Hotel Dekat Pejabat Pas & ID Stesen Tentera Laut Norfolk

"Property under major renovation and not once was it mentioned on line or anywhere else. Literally walked through power tools, tarps, construction workers to get to the elevator. Our room appeared to have been renovated already but smelled like bug spray. The refrigerator was warm. The coffee maker didn't have an accessible outlet to plug it in and the people who were sent to assist in resolving any of this did not speak English and were trying to translate on an app. We could still not...

"My husband and I were impressed with the our short stay; the room was very spacious and had everything we needed. Sadly, the TV is not a smart TV but luckily, it was quick trip for us. A firestick might come in handy.l for future reference. We highly appreciated the complimentary breakfast. Overall, we enjoyed the stay and didnt have any issues."

"Do not have one negative thing to say about this place. All of the reviews really matched what we experienced."

"Garage parking is convenient. However our room TV did not work and is situated in an awkward format. There was wig hair found all over the room. And the temperature of the room was not consistent. We were gone most of the day and when we returned the room would be in the mid 70s when coming off a hot baseball tournament you would hope you can come back to a room that you set the temp to 70 on."

"The building and the staff were great! Such a cute property and a really nice room. Only downside was that it was pretty loud due to traffic noise outside (and an early morning party in the parking lot next door). But the staff and amenities were really top notch, and breakfast was very tasty both days!"

"This is a spectacular little boutique hotel in downtown Norfolk. The location is great for walking to the theater and the water district. There’s dining everywhere. The biggest bonus is the glass art museum that’s included with your stay."

"The property was horrible. The bed had a whole in the side of the mattress. The platform bed was almost on the floor I wished I could attach pictures. Initially I was going to cancel the room. Then the sent me a email thanking me and stated they had renovations. THAT WAS A LIE! STAY AWAY!!"

"Room was dirty , breakfast selection was terrible, and the customer service was bad ."

"Beautiful venue and great restaurant selections"

"Staff in the restaurant that served breakfast were too busy standing up front talking to wait on our party of 3. I had to get up to get a refill of coffee. Waitress took our order than joined her friends again. By the time our food was served it was cold. Cold eggs and toast - very unappetizing!"

"Very nice the new paint is a nice touch ^-^ nice and cheap loved the place thank you for the stay."

"The first floor non-smoking rooms have been recently renovated and are very very clean and comfortable. The motel exterior, courtyard, and walkways in the front of the doors look pretty shabby, but the room made up for it. Fluffy nice pillows, soft sheets, good mattress. No frills, no shampoo available."

"A clean and quiet little spot with an awesome view. I would 100% stay again."

"The office and the room had a vile oder. After checking in the staff said she had to go change the sheets. When she gave me the room there was feces all over the toilet, the shower was dirty, the bed had a flat sheet that didn't fit, the microwave and fridge was dirty."

"Staff was super nice and helpful. Bartender was so nice and her drinks WOW. I have family in Suffolk now. I will make THIS my place to stay!"

"The room was adequate, nothing more. Neither the TV nor the fridge worked. If you're on a tight budget, I guess this place is good enough. But if you can spare a few dollars, go elsewhere!"

"The staff was very helpful and kind. A gentleman named Eric was super helpful when I checked in"

"The bar staff and restaurant staff were great. We really enjoyed interacting with them. The front desk staff efficient and nice. But, we had a few problems in the room that were addressed after I talked to the desk....after few times. -The air conditioner was so loud and made a big bang when it turned on during the night. -I found mold on our sheets. I told the front desk and they said they would get the housekeeper to change our linens. I asked the housekeeper later she didn't seem to...

"It was a very nicely presented hotel."

"Very poor customer service. I made my reservation two weeks in advance and expected the hotel to honor my booking. On the day of check-in, my flight was delayed, so I called the hotel and spoke with the manager. I explained that I would be arriving late, and she assured me that it would not be a problem. When I finally arrived, the receptionist informed me that the hotel was sold out and that my room had been given away. I was told they had tried to contact me but could not find my phone...