8/10 Good
Andrew
Travelled with family
28 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly from check-in to check out. We are e a family of four, and we stayed for four nights. it was a last-minute booking, so we were not familiar with the property at all. Upon check-in, which happened 15 minutes after we booked it online, the front desk clerk was friendly and accommodated us with our room request. The staff that we met during breakfast time, taking care of the pools, and other staff members in the elevator, and on the property were all very friendly and showed smiles when we sincerely thanked them for what they were doing there. The pools were heated and myself, and my children had a great time, the grounds were very clean. The only issue we had was securing of the door access and elevators from the general public. Most doors were unlocked, so anyone could access the property at any time.
Other than that, we thought it was a great value for the money. We had a suite on the 14th floor, which had two queen beds in the front room, a kitchen, and a balcony with another Murphy bed in the room where the balcony was.
We would definitely stay there again. Thank you, Monterey Bay!! 👍😀
Andrew
Stayed 4 nights in Mar 2024