Interior entrance

Reviews of Q&C Hotel and Bar, New Orleans, Autograph Collection

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1005 reviews" "
Rating 8 - Good. 243 out of 1005 reviews" "
Rating 6 - Okay. 66 out of 1005 reviews" "
Rating 4 - Poor. 38 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We want to stay here again! only draw back was the bar service was a bit slow and the gym in located in another building.
Stayed 3 nights in Feb 2024
Response from Q&C Team on 20 May 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay and want to return. We apologize for the slow bar service and the inconvenience of the gym being in a separate building. Your comments are valuable to us, and we will work on improving these aspects for a better experience next time. We look forward to welcoming you back!

2/10 Terrible

Cynthia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO Guest Services. Called on both days for a problem and NEVER got an answer.
Stayed 1 night in May 2024
Response from Q&C Team on 20 May 2024
Thank you for sharing your experience with us. We deeply regret that our guest services were unresponsive during your stay. This is not the standard of service we strive to provide, and we understand how frustrating this must have been for you. Please accept our sincerest apologies.We are taking your feedback seriously and are actively working to ensure this does not happen again. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right. If there’s anything we can do to address your concerns, please contact us directly. Thank you for your understanding and patience.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. I loved the room design using the original brick walls. Staff was on point and extremely friendly. We will be back.
Stayed 3 nights in May 2024
Response from Q&C Team on 14 May 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you enjoyed our hotel, especially the room design featuring the original brick walls. It's great to know that our staff provided you with friendly and attentive service. We look forward to welcoming you back on your next visit.

8/10 Good

William George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from Q&C Team on 7 May 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back for another great experience soon.

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great centralized location, well appointed and comfortable rooms. Recommend!
Stayed 3 nights in May 2024
Response from Q&C Staff on 6 May 2024
Thank you so much for your kind words and positive review! We're thrilled to hear that you found our staff friendly and helpful, our location convenient, and our rooms comfortable and well-appointed. Recommendations like yours mean the world to us, and we're grateful for your support. We look forward to welcoming you back on your next visit!

6/10 Okay

christopher

Liked: Cleanliness, staff & service
This building is older and I did not have hot water on three out of four mornings. Maintenance was able to get it going one morning and I was in too much of a hurry to wait for that on the other two days. I reported it though and the front desk lowered my bill. So there are problems associated with the older building but everyone is aware and does their best to deal with it.
Stayed 4 nights in Apr 2024
Response from Josh on 23 Apr 2024
Thank you for the wonderful feedback and insight to your stay with us. We truly appreciate your business and hearing from you about the quirks of our hotel.

10/10 Excellent

Line

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and quiet
Stayed 1 night in Apr 2024
Response from Josh on 23 Apr 2024
Thank you for such a wonderful rating, we truly appreciate you staying with us.

10/10 Excellent

Christian

Stayed 3 nights in Apr 2024
Response from Q&C Team on 10 May 2024
Thank you for choosing our hotel and for rating your stay. We are delighted to see that you had a positive experience. Your feedback is important to us, and we hope to welcome you back for another great stay in the future.

8/10 Good

Ayesha

Stayed 2 nights in Apr 2024
Response from Q&C Team on 8 May 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for an even better stay.

10/10 Excellent

Meredith

Liked: Cleanliness, property conditions & facilities
Nice quaint hotel room. Convenient to everything we were there for. New Orleans vibe with friendly staff. Really enjoyed the breakfast too.
Stayed 1 night in Apr 2024
Response from Josh on 17 Apr 2024
Thank you for such a wonderful review, we are so glad that you had a wonderful time at our hotel.

10/10 Excellent

Parvatee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel that was clean and comfortable. The staff were very accommodating.
Stayed 2 nights in Apr 2024
Response from Josh on 10 Apr 2024
What a truly beautiful review. We are so happy that you had a wonderful time at our hotel. Hope to see you again.

10/10 Excellent

Lyssa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean, quiet, and comfortable. The staff were excellent particularly Christine, the manager who helped us with check-in. The location is very convenient and while the room was on the small side, it was planned well enough that we were comfortable. Given the very reasonable price of the hotel, we were very pleased with our stay. The building is close enough to the French quarter to walk and there are lots of really good restaurants very close. There was random construction around the hotel, but wee didn’t hear anything in our 8th floor room.
Stayed 3 nights in Mar 2024
Response from Josh on 3 Apr 2024
What a wonderful review. We are so happy that Christina was able to start your stay with us off right. Thank you for sharing your experience with us and we look forward to welcoming you back in the future.

10/10 Excellent

Alba, MEXICO CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice design
Stayed 3 nights in Mar 2024
Response from Josh on 3 Apr 2024
Thank you for ranking us a high ranking. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Ralph

Stayed 2 nights in Mar 2024
Response from Josh on 9 Apr 2024
Thank you for such a wonderful ranking.

10/10 Excellent

Richard

Stayed 3 nights in Feb 2024
Response from Josh on 21 Mar 2024
Thank you for such a great ranking on you previous stay with us. Come see us again soon.

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness
Response from Josh on 1 Mar 2024
Thank you for taking the time to share your rating with us. Hope to turn that to a 5 one day

10/10 Excellent

kandice

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived earlier than expected on Mardi Gras DAY!!. Front desk clerk was very nice & helpful. Check in & out was immediate. Valet was a breeze as well. Bed was super comfy. In very convenient location of all things NEW ORLEANS! Awesome stay. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Josh on 20 Feb 2024
We are so glad that you had a great Mardi Gras and we could add to that. Looking forward to your return.

4/10 Poor

Gerald

Overcharged!
The hotel was fine but I was charged more than what was on my reservation and no one responds to my request even Hotels/Expedia.
Stayed 1 night in Feb 2024
Response from Josh on 20 Feb 2024
Please accept our apologies this happened. This was a computer error that I have now corrected sending you the refund in the amount that it overcharged you. I did not receive any request from you or I would have had this done sooner. I'm sorry to see that this computer error changed your view of us, as we want our guest to enjoy everything about their stay. I sent you a message personally stating this as well. Thank you for bringing this to my attention and again apologize for the computer error.

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a very convenient area in the middle of everything
Stayed 3 nights in Feb 2024
Response from Josh on 15 Feb 2024
Thank you for such great feedback and a wonderful score.

8/10 Good

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, the staff was great, & they have daily turn down service. As strange as that may sound, I haven’t stayed at a hotel in New Orleans that performs this service since the pandemic, & it used to be standard. I think they should expand the TV channels; at least offer 1 movie channel, and a few other basic channels. Not a deal breaker though.
Stayed 3 nights in Feb 2024
Response from Josh on 15 Feb 2024
Thank you for sharing your experience with us and providing some great feedback, wonderful ideas. We love hearing from our guests.

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Josh on 15 Feb 2024
Thank you for such a wonderful rating!

10/10 Excellent

Robin, destrehan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure checking in. Room was very nice but small. Served us well because we just slept there during Mardi Gras.
Stayed 2 nights in Feb 2024
Response from Josh on 15 Feb 2024
Thank you for sharing your stay with us, we hope that you had a wonderful Mardi Gras.

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was excellent very helpful. The rooms need some attention especially the flooring. If you want a decent shower you better stay somewhere else. I stayed there three nights and got one hot shower. My husband got no hot shower. The bathrooms are very small. There was nothing to grab on too if you slip. Nothing! It is slippery in the shower and floor if it gets wet. The staff were wonderful and nice.
Stayed 3 nights in Feb 2024
Response from Josh on 7 Feb 2024
This is such a wonderful and insightful review. Thank you for the kind words about the staff and the experience you had while staying with us. We are sorry to hear that there were issues with the hot water and will bring this to the engineering team. The feedback about the floors is such wonderful feedback and we will address this. Thank you again for the taking the time to share your experience and we are sad to see that we missed the mark this time.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Great staff. Great location. Good food. Small room but ok.
Stayed 3 nights in Feb 2024
Response from Josh on 7 Feb 2024
Thank you for the great feedback. Come see us again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Had an excellent stay. The hotel is fashionable with a super friendly and helpful staff. Parking was easily accessible with standard city rates. The location was very centrally located to drinking, dining and the French Quarter.
Stayed 2 nights in Jan 2024
Response from Josh on 7 Feb 2024
What a great review, thank you for the kind words and we are thrilled that you had a wonderful time while in New Orleans.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your standard franchise hotel
I love this place, there is an old-school charm to it, not your standard cookie-cutter franchise. Along with that charm does come a few quirks. We found it difficult to keep the room at a comfortable temperature, and the bedding could use a bit of updating (doesn't quite fit the bed) Aside from that this place has character. Craig is an awesome bartender and the food was terrific!
Stayed 3 nights in Jan 2024
Response from Josh on 7 Feb 2024
This is such a great review and of someone who understands the vibe of our hotel. We are thrilled that you enjoyed your stay with us and hope to see you again soon. Thank you for the great feedback as well. We will tell Craig you said he is awesome.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Josh on 7 Feb 2024
Thank you for such a wonderful rating.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh on 7 Feb 2024
Thank you for such a great rating.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in more of a business area the hotel is quiet as it’s hidden from all New Orleans action. We did like that but some people won’t and the lack of dining options in this area means a further walk to other places.
Stayed 3 nights in Dec 2023
Response from Josh on 7 Feb 2024
Thank you for such wonderful feedback. True we are bit out of the quarter which can be great as in noise is better, however it is just a stone throw walk into the quarter. We hope that you had a wonderful time in New Orleans.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
Staff was friendly, service was great. Room was very clean, just small. Very noisy at night, lots of street traffic noice and light from around window and under door was bright.
Stayed 1 night in Jan 2024
Response from Josh on 7 Feb 2024
Thank you for the great feedback. We hope that you had a wonderful time in New Orleans.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this facility, it's on our top 5 for New Orleans. Parking is great and we can walk to the Dome or Bourbon.
Stayed 1 night in Dec 2023
Response from Josh on 7 Feb 2024
We love that we are on your top 5! Come see us anythime.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Josh on 7 Feb 2024
Thank you for taking the time to rate us.

4/10 Poor

ASHLEY

Travelled with partner
Disliked: Amenities, property conditions & facilities
Thr pictures of this hotel Was deceiving. Room was very small. No bathroom Space. Very disappointed. I felt like a college student in a small dorm.
Stayed 1 night in Dec 2023
Response from Josh on 7 Feb 2024
Thank you for the feedback and we are very sorry to hear that you did not enjoy your stay with us. We do have a few rooms that are on the smaller side of the building and definitely don't want to deceive anyone. We would love the opportunity to make it up to you next time you are in New Orleans.

10/10 Excellent

Edith

Stayed 1 night in Dec 2023
Response from Josh on 7 Feb 2024
Thank you for such a great rating.

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was excellent
Stayed 1 night in Dec 2023
Response from Josh on 7 Feb 2024
Thank you for such a great and high rating.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina Shackelford on 24 Dec 2023
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about positive experience at the Q&C Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Christina ShackelfordFront Office ManagerQ and C Hotel and Bar

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty quiet for being in downtown. The location was convenient and we enjoyed our stay. A few things could be improved, but overall it was a great weekend.
Stayed 3 nights in Dec 2023
Response from Christina Shackelford on 24 Dec 2023
Dear Who it may Concern,Thank you for taking the time to share your thoughts regarding not meeting your expectations at Q&C Hotel. I appreciate you bringing it to our attention. I will share your message with the management team.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Christina ShackelfordFront Office ManagerQ and C Hotel and Bar

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Room was very clean and comfortable. Staff was excellent. Definitely recommend!
Stayed 3 nights in Dec 2023
Response from Christina Shackelford on 24 Dec 2023
Dear Katie,On behalf of the entire hotel team, I want to thank you for sharing about positive experience at the Q&C Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Christina ShackelfordFront Office ManagerQ and C Hotel and Bar

6/10 Okay

Deborah

Stayed 1 night in Nov 2023
Response from Q&C Hotel/Bar on 16 Nov 2023
Thank you for the rating.

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, only thing front desk people looked lost. Check in was a long process.
Stayed 1 night in Nov 2023
Response from Q&C Hotel/Bar on 13 Nov 2023
Thank you for a wonderful review, we apologize that check in was not a smooth process, we have a new team and they want to make sure they are getting it perfect for you at check in. Thank you for the understanding and hope to see you again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Q&C Hotel/Bar on 6 Nov 2023
We are thrilled that you had a wonderful stay with us, come see us again soon.

10/10 Excellent

Tamiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday getaway
The hotel was beautiful and my room was really nice . The staff was friendly and helpful. I would definitely recommend this hotel
Stayed 3 nights in Oct 2023
Response from Q&C Hotel/Bar on 2 Nov 2023
Thank you so much for such a wonderful review and we are so glad that you had a wonderful birthday get away. Come see us again next time you are in New Orleans.

10/10 Excellent

Judson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the food at the bar was better than expected
Stayed 3 nights in Oct 2023
Response from Q&C Hotel/Bar on 25 Oct 2023
Thank you for staying with us and sharing your experience. We are very happy to hear that you enjoyed your stay and that our food surprised you.

6/10 Okay

J.

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed. “Autograph Collection” properties are supposed to be a step above, but this one hasn’t been maintained. Paid for a larger room, found out the slight increase came at the expense of a smaller, one sink bathroom – and our room had frosted windows that didn’t open and apparently went to a narrow space between buildings! Cheaper rooms had two sinks, more space for toiletries. Reported a flickering light, maintenance came, didn’t fix it; light completely died three days later. Never going back.
Stayed 7 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Dear J., Thank you for taking the time to let us know about your experience while staying with us. Your experience of the building condition and light is below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent negative experiences with the condition of the building from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Christopher DwyerGeneral ManagerQ and C Hotel and Bar

10/10 Excellent

Joshua T.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Oct 2023
Response from Q&C Hotel/Bar on 14 Oct 2023
Thank you for taking to the time to share your review with us. We are thrilled that you had a wonderful stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was comfortable. Room service came each day to clean the rooms and provide fresh towels and make the bed. The downstairs restaurant I wouldn’t recommend. The one staff member was alone making all the food while two others weren’t helping and caused an issue with another guest staying there. The bar is worth checking out for a quick drink. Make sure to check the beds to make sure there aren’t stains and what not. The bathroom doors had a sliding barn door and walls are thin so you can hear what’s going on outside but that would be expected staying in downtown near all the activities.
Stayed 3 nights in Oct 2023
Response from Q&C Hotel/Bar on 14 Oct 2023
Thank you for sharing your review with us. Please accept our apologies for the experience you had at our restaurant as we assure you that is not the normal standard for our hotel. We will address this with all of the team so they can see how this was reflected to our guests. Again we appreciate you staying with us and sharing your experience.

10/10 Excellent

Tammy, New Braunfels

Stayed 3 nights in Oct 2023
Response from Q&C Hotel/Bar on 2 Nov 2023
Thank you so much for a wonderful score.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant in the lobby is sub par at best.
Stayed 4 nights in Sep 2023
Response from Q&C on 6 Oct 2023
Thank you for your review and we will definitely address how we can make our restaurant pop more.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay overall
Overall our stay was nice. However, the rooms front a busy street and the noise was disturbing. Also, the outlets built into the headboard for phone charging were not working.
Stayed 1 night in Sep 2023
Response from Q&C Hotel/Bar on 2 Oct 2023
Thank you for sharing your experience with us. We are sorry that the noise from the street was disturbing as we want all our guest to enjoy themselves while staying with us. Thank you again for the feedback and will reflect it to the engineering team about the outlets, sounds like a plug came unplugged as the headboard has one main plug for the outlets. We hope that you had a wonderful time in New Orleans.

10/10 Excellent

John

Travelled with family
Liked: Amenities
Great
Stayed 1 night in Sep 2023
Response from Q&C Hotel/Bar on 2 Oct 2023
Thank you for a wonderful 5 out of 5!