants and bourbon street! 100/10! No complaints at all.
Stayed 3 nights in Mar 2024
Response from JDV on 12 Mar 2024
Hi Tayloranne, Thank you for letting us know how much you enjoyed your stay and your special mention of DeAundra. We truly have an amazing team that strives to exceed our guests' expectations. We were delighted to read your wonderful comments. We hope you can come back and stay with us again.

10/10 Excellent

THUCDOAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service always great. Newly renovated. Centrally located
Stayed 1 night in Mar 2024
Response from JDV on 12 Mar 2024
Hi Thucdoan, We are so glad you enjoyed your stay! Thank you for choosing our hotel and taking the time to share your excellent review and perfect rating! We hope to welcome you back to our historic New Orleans hotel—soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from JDV on 12 Mar 2024
Hi Kelly, Thank you for connecting with us. We are thrilled you enjoyed your stay and had a great experience with our staff. We look forward to your next visit!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and beautiful. We walked to a restaurant nearby for lunch - great neighborhood. Deaundra provided great customer service - very friendly and welcoming! She provided recommendations for food and activities in the area. Great smile and made us feel right at home. Allen was very attentive and helpful too! Everyone at the front desk was smiling and seemed happy - that's where I want to stay - thank you!
Stayed 2 nights in Mar 2024
Response from JDV on 12 Mar 2024
Hi Betty, Thank you for reaching out. We appreciate the feedback for our hotel and especially our staff. We will be sure to pass on the kind words to DeAundra and Allen and we hope for the opportunity to welcome you back.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized spotless room. King room has full couch and lounge chair with tables. If you don't want to eat out every meal, kitchen has micro and fridge with grocery stores 3 mins away. Next to a medical complex so quiet at night. Free parking in surface lot across street. Restaurants within walking distance. Staff was very friendly.
Stayed 4 nights in Feb 2024
Response from JDV on 12 Mar 2024
Hi Mike, we're delighted you enjoyed your stay at our historic hotel! Thank you for sharing your feedback. We hope to welcome you back for another stay soon.

10/10 Excellent

Esmira

Liked: Cleanliness, staff & service, property conditions & facilities
clean hotel and rooms, friendly workers.
Response from JDV on 7 Mar 2024
Hi Esmira, we are glad you enjoyed your stay! Thank you for choosing our hotel and taking the time to share your perfect rating! We hope to welcome you back to our historic New Orleans hotel—soon!

10/10 Excellent

Gregory

Stayed 1 night in Mar 2024
Response from JDV on 26 Mar 2024
Hi Gregory, We appreciate you taking the time to rate our hotel after your visit! We are happy you enjoyed your time at our historic property. Thank you again for staying with us!

10/10 Excellent

Lauren

Stayed 2 nights in Mar 2024
Response from JDV on 26 Mar 2024
Hi Lauren, Thank you for choosing our hotel and sharing your excellent 5-star rating!

10/10 Excellent

John, Ann Arbor

Stayed 4 nights in Feb 2024
Response from JDV on 26 Mar 2024
Hi John, we're thrilled that your stay was so enjoyable! Thank you for your perfect rating.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was super friendly & helpful
Stayed 3 nights in Feb 2024
Response from JDV on 1 Mar 2024
Hi Scott, Thank you for connecting with us. We are thrilled you enjoyed your stay and had a great experience with our staff. We look forward to your next visit!

6/10 Okay

Alissa

Stayed 3 nights in Feb 2024
Response from JDV on 28 Feb 2024
Hi Alisa, your rating suggests that we missed the mark during your visit. Please reach out to us at the email address on our website so that we may locate your reservation and do our best to make it right.

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by everything
Stayed 3 nights in Feb 2024
Response from JDV on 28 Feb 2024
Hi Naomi, Thank you for choosing our historic boutique hotel. We’re happy you enjoyed your time with us in New Orleans, and we appreciate your feedback about our location. We look forward to the opportunity to welcome you back soon.

6/10 Okay

cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds were very lumpy, and the glassware was not clean
Stayed 2 nights in Feb 2024
Response from JDV on 26 Feb 2024
Hi Cindy, Thank you for choosing our hotel for your recent stay. We are very sorry for the difficulties you experienced during your stay, and we apologize for the inconvenience. The issues you described are not typical of the guest experience we strive to provide. Please know all your comments have been shared with management. Overall, we hope you enjoyed your time in New Orleans, and we hope for an opportunity to restore your confidence in our services.

6/10 Okay

Norris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but fixtures were old and worn or broken the 60s theme is cool though
Stayed 1 night in Feb 2024
Response from JDV on 26 Feb 2024
Hi Norris, thank you for choosing our historic hotel for your recent visit and thank you for your kind mention of our cool 60’s vibe. We are sorry to learn of the difficulties you described with our facilities - not typical of the guest experience we strive to provide. Please know that your feedback has been shared with our maintenance team. We appreciate you taking the time to share your experience and hope for a future opportunity to restore your confidence in our service.

6/10 Okay

Lataja

Travelled with partner
Liked: Cleanliness, staff & service
Stayed here during the week of Mardi Gras. The room was clean and it's in a nice location. Not the most fancy hotel and not many amenities but it's a nice stay if you are looking for something budget friendly and safe.
Stayed 5 nights in Feb 2024
Response from JDV on 22 Feb 2024
Hi Lataja, Thank you for choosing our hotel and taking the time to share your rating and review.

10/10 Excellent

Makayla

Stayed 3 nights in Feb 2024
Response from JDV on 22 Mar 2024
Hi Makayla, thank you for choosing our hotel. We appreciate your perfect rating and look forward to welcoming you for your next NOLA visit.

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the alder. The room was clean and comfortable. We appreciated the free and easy parking and friendly staff. We didn’t explore the neighbourhood that much as we ended up spending more time downtown, but there were cafes and restaurants within walking distance, and a nice grocery store nearby.
Response from JDV on 19 Feb 2024
Hi Kimberly, thank you for choosing our hotel and sharing your excellent rating and review.

8/10 Good

Deion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to a Main Street like Freret.
Stayed 4 nights in Feb 2024
Response from JDV on 19 Feb 2024
Hi Deion, We are so glad you enjoyed our location! Thank you for choosing our hotel and taking the time to share your rating and review! We hope to welcome you back to our historic New Orleans hotel—soon!