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Reviews of Ace High Motor Inn

3 out of 5
Ace High Motor Inn
399 Kennedy Road, Napier

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 121 reviews" "
Rating 8 - Good. 54 out of 121 reviews" "
Rating 6 - Okay. 11 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
A pleasant place to stay

2/10 Terrible

Annabelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Eddie

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfortable warm stay for 3 people and dog with good walking area close by. nice hot shower.
Stayed 1 night in May 2022

6/10 Okay

Ricky

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

6/10 Okay

Mike

Stayed 4 nights in Mar 2022

6/10 Okay

Nikki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good property and location, lovely staff. Overdue for some upgrades and was not very clean
Stayed 1 night in Jan 2022

4/10 Poor

Kriselvie, Auckland

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed a night and had bed bug bites in one of the rooms. Could do with some flea bomb treatment
Stayed 1 night in Jan 2022

10/10 Excellent

Sarwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok but AC makes funny noise every now and then disturbs you in the night. Other then that all ok nice and quiet.
Stayed 2 nights in Jan 2022

8/10 Good

Jody

Stayed 3 nights in Jan 2022

6/10 Okay

Ioana

Liked: Cleanliness, property conditions & facilities
Room was
Stayed 1 night in Jan 2022

6/10 Okay

Matt

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2022

2/10 Terrible

ANTHONY

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We did not get what we asked for. And we had to pay for the stay if we left.
Stayed 1 night in Nov 2021
Response from frank on 21 Nov 2021
Anthony you booked and executive studio, and although we are pet friendly, we do not allow pets in our executive studio and you were up graded to a 1 bedroom unit to accommodate you dog which you failed to advise with your booking

10/10 Excellent

maureen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pet friendly
Stayed 1 night in Nov 2021
Response from Frank & Maureen on 16 Nov 2021
We are happy to have pets stay as we have a large area for exercise

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Frank & Maureen on 16 Nov 2021
many thanks for your great review

8/10 Good

Rhiannon

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
The accommodation was ok apart from occasional cockroaches and stained towels
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
Absolutely disgusting service!!! Do not go to this establishment!! I was sworn at, verbally abused and treated with such disrespect that I was in shock! After arriving late into Napier/Hastings after a 5 hour rushed drive to the Hastings hospital I successfully booked an available room late in the evening via the wotif website. I revieved an email an txt confirmation of my booking and went to the motel. After knocking on the staff door I was greeted by a gentleman in his underwear who ask me what I wanted and I explained I had made a late booking. He started to swear at me and told me to FK off..I explained that I had a booking and he continued his expletive rant. I explained that I'd been visiting the hospital and he told me to FK up and that it's not his problem. He continued to sweat and abuse me and told me I had no booking. At this stage my partner came out of the car and the man changed his tone and said we did have a booking and proceeded with the check-in. I explained to my partner what the man had been saying and we wanted to walk away but had no other option but to stay. I was so shocked by the disgusting service and the level of disrespect received that this is the first review I have ever given as I would hate for anyone else to receive such appalling treatment.
Stayed 1 night in Apr 2021
Response from Frank on 29 Apr 2021
It's a shame people don't use some common sense when travelling and make forward bookings What other business will provide after hour service accept accommodation, you can buy everything you online but you can't get a shop to open after closing yet the public think motels are fair game and can be available 24 hours a day, but hey we are human and we get a bit grumpy when people turn up at 10.39 pm and demand we service them yeah right it works both ways

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly couple running the motel. Good location.
Stayed 1 night in Apr 2021

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nothing flash but comfortable enough and very roomy.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy, everything you need for a confortable stay. Thanks
Stayed 1 night in Feb 2021

8/10 Good

TK, Hamilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, friendly, helpful and accommodating of special requests.
Stayed 1 night in Jan 2021

8/10 Good

George

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent owners and staff, quiet, lovely super clean room with very comfy bed. Will stay again next time in Napier.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Very functional kitchen. Free parking.
Stayed 1 night in Dec 2020

10/10 Excellent

Tosin, Wellington

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place great for family and groups. I will sleep at Ace again whenever I am in Napier and environments.
Stayed 1 night in Jan 2021
Response from Frank & Maureen on 6 Jan 2021
many thanks for your fab review e hope to see you again soon

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty good for the price we paid. Was clean and nice
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

colin

Stayed 2 nights in Dec 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway
I would have to issue staying here again. I felt the cost was a little on the high side but wont put me off staying again.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for weekend trip
Easy and fast check-in. 1-bedroom unit large enough for 4 persons. It is located halfway between the CBD and Taradale. Single glaze and can get hear some traffic noise. Else good free unlimited Wifi, on-site parking and friendly staff.
Stayed 2 nights in Oct 2020
Response from Frank on 17 Nov 2020
Many thanks for your lovely review

8/10 Good

Amy, Gisborne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first night we had a slight problem with the room, mentioned it to the owners the next morning and they were very apologetic and fixed the situation immediately. Happy with our stay and would stay again. Two tvs was a pleasant surprise, especially staying with children!
Stayed 2 nights in Jul 2020
Response from Frank on 22 Jul 2020
Many thanks we appreciate the time you took to give us a wondeful review

8/10 Good

Myap, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frank and Maureen are lovely and easy comms of whatever you need. Room is very spacious. A little feedback tho, the kitchenette could have use a small exhaust so the smoke will not linger thru the room esp for longer stay who will need to do some cooking. Other than that, superb service!
Stayed 1 night in Jul 2020
Response from Frank on 22 Jul 2020
many thanks for your review and your comments are noted thanks

10/10 Excellent

Melanie, Palmerston North

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean 😀 all beds were SSOO comfy!! We all slept amazingly! Super warm on a cold night.
Stayed 1 night in Jul 2020
Response from Frank on 22 Jul 2020
Many thanks for taking the time to give us a review we are pleased you enjoyed you stay come back and stay soon thanks

6/10 Okay

L

Travelled with family
Liked: Cleanliness, staff & service, room comfort
If you were in the units facing south the traffic noise was horrendous, it started abt 3am in the morn
Stayed 1 night in May 2020
Response from Frank on 22 Jul 2020
we can do most things but we can't control the traffic

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Staff & service
A good pet friendly hotel. Very helpful owners. Good location for a mid journey stop
Stayed 1 night in May 2020
Response from Frank on 22 Jul 2020
many thanks come back soon

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, Motel trained dog friendly
Perfect for our needs. Only down side is no air conditioning in the room, just a ceiling fan. Unfortunately had a smoker staying next door & had his secondary smoke was wafting in our window. Hot day/evening had to close the window. Other than that the staff were very pleasant & friendly, location great for us, best of all we travel with our very well behaved motel trained dog. Would definitely stay again
Stayed 1 night in Mar 2020
Response from Frank on 17 Mar 2020
Thank you for comments and we will take them on board

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Frank on 26 Feb 2020
many thanks for your review

10/10 Excellent

Deena D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prefect place to spend the night!!
Very friendly and helpful owners!!
Stayed 1 night in Feb 2020
Response from Frank on 17 Feb 2020
Many thanks for your lovely review we look forward to having yo stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a superb night sleep, the room was clean and tidy.
Stayed 1 night in Feb 2020
Response from Frank on 17 Feb 2020
Many thanks for taking the time to give us a review

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Frank on 17 Feb 2020
Many thanks for you great review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! and a nice little pool. Cleaners came in each day and made beds, removed rubbish did the dishes etc was great!
Stayed 3 nights in Jan 2020
Response from Frank on 17 Feb 2020
Thank you for your great review

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owners and staff where really great and friendly Great place to stay very comfortable and affordable Really enjoyed our stay here
Stayed 2 nights in Jan 2020
Response from Frank on 17 Feb 2020
Many thanks for taking the time to give us a lovely review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Frank on 15 Jan 2020
Many thanks for your review please visit us again

8/10 Good

Louisa

Liked: Staff & service, room comfort
Lots of room. Parking in motel forecourt or quiet side street.
Stayed 2 nights in Dec 2019
Response from Frank on 15 Jan 2020
Thanks for a great review we look forward to seeing you again