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Reviews of JR WEST GROUP VIA INN NAGOYA SHINKANSENGUCHI

3.5 out of 5
JR WEST GROUP VIA INN NAGOYA SHINKANSENGUCHI
4-5 Takebashi Cho, Nakamura-ku, Nagoya

Reviews

8.6

Excellent

Rating 10 - Excellent. 405 out of 1002 reviews" "
Rating 8 - Good. 451 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erica, SEATTLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Via Inn Nagoya staff is outstanding. They were patient, professional, and helpful throughout a busy weekend that brought many needy foreigners to town - ourselves included. They never let on that we might be taxing them. The Via is convenient to the train station and also quiet. It is faultlessly clean. My 16 year old son and I stayed in two rooms, because rooms with one “large twin” bed were all that was left when we booked. This was a good choice because the rooms themselves were modestly sized.
Stayed 1 night in Apr 2024
Response from ヴィアイン名古屋新幹線口　支配人 on 8 Apr 2024
この度はヴィアイン名古屋新幹線口をご宿泊頂きまして誠にありがとうございます。スタッフの対応や、ホテルの客室、清掃、立地条件に関しまして沢山のお褒めの言葉を頂き大変光栄でございます。本日はお忙しい中口コミ投稿にご協力頂きありがとうございます。お客様のまたのご来館をスタッフ一同心よりお待ち申し上げております。

6/10 Okay

Yanting

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioner was too hot even in auto mode.
Response from Via Inn Nagoya Shinkansenguchi Manager on 19 Jan 2024
Thank you for staying at Via Inn Nagoya Shinkansenguchi.We apologize for the inconvenience caused by the air conditioner.If you notice anything during your stay, please contact the front desk.We look forward to seeing you again.

8/10 Good

MAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ヴィアイン名古屋新幹線口　支配人 on 30 Dec 2023
この度はヴィアイン名古屋新幹線口をご利用頂きまして誠にありがとうございますまた高評価を頂き大変光栄でございます。ご滞在中は何かお気づきの点はございませんでしたでしょうか。本日はお忙しい中口コミ投稿にご協力頂きありがとうございます。また名古屋へお越しの際には是非とも当館をご利用下さいませ。

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from ヴィアイン名古屋新幹線口　支配人 on 18 Dec 2023
この度はヴィアイン名古屋新幹線口をご利用いただきありがとうございます。御宿泊に満足いただけた様で嬉しく思います。また名古屋にお越しの際には当館をご利用いただけますと幸いでございます。またのご来館を従業員一同心よりお待ちしております。

10/10 Excellent

Larafe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Via Inn is located in NAGOYA SHINKANSENGUCHI. At first we had a difficult time going to the hotel because the Name of the BLDG is in Japanese. At the top of the BLDG is says JR Vi then Japanese. But over all VIA INN is an excellent hotel.
Stayed 2 nights in Oct 2023
Response from ヴィアイン名古屋新幹線口　支配人 on 29 Oct 2023
この度はヴィアイン名古屋新幹線口をご利用頂きありがとうございました。ホテルに到着するまで大変だったご様子ですが、素晴らしいホテルとのお声があり安心いたしました。当館への宿泊も含めて名古屋の滞在は素敵な思い出となりましたでしょうか。もしもまた名古屋にお越しいただく事があればその際にもご利用いただければ大変嬉しく存じます。またのご利用をスタッフ一同心よりお待ちしております。

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but very very nice and neat
Stayed 2 nights in Oct 2023
Response from ヴィアイン名古屋新幹線口　支配人 on 17 Oct 2023
この度はヴィアイン名古屋新幹線口をご利用いただき、誠にありがとうございます。また、ご宿泊のお部屋にご満足いただけたご様子で大変嬉しく思います。また名古屋にお越しの際には、是非当館をご利用下さいませ。またのご来館を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and well appointed. It was such a welcome reprieve after traveling. The staff was friendly and got us checked in quickly. I would definitely stay here again.
Stayed 1 night in Mar 2020
Response from Viainn nagoya shinkansenguchi ichihara on 9 May 2020
Thank you for using the hotel. Sorry for the late reaction. It is an honor to be praised. It will be encouraging. We will continue to strive to satisfy our customers. We are looking forward to seeing you again.

4/10 Poor

Ren, Philippines

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Usual size of rooms in Tokyo/Nagoya area - a bit small. They were strict with the 3pm check in and 10am check out. Staff weren't accommodating.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good breakfast. Clean and new. Counter speak little english but polite. Close to Nagoya station about 8 mins walk.
Stayed 2 nights in Jan 2020

10/10 Excellent

Emi, Australia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
お部屋のフローリングとベットの大きさ。浴室のシャワーがとっても使いやすい、名古屋駅から簡単に行ける
Stayed 1 night in Jan 2020

10/10 Excellent

Lori

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, breakfast is good!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location a bit far but aside from that, staff and hotel room are good!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I have 2 booking separately due to the availability of the room at the time I booked with different room type, my room was upgraded. Thanks to the staffs and hotel so I stayed in room with larger bathroom. The room is very clean. The bed is soft but the pillow is a bit too hard as normally I use the soft pillow. The breakfast is good and included in room rate with egg (omelet or sweet egg) and meat (fish or sausage), vegetables, fruit, and variety of drink.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from station. Breakfast is good with omelet/sweet egg and Sausage/Saba. Variety of drink to choose. Room size is Japanese standard but this room is equipped with large bath room (separate segtion of toilet and bathroom with bathtub) Staffs are really nice and helpful.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Wong, HK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is new,tidy and very convenient . The hotel outside environment is peace and quiet .
Stayed 1 night in Dec 2019

10/10 Excellent

Jatupatr

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is another VIA inn nearby so it may be confusing but the location is good and staff are helpful. They also assisted us to change rooms as we booked a smoking room by mistake.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like smell of smoke!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very nice. Friendly, polite and helpful. The breakfast was excellent.
Stayed 2 nights in Sep 2019

8/10 Good

CHEUK WING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with a nice breakfast
The hotel is new and clean. The amenities are great especially the hair dryer. Breakfast was nice.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Siu Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is very convenient. Room is clean.
I felt the staffs are good and nice. I will visit this hotel next time
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby is on the 3rd floor. A value for koney choice.
Stayed 1 night in Jul 2019

8/10 Good

Danica

Accessible, clean and friendly staff
Overall the hotel was nice..staff was helpful..i just wish they had more amenities like body lotion, shower cap and more..these would help lessen the things need to be brought during travel.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place that I would use again.
The hotel is quite close to the JR main station, but you won't find it by accident. The logo is Vi for Via inn, you have to get quite close to see the full name on the door. It's a compact width hotel, right next to a Family Mart store. The staff are friendly, the room is about average for Japan, i.e. small but functional. You get a small fridge, a kettle and tea/coffee ingredients, all the usual bathroom items, and a decent breakfast.You also get wired and wireless internet.
Stayed 1 night in Jul 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

moon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Location is great. Close to Nagoya Station and lots of restaurants around. There's also a Family Mart right by the hotel's entrance. If you are looking to rent a car there's one right across the street. Lots of options for breakfast but it gets crowded very quickly and the sitting area is pretty packed. Room is good with all your basic amenities. However, we do notice a slight odor in the bathroom. It's great that they have onsite laundry as well. Coin-operated and you don't have to worry about getting detergent as it's inclusive.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location are excellent, would come back again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Lani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the station can walk not over 10 mins
Stayed 7 nights in Apr 2019

8/10 Good

Rose, San Francisco, US

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the JR Nagoya station with lots of restaurant options within a 5 minute walk. There's also a Family Mart connected to the building for grabbing snacks and drinks. We stayed on a non-smoking floor, but as the night went on smoke would creep in from the floors below, making the room smell of smoke. They provided an air purifier for the room, which helped a bit... We liked that the room was larger than most Japanese hotel rooms, and we were actually able to fit two suitcases on the floor! Breakfast wasn't great compared to other budget hotels in the area---Selection was limited to bread, rice, sausages, and black coffee. I would recommend only for a 1-2 day stay.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is reasonable good for this room rate.
The room air conditioning appears out not reacting to the thermostat setting. Setting at 22C end up heating up the room to more than 28C. There's no English hotel name visible from a distant.
Stayed 4 nights in Mar 2019

10/10 Excellent

T, Wellington. NZ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Nagoya JR station. Handy location. Friendly reception staff. Good complimentary breakfasts. Very clean and tidy.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service and never ever again
Was being treated terrible and horrible by Reception. I made two seperate bookings as the number of people of staying are different. At the very first day of check in, I reminded the staff to assigned same room for us for the connecting booking as the room type is exact the same and the staff said it is ok. However, on the day of next booking, I was requested to clear up all my baggage at 10 then check in back to the same room at 3. I don't see where's the point. I have requested the first day of having continuation of staying on the same room which I have already paid for. The most terrifying is that the rude behavior of the reception staff and throwing back the key to us which shocked us the most. Can't imagine with high standard of customer service in Japan would exist with such poorly behaved staff. Please take appropriate action to the concerned staff or no one will stay again at your hotel.
Stayed 2 nights in Jan 2019