"This hotel always goes above and beyond for all its customers. It is gorgeous and the staff are wonderful and kind and the most helpful. This is my favorite place to stay in Nairobi. Bonus, if you’re an American who lives off of air conditioning, it probably has the best around. Everything is spotless as well. My plane was delayed and they gave me a later check-out, and I could stay up by the rooftop pool and lounge area and just relax. The shuttle service is top notch as well. I know it’s on the pricier side for Nairobi but it is WORTH IT."