Hotels in Muskegon Heights, Muskegon

"Customer service needs improvement. "

"I loved the fireplace, the view of the sunset over the channel and the big tub/shower! Staff was friendly and informative. Very convenient location that is walking distance to many nearby pubs and restaurants."

"Front desk personnel was super nice!"

"Great"

"Nice"

"A few items appeared to be in poor repair. Mattress was lumpy, tub plug not functioning. Otherwise clean and Okay."

"Bathroom wasn’t clean. Tub looked as if it had not been cleaned for a long time."

"Yes"

"Hotel was clean and staff friendly. The first issue was the heat did not work and my mom froze. I was going to report it but when we left the room the next morning, it came on as we were heading out. We fugured it was now working. Next night checked made sure it was on heat, got in the bed and woke up cold again. Wnd issue was checking out. I prepaid theough hotels.com and when I turned in my keys the ckerk said yiur card did not go through. I showed where I paid in advance and told her that the card I used for incidentals was valid and had available credit. I had no incidental charges. She had to call the manager and held me up 15 minutes for I don't know what. Bad experience"