6/10 Okay
anna
24 Jun 2024
Liked: Cleanliness, property conditions & facilities
Everything was great my entire stay. The staff was extremely nice and helpful and I enjoyed everyone there especially the women in the kitchen and the house keeping staff and the women at reception. My last day the man at reception came off as rude, saw me struggling with my large bag and did not offer to help. I also had to ask someone to assist getting my bag down the stairs. This all came after I requested to cancel my shuttle after being told my shuttle would come after 12, when I specifically requested my shuttle come around 12 the day prior and was told okay. If it was impossible to have the shuttle come at the time I requested I should have been told when I asked so I would say no thank you but the man the day prior said okay yes it can come at 12, no problem. The entire staff is great except the one man in reception so if he fixes his attitude it would be an excellent stay.
anna
Stayed 3 nights in Jun 2024