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Reviews of OnnNakatsugawa

3 out of 5
OnnNakatsugawa
7-43, Nakatsugawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 101 out of 145 reviews" "
Rating 8 - Good. 31 out of 145 reviews" "
Rating 6 - Okay. 7 out of 145 reviews" "
Rating 4 - Poor. 2 out of 145 reviews" "
Rating 2 - Terrible. 4 out of 145 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and extremely accommodating, they were always so nice and happy to see you! The hotel was always clean and served a wonderful breakfast. It is close to lots of shops and restaurants so it is easy to walk everywhere, also it is close to the train station which is convenient. The rooms are small but very nice and have everything you need for your stay. I would for sure stay again.
Stayed 7 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bunk room for family of four (adults). Spacious with table and bench seating. Separated out bathroom making multi-uses possible. Nice bath/spa space. Great breakfast. Under 10 minute walk from train station.
Stayed 1 night in May 2024

10/10 Excellent

Miyoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! Easy to communicate with staff in English and breakfast was fantasic. One of my favorites in Japan. Great location, close to train/bus stations as well as a super market that has great food options! Highly reccomend
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located close to train station and restaurants. Staff very friendly and helpful. Onset wonderful esp after hiking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem! One of the best hotels we stayed in for our entire trip to Japan. Very clean with all of the amenities you’d expect in Japan. They even had smart tvs which none of the other bigger hotels we stayed in had. And the staff were fantastic, very helpful and spoke very good English.
Stayed 2 nights in Apr 2024

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Great option if you are doing the Nakasendo trail hike.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful step back in time.
Stayed 1 night in Apr 2024

10/10 Excellent

Lani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many thoughtful amenities and an excellent public bath. The rooms were clean and comfortable and the breakfast was fantastic!
Stayed 1 night in Mar 2024

10/10 Excellent

Aprile, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the onsen on-site was a nice perk.
Stayed 1 night in Mar 2024

10/10 Excellent

Naya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is so worth it. Walking around in socks is pretty fun. The hotel staff is very friendly and can understand English well. The room was perfect for my needs. No hesitation to stay here again if I come back. You’ll find bus stops and the train station as well as good food options that they provide in the brochure in walkable distance.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is tucked away on a quiet side street; the staff were friendly and wonderful, and the property is clean and neat. Definitely a great choice for someone looking for a no-frills, but very nice and clean property!
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the station but also quiet in an inner street. The design of the hotel is very pretty.
Stayed 1 night in Nov 2023

8/10 Good

Christian Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Aesthetically beautiful and a short walk from the station. Lovely street front with plenty of dining options close by. Small rooms very well designed. Japanese breakfast decent; western breakfast not so. Staff very friendly and personable with decent English.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Nakatsugawa, close to everything and the cleanest nicest hotel in town. Small rooms, but had laundry facilities and everything needed for a comfortable and thoughtful atay

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room we stayed in had a large twin bed size seating area, but the room itself was very tight to walk around. The staff were all very friendly and wonderful. I tried their public spa, but I was told to bring my wet towel back to my room where I didn’t find a space for it. Wish they had a place to leave the used towels in the spa area. Although the hotel floor seemed clean, the 5th floor we stayed on, the pathway to our room smelled like some dog xxxxx neutralizing cleaning spray. Overall I had mixed feelings about this place.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Rooms are small but new, efficient and clean. Good Japanese breakfast with some local cuisine added.
Stayed 1 night in Oct 2023

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shoes off at the front door made it homey.
Stayed 2 nights in Oct 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great way to experience little bit of the culture. You had to take your shoes off when you enter the building, and it has traditional hot spring, but it still functions as regular hotel. Beautifully built with wood.
Stayed 1 night in Sep 2023

6/10 Okay

David, Gaithersburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Minimum amenities and services; no phone, small space, no window views. Good breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Yarden

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

SEE PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direction getting to hotel from the train station can be clearer.
Stayed 2 nights in Sep 2023

10/10 Excellent

MingSeng

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel for a day layover.
Stayed 1 night in Sep 2023

10/10 Excellent

Colin, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new hotel with a zen atmosphere. Sooo clean, excellent staff, modern design using wood and calming colours, everything was just great. 10/10
Stayed 3 nights in Sep 2023

10/10 Excellent

Barry

Stayed 3 nights in Sep 2023

10/10 Excellent

lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel, great Japanese design. Very helpful staff. Used to western tourists.
Stayed 1 night in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the nicest hotel in one of the nicest towns (in terms of restaurants, amenities, walkability) on our way thru the Nakasendo trail. Staff were really helpful in helping us fill up the forms for the Ta-q-bin to send our luggage to the next hotel. Nice onsen which I used in the early hours of the morning before hiking. Hotel is nicely located across from a few eateries and and shops and walking distance to the station (about 500-600m) Nearest convenience store is about 400m or so. Not too bad
Stayed 2 nights in Sep 2023

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is immaculately clean, the staff are nice and accommodating. Overall the experience was beyond all expectations!
Stayed 1 night in Sep 2023

8/10 Good

Anne-Maree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, however the room was a little small.
Stayed 1 night in Sep 2023

10/10 Excellent

Jun Jie Darryl

Stayed 4 nights in Aug 2023

2/10 Terrible

Aldert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Not much to like about this hotel. Breakfast, as part of the booking, was not available. Staff not helpful: they watched as a man had trouble balancing while taking off his shoes and had to be held up by others (myself included). Very overpriced.
Stayed 1 night in Aug 2023

10/10 Excellent

Nobunori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Jul 2023

10/10 Excellent

Philip, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location in a semi-pedestrianised part of Nakatsugawa, We had a vehicle, but it is also only a short walk from the train station. Hotel is modern and clean. The on-site onsen was very nice. Breakfast buffet included good Japanese and western options. There are plenty of restaurants in the area, although it would be wise to get the hotel to help reserve a table if you have something specific in mind as they do get busy.
Stayed 2 nights in Jul 2023

4/10 Poor

JACQUELINE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely new hotel with the most uncomfortable beds in the world We are very familiar with Japanese beds and futons they are usually very firm but these beds were like sleeping on a box spring placed on a wooden floor .. awful. We did ask if there was a futon mattress to put on the bed to soften it . The solution offered was two extra comforters for $8 each. It really bothers me that I would be charged extra for a pathetic solution that would make a minimal difference in comfort. Based on this I would not recommend this hotel or stay here again

8/10 Good

Ayelet

Stayed 1 night in May 2023

10/10 Excellent

Naama

Stayed 1 night in Apr 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great hotel clean comfortable
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and lovely hotel with Onsen
Onn Nakatsugawa is an amazing hotel! We stayed here for a few nights on our honeymoon as we visited nearby towns on the Nakasendo trail. The hotel was very clean, comfortable, and peaceful. The included Onsen is amazing and helped us unwind after a long day of hiking. Breakfast was delicious as well. The hotel is located nearby lots of restaurants, and only a 10 min walk from the train station. Highly recommend!
Stayed 2 nights in Mar 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel:friendly, clean and comfortable
Great hotel: friendly, clean, modern, good value and comfortable. Excellent breakfast. Car parking. It was difficult to find the hotel and no one seemed to know where it was including at the station tourist office
Stayed 1 night in Mar 2023

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel with super friendly staff. The room very comfortable and the public bath is amazing. Make sure to get their delicious, abundante breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

CHWEE HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 7-8 mins walk from Nakatsugawa Station. Hotel has a public bath which is nice. Breakfast was good too. However, room is very small.
Stayed 2 nights in Mar 2023
Response from Oyado Onn Nakatsugawa on 28 Mar 2023
Hello,Thank you for sharing your review with us.I am delighted that you were impressed with our breakfast.We apologize for the narrowness of the room durling your stay.We have reviewed it with our staff to take possible improvement.Again, thank you very much for your valuable feedback.Oyado Onn Nakatsugaawa

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです
Stayed 1 night in Apr 2024

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded our expectations. Friendly and attentive staff, beautiful interior, attention to details, and great food.
Stayed 1 night in Apr 2024

8/10 Good

Jacinthe

Liked: Cleanliness, staff & service, amenities
Bel accueil. Stationnement facile. Malheureusement notre chambre était au 2 e étage, comme le fumoir et l’odeur était présente au corridor… Ville de Nakatsugawa peu intéressante.
Stayed 2 nights in Apr 2024

10/10 Excellent

LAURENT

Liked: Cleanliness, staff & service, property conditions & facilities
très bien
Stayed 2 nights in Apr 2024

8/10 Good

KA YI

Liked: Cleanliness, staff & service, property conditions & facilities
We only stay one night but the overall is good
Stayed 1 night in Feb 2024